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Garmin Venu 2 Plus not Syncing with Strava...

rmdwessex
Mt. Kenya

Hi. I have a relatively new Strava account. In my 'Connected Apps' section of the app, I can see Strava as a connected app. In my Strava app, I can see under 'Link to other services', my Garmin Connect is set to sync automatically. On my Garmin Venu 2 (and within the app itself) I can see my activities. So, why are my Garmin activities not syncing i.e. why can't I see my Garmin activities in Strava? I have asked Garmin and they said it is set up properly, so speak to Strava... Speaking to Strava isn't easy so thought I'd ask here...  

1 ACCEPTED SOLUTION

Jane
Moderator Moderator
Moderator

Hello @rmdwessex 

Welcome to Strava!  So sorry to hear you're having difficulty syncing your Garmin activities into your Strava account.  

First of all, can you confirm you've followed the instructions to sync your Garmin and Strava accounts?  

If you have and you're still not seeing any data sync, please try disconnecting and reconnecting your accounts, in case something when wrong the first time you were setting it up:

Disconnect Strava & Garmin:

  1. On Strava
  • log into your account on strava.com
  • Navigate to your settings page (https://www.strava.com/settings/profile) and locate your 'Social Connections' on the right side of the page:
    Jane_0-1683723920486.png
  • Locate Garmin (the top Social Connection) and click 'Disconnect'
  • A popup will ask you to confirm if you would like to disconnect; answer yes.
  • If successful, green banner will appear "Successfully disconnected from Garmin. Syncing will stop."

2. On Garmin

  • log into your account on https://connect.garmin.com/modern/
  • Navigate to the Profile/Settings under the right account icon. (if you have an account profile picture it will be your picture, otherwise it will be the generic Garmin Runner icon)
    Jane_1-1683723920231.png
  • Select Settings / Account Information https://connect.garmin.com/modern/settings/accountInformation
  • Scroll to the bottom of the page under 'Applications'
  • 'Disconnect' from Strava
    ​​Jane_2-1683723919320.jpeg

     

  • Strava will be removed from the 'Applications' list

Reconnect Strava & Garmin

Let me know if that helps.


Jane (she/her)
STRAVA | Community Hub Team

View solution in original post

1 REPLY 1

Jane
Moderator Moderator
Moderator

Hello @rmdwessex 

Welcome to Strava!  So sorry to hear you're having difficulty syncing your Garmin activities into your Strava account.  

First of all, can you confirm you've followed the instructions to sync your Garmin and Strava accounts?  

If you have and you're still not seeing any data sync, please try disconnecting and reconnecting your accounts, in case something when wrong the first time you were setting it up:

Disconnect Strava & Garmin:

  1. On Strava
  • log into your account on strava.com
  • Navigate to your settings page (https://www.strava.com/settings/profile) and locate your 'Social Connections' on the right side of the page:
    Jane_0-1683723920486.png
  • Locate Garmin (the top Social Connection) and click 'Disconnect'
  • A popup will ask you to confirm if you would like to disconnect; answer yes.
  • If successful, green banner will appear "Successfully disconnected from Garmin. Syncing will stop."

2. On Garmin

  • log into your account on https://connect.garmin.com/modern/
  • Navigate to the Profile/Settings under the right account icon. (if you have an account profile picture it will be your picture, otherwise it will be the generic Garmin Runner icon)
    Jane_1-1683723920231.png
  • Select Settings / Account Information https://connect.garmin.com/modern/settings/accountInformation
  • Scroll to the bottom of the page under 'Applications'
  • 'Disconnect' from Strava
    ​​Jane_2-1683723919320.jpeg

     

  • Strava will be removed from the 'Applications' list

Reconnect Strava & Garmin

Let me know if that helps.


Jane (she/her)
STRAVA | Community Hub Team

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