02-23-2023
11:45 AM
- last edited on
04-17-2023
06:42 AM
by
Jane
Hi there, I have loved using Strava as a tool to link my heart rate activities to my Fitbit!!
but since I got a new watch the Strava activities will not populate to my Fitbit watch or app. I have tried revoking access and the trouble shooting tips but nothing is working .
Solved! Go to Solution.
04-17-2023 06:41 AM
Hello @LindaW
Thanks for getting back to us.
Sorry to hear that you are experiencing trouble syncing your activity over to Strava. Fitbit syncing issues are unfortunately something we do not have visibility into. Fitbit actually pushes activities to Strava and if there is an activity on Strava that's not on Fitbit, Fitbit pulls the activity from us.
Fitbit normally recommends the following in troubleshooting syncing issues:
If you have done all of the above please let me know. We typically suggest reaching out to Fitbit Support directly since this is primarily an issue on their end that would need to be investigated by them.
09-20-2023 04:50 AM
I am facing the same problem.
Is there some solution?
04-17-2023 06:41 AM
Hello @LindaW
Thanks for getting back to us.
Sorry to hear that you are experiencing trouble syncing your activity over to Strava. Fitbit syncing issues are unfortunately something we do not have visibility into. Fitbit actually pushes activities to Strava and if there is an activity on Strava that's not on Fitbit, Fitbit pulls the activity from us.
Fitbit normally recommends the following in troubleshooting syncing issues:
If you have done all of the above please let me know. We typically suggest reaching out to Fitbit Support directly since this is primarily an issue on their end that would need to be investigated by them.
04-18-2023 07:42 AM
Hi Jane,
Thank you. I have done all the recommendations. The issue still persists. I will reach out to Fitbit Support for this.
09-20-2023 04:49 AM - edited 09-20-2023 04:49 AM
How did Fitbit react to that? I am facing the same issue.
02-24-2023 05:27 AM
Hello @Mollybee23
Thanks for posting about this. Can you clarify - are you recording activities using your Fitbit device and attempting to sync them to Strava? Or are you recording activities using a different method and trying to sync them the other way (from Strava to Fitbit)?
04-15-2023 05:48 AM
Hi Jane, this also happens to my Versa 4. I used to have Versa 3 and worked fine with Strava. When I went for a walk or bike, I just turned on my exercise mode on my watch and at the end of it I just need to sync it with my phone and the activity would showed in my Strava. Now it’s not synced anymore to Strava. I did everything as suggested but nothing works?
Thanks
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