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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

Xiaomi Smart Band 7 connecting difficulty with Strava

BogeyBok
Mt. Kenya

I have the band and Mi Fitness app on my iphone 11 Pro. Strava has authorised access . Yet when i start a run and click on the Strava Heart icon it cannot find my Smart Band 7 and so my heart rate is not recorded with my run data.

how to solve this ? 

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

Hey @BogeyBok , 

We're going to send this over to our Support team so they can take a look at your account and try to figure this out. If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

3 REPLIES 3

Scout
Moderator Moderator
Moderator

Hi @afitbudimantoro

 If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Scout
Moderator Moderator
Moderator

Hey @BogeyBok , 

We're going to send this over to our Support team so they can take a look at your account and try to figure this out. If you have a similar question please submit a support ticket and we will investigate further.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

how to solve this?