Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Resolved! [RESOLVED] Web Personal Heatmaps not updating

UPDATE FROM STRAVA: Hi all! We've released a fix that should resolve this issue! Please let us know if you are still missing activities from your personal heatmap.   Looks like no activity routes have updated on my heatmap since March 25th. I did the...

Resolved! some activities missing from personal heatmap

I am trying to use the heatmap to find new trails, by comparing my routes with the global routes. Some but not all of my routes are missing. I have seen a few other related reports such as

kielni by Shkhara
  • 11 replies
  • 10 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Mt. Kenya
  • 6 replies
  • 4 kudos

Resolved! Personal heatmaps seems broken

As an international traveler was one of the coolest features. On the webI no longer can zoom out very far.  No longer see workout aggregates.  Basically difficult/impossible to find my own workouts.  Hopefully this is a known bug or bad release and g...

flipkin by Mt. Kenya
  • 13 replies
  • 28 kudos

Strava route suggestions not working now

My app seems to have updated recently and now the Strava route suggestions is not working.It will not come up with any routes when I ask for hills, hard efforts, off road etc from my location even though it used to have dozens of suggested routes.If ...

Resolved! Route not shown on Heatmap

Hello all, On of my rides are not shown on the Heatmap, even though the activity has been recorded:  Anyone else who have met this problem or is there some kind of box I have ticked, that makes this ride i...

Thorkild by Mt. Kenya
  • 7 replies
  • 4 kudos

Refresh my results tool DOESN'T SEEM TO WORK!!!

I think I have a problem with one segment where I tried hard today to hit my PR and I did it. The sträva live segment on my wahoo Elemnt shows I did it 16:07 minutes but when I did upload the activity on Strava, it show 19:22 minutes. I already tried...

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