Devices and Connections
Tracking your progress and reaching your goals, one activity at a time. Whether it's troubleshooting an existing device or looking into purchasing something new, find the insight you need from athletes just like you.
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Forum Posts

Resolved! Run is stuck on "Processing Activity"

Hi everyone, My recent 13km run is stuck on "Processing Activity" in the  app and isn’t moving forward. I’ve tried all the suggested troubleshooting steps but haven’t had any success. What can I do to retrieve my run data and resolve this issue? Any ...

WBAHİS by Shkhara
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Resolved! Heart Rate Monitor Disconnecting

I run the iOS app, and ever since a recent update the app disconnects my Polar HR Monitor...in the middle of an activity.  Most of the time I have to rediscover and replace/re-add it, but even then there is no guarantee it will stay connected for the...

ScotS by Mt. Kenya
  • 241 Views
  • 1 replies
  • 1 kudos

Resolved! Zepp doesn't sync accurately

Hi,I have noticed that Zepp doesn't sync my workouts accurately. For example today I have recorded 18.11 min on Zepp but only 5.11 min show up on Strava. In general I have noticed that my times on Strava are longer by 1 - 2 mins then on the Zepp app....

Resolved! Live treadmill tracking with HR data

This is my first post on here so I apologize if I'm in the wrong spot. I've been googling around and I know I am not the first to bring up a variation of this topic but I didn't see any active conversations on it anymore. I've been using Runkeeper fo...

Resolved! Issues with data uploaded from suunto

I’ve just uploaded a mountaineering activity from my Suunto watch and the data in strava is nowhere near correct. It has my ascent as 880m when it was 1340m and it hasn’t accounted for descent. Worst of all apparently I did it in 28mins! how do I cor...

Resolved! New phone

I have just changed phone from an iPhone SE to an iPhone 15. None of my new activities are showing and I am not following any of my friends. It looks like I have to refollow people to get them to appear in my activity feed. The last time that a recor...

Resolved! Incomplete sync with Garmin Oregon

UPDATE FROM STRAVA: Thanks to everyone who replied to this post. Garmin has notified us that they have an firmware update that should resolve this issue. If you are still experiencing this, please ensure your Garmin device is updated. If you continue...

Resolved! Garmin Connect activity upload problem.

Having a problem with route uploads from my Garmin GPSMap 66st to my Strava account via the Garmin Connect app.For a while now, all it will upload is the very first part of the activity. Distance is showing as a few metres regardless of activity leng...

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