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10-10-2023 06:14 PM
Solved! Go to Solution.
10-11-2023 07:25 AM
Hi @RamananRR,
Thanks for the post and sorry for the trouble. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:
1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application
Google Play Store: Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
Apple App Store: Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple
If this doesn't help, please submit a support ticket and we will investigate further.
10-11-2023 07:25 AM
Hi @RamananRR,
Thanks for the post and sorry for the trouble. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:
1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application
Google Play Store: Strava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google
Apple App Store: Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple
If this doesn't help, please submit a support ticket and we will investigate further.
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