Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

Upholding platform safety

Strava Community - Recently our team has been dealing with a sustained campaign of inauthentic content posted to the platform and as a result we have taken certain necessary steps to safeguard the community. One of the many measures we have taken is ...

Marya by Community Manager
  • 9648 Views
  • 0 replies
  • 0 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 4573 Views
  • 20 replies
  • 66 kudos

Resolved! Progress not Updating

 My Progress page is not updating. I have tried logging out, restarting my phone, uninstalling the app and nothing is fixing this issue. Applied latest update yesterday. Any ideas on if this is a known issue in latest update?

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Resolved! Family plan not in same country error

Hi, I've upgrade to the family plan and invited 3 people to join. We all live in The Netherlands, however 2 people get the error message that they don't live in the same country as me. We all live in the same city in the same country, so we should be...

Resolved! Tilt on the draw Route feature for mobile

Hello. There is probably an easy way to do this, but I think there needs to be a button to change the view back to a direct overhead vs tilt. I live in a very flat place where the tilted view is never that interesting. However, I do draw a lot of rou...

Resolved! Manual upload multisport activities - duplicate

Hi ThereI've downloaded all my activities from my old strava account and now tried to upload them again in my new profile. I'm doing triathlon, so there are a few multisport activities. While uploading the files strava ist mentioning "xxxxxxxx.fit du...

bfuerst by Mt. Kenya
  • 1406 Views
  • 2 replies
  • 1 kudos

Resolved! Adding heart rate to an activity (merging 2 FIT files)

Hi all,I'm trying to add my heart rate information from my smartwatch to a Strava activity. The Strava activity was uploaded from my stationary indoor bike.I tried the following two methods:Method 1:I exported both actives as FIT file and tried to co...

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MrWhite by Mt. Kenya
  • 599 Views
  • 2 replies
  • 5 kudos

Heat Map Not Updating Again

This issue is happening again periodically. Whilst there wer some slow updates following the recent server issues, I've two over the last couple of days which aren't showing up on my heatmap. I've tried changing sports and then resetting to no avail ...

l309 by Shkhara
  • 200 Views
  • 1 replies
  • 0 kudos

Resolved! Deleted activity

Hi Team! Submitted a support ticket, want to know how long before activity if/can be restored.Thank you.

elendil by Mt. Kenya
  • 500 Views
  • 1 replies
  • 1 kudos

Resolved! subscribe but deleted account

hi team, my name is ritz, i have a question, so i use strava since 20th of july and i only want to use the free trial at first, but accidentally i was billed for a yearly subscription and out of panicking i deleted my account because i cant cancel my...

ritz by Mt. Kenya
  • 370 Views
  • 1 replies
  • 1 kudos