can't connect from third party device

[rizkiio]

Error 403: Limit of connected athletes exceeded

This app has exceeded the limit of connected athletes. If you are a developer of this application, please contact Strava developer support for how to request a quota increase.

how to solve this, i use haylou solar neo, which is connected to the haylou fun app

[ActivityFix · Accepted solution]

It's not anything you can resolve. You will need to contact the developer of the app and let them know they need to request an increase in their API limits.

You can point them to this forum post for more information if they need it. I'm pretty sure I've seen this same app have this issue before so they may already be aware.

https://communityhub.strava.com/t5/developer-knowledge-base/our-developer-program/ta-p/8849