Unable to log in

[StipeRomac]

I am receiving a notification that my Strava account is temporarily suspended when I try to log in from my computer. Strava works just fine on the phone. I'm trying to export date from my second profile and merge the accounts and I need the computer browser version for that.

I know for a fact I did not enter a wrong password.

Please help. Thank you!

[Jane · Accepted solution]

Hello @StipeRomac 

Thanks for your post and sorry to hear of the issue.

Please try the tips listed below:

1. Wait one hour before attempting to log in again. After that time, please clear your history and cache on your browser then quit/reopen your primary browser and try logging in again.
2. If the first tip does not resolve the issue, try to log in to your account using a different browser.
3. If neither steps above have resolved the issue, please wait 24 hours then attempt to log in again. 

Let us know if that helps.