Refund ticket no response

[Siluu]

Hello. I've submitted a ticket yesterday about refunding my subscription. When will I recieve a response? It says solved but no one has reached out to me about the next steps so it's basically not solved. Here are my ticket numebrs:

Strava ticket #3054102 Refund Strava Student Subscription

Strava ticket #3054103 Refund Student Subscription

[Siluu]

Hello. I'd like support to kindly check my ticket #3054102. It's about a payment request and I'd like someone to get into it asap. I am a student with many needs and would appreciate this issue being solved regarding payment. Thank you!

[Siluu]

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[Scout · Accepted solution]

Hi @Siluu, 
Thanks for your post and sorry for the delay! We understand the importance of your refund. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team.

I took a look and see that you have an open support ticket with us; #3054102. Our team will get back to you as quickly as possible. Thanks for your patience.