Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Long Bikeride is not uploading to Strava

Hey community, I did a 350km bike ride on Sunday and tracked it with my Apple Watch. As always, I then upload the activities manually via the import function in the app. My Problem: The workout is not uploading. I‘ve waited for ours and the icon is m...

jannk96 by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Monthly Recap Email

I have seen friends and family that get a strava monthly recap email on the 5th of the next month that gives stats and info about what they did. I do not get this email and it’s not going to spam or anything. I checked email preferences and I have ev...

Ben14 by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Calories discrepancy

I'm sure this has been discussed before, but I continue to be baffled by virtually identical workouts (some, such as those represented by the two screen caps here) giving wildly divergent calorie readings. Any clues? did Strava radically adjust their...

Screenshot 2023-08-07 7.22.41 PM.png Screenshot 2023-08-07 7.22.04 PM.png
SkiStra by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Account

I had to reset my phone and i forgot my account to login. I found my monthly payment in my google account but when i try to log in its a new account? I would be happy if i get my old account back. All my activities or on that. 

Flag dangerous routing

Hello,I understand you use third party services to handle your maps and routing, I just wanted to highlight Strava frequently suggests routes that are dangerous. Strava has the capability to flag segments as dangerous, but not if Strava built routes ...

dsm1891_0-1691851883299.png dsm1891_1-1691851983615.png dsm1891_2-1691852386112.png
dsm1891 by Pico de Orizaba
  • 2 replies
  • 3 kudos

e-bike segment/kom

in my opinion it makes no sense to assign the ranking for those who use an e-bike, e-mtb or other electric bikes (I have an e-mtb). The performance is not 100% of the athlete ...