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Garmin Upload Issue

Robbie323
Shkhara

I did a ride a ride at 8.12 this morning and returned home at 12.30, the ride loaded to Garmin app okay but hasn’t uploaded to Strava.

I know there’s been issues overnight and a fix was put in place however the issue seems to have remained.

is anyone else still experiencing issues loading up to Strava?

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

👋 Hi All!
Thanks for your posts and sorry for the trouble. On March 30th, there was a delay related to Garmin activity uploads.  This has been resolved. 
 
If after 24 hours your activity has not sync automatically, you can export the original from Garmin Connect and upload it to Strava from our upload pageIf you see any error messages when uploading the original, please take a screenshot and let us know. Also please send the file that is producing the error message so a support team member can further investigate.
 
On Garmin:

  1. On a computer, log into your Garmin Connect account. (https://connect.garmin.com/)
  2. Use the left-hand toolbar to navigate to your "Activities" page.
  3. Click on the activity that you need to export.
    You will be brought to the actual activity, not the list of activities. If you are still on the list of activities you will not see the correct export options.
  4. Use the gear icon in the upper-right corner to view your export options.
  5. Choose the format you wish to export. If your device records natively in .fit format, and you wish to export that version, use the "Export Original" option.
    If you do not see these export options, that means you are still on the activity list page. Please click on the activity and access the activity detail page that includes the map and full data of information.

 
The best option would be to export the Original. Keep in mind, if this is a large activity it may export this file as a .zip format. You will need to open the .zip file to uncompress the file to produce the .fit file. If you need instructions for opening a .zip please let us know.
 

Scout_0-1711899761507.png


On Strava:

  1. Once you have your file saved on your computer, please open your Strava account.
  2. Go to https://www.strava.com/upload/select to select the file and upload directly to Strava.

 If this doesn't work, or if you would like our team to take a closer look at your account, please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

16 REPLIES 16

Hi!

My activity from yesterday still hasn’t upload.

I reseted, restarted, …everything. Now even my activities from my Garmin device don’t update on my Garmin connect app.

Rinks17
Mt. Kenya

Same issue. This morning’s run still not uploaded to Strava

 

cmanzo
Mt. Kenya

same issue, it said it’s resolved but it seems like it’s still down for everyone. 

I’m still having no success, my friends have the Garmin 1030 plus like me and they had no issue so it seems extremely unusual.

Very weird. Do you know how to manually upload an activity and just type in the milage, time, etc? been trying to figure that out but i don’t know if you can. 

pborovets
Mt. Kenya

Same issue here.