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Forum Posts

Resolved! syncing wrong

when syncing from my Samsung health / Samsung gear 5 watch , on strava is posting wrong stats , saying my pace is   4.53 min mile , and now i  just done 2.52 mi   , (just waiting to be signed up for the Olympics ) any ideas why the timing is out , on...

nmkenny1 by Mt. Kenya
  • 199 Views
  • 2 replies
  • 0 kudos

Resolved! Problem accessing account

Hi all im in need of some help! I sent this to strava support a week ago but had no reply. I logged out of my account which was associated with an old email that isnt active anymore, meaning i cant change passwords as every time i click "forgot passw...

Resolved! Relative Effort Zones

I recently adjusted my HR zones on Strava based on the fact that A: I'm getting older and my max HR is probably lower than when I signed up for an accountB: My PRs are slower, as I've suffered from injuriesC: My RPE at various HR.  For instance, I fe...

Coach by Mt. Kenya
  • 200 Views
  • 1 replies
  • 1 kudos

Welcome to the Hub - Aug. 2024 Edition

Happy August & welcome to the hub! The Community Hub is a space for our members to share ideas, ask questions, share product knowledge, get updates and so much more. If you’re new here, here are some posts to get you started: New to Community: Ready,...

Screenshot 2024-08-01 at 4.09.04 PM.png Screenshot 2024-08-01 at 4.07.34 PM.png Screenshot 2024-08-01 at 4.14.50 PM.png
Scout by Moderator
  • 600 Views
  • 0 replies
  • 1 kudos

Resolved! Red Bull Vert - I - Go Elevation Error

I completed the elevation Red Bull Vert - I -Go Challenge with with 72,037 feet but when I scroll down to see my actual result it is only logging me with 67,453 feet and it seems it did not count my activity. Why would this have happened. I did not c...

ChiliDon by Mt. Kenya
  • 200 Views
  • 1 replies
  • 1 kudos

Updates To Our Idea Statuses

Hello! Since the Community Hub launched 2 years ago we’ve seen almost 2,000 ideas submitted to our Community Hub! Each and every one of these ideas have been read and reviewed by our team. We pay close attention to what is being voted on and the disc...

Scout by Moderator
  • 199 Views
  • 1 replies
  • 8 kudos

Apple Watch Complication

Hi, I just bought a new Apple Watch and when selecting the watch face was able to add a variety of “complications“ (micro buttons on the watch face to access other apps). Setting up I was able to choose Strava as a complication (micro button), but it...

Resolved! STRAVA Support Unresponsive

Hi,I deleted an activity in error. I submitted a request to have the activity restored. I received a confirmation PopUp that the email was sent. However, I was not assigned a ticket number and I cannot see a pending request. I resubmitted several tim...

TolaniW by Mt. Kenya
  • 232 Views
  • 1 replies
  • 0 kudos

Resolved! Account temporarily suspended

I tried to change my strava email account from apple id to gmail. But unfortunately, my account got temporarily suspended. What should I do to recover my account and continue the process of changing the email? Thank you.

dezabcd by Mt. Kenya
  • 1098 Views
  • 1 replies
  • 0 kudos

Resolved! Media Error - Unable to Procees Photo

This is the first time I’m seeing this issue after choosing photos to include in my Strava post - red banner at the top says “Media Error” then when I click into the picture it says at the bottom “Unable to Process Photo - We were unable to resize an...

Delphae by Mt. Kenya
  • 500 Views
  • 2 replies
  • 1 kudos