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Hi this is Ramanan. App is not functioning.

RamananRR
Mt. Kenya
 
1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hi @RamananRR

Thanks for the post and sorry for the trouble. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:
1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Google Play StoreStrava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

Apple App Store: Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

If this doesn't help, please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Scout
Moderator Moderator
Moderator

Hi @RamananRR

Thanks for the post and sorry for the trouble. Can you try our initial troubleshooting step of deleting and reinstalling the Strava app? Our recommended instructions are below:
1. Delete the Strava application from your phone
2. Power your device off for 10 seconds
3. Turn your phone back on
4. Reinstall the Strava application 

Google Play StoreStrava: Track Running, Cycling & Swimming
How to update your apps on Android: Support - Google

Apple App Store: Strava: Run, Ride, Swim
How to update your apps on Apple: Support - Apple

If this doesn't help, please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

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