Strava segments not showing on Garmin

[Johansoderblom]

I changed from Garmin Fenix 5X to 7X recently and the Strava segments that I have stared are not appearing during my runs. I have looked through all the settings and contacted Garmin who cannot find a solution and are out of ideas. Could it be a Strava problem? The segments are saved on my watch, they just don’t appear during my runs.

[Scout · Accepted solution]

Hey @Johansoderblom, 
Thanks for your post. I'm not sure if this is an issue on our side, however, if you are still having issues, please submit a support ticket.  Our team can take a closer look at your account and see if this is something our our side. 

[Johansoderblom]

Thanks, Garmin support managed to help after several re-installations and we are not really sure what made it work eventually but for some reason it suddenly just started working.

[Jan_Mantau]

If the segments are saved on your Garmin watch how should this be a Strava problem?

[Johansoderblom]

Not sure, but the Garmin support said that this could be a Strava issue and that they could not help me.