Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Mt. Kenya
  • 187 Views
  • 6 replies
  • 4 kudos

Resolved! Group Challenges Query and Clubs

Hey, I recently started a group challenge - 90 miles in 30 days - "90 in 30" and a club "Sam B's 90 in 30 Club". I think a great feature would be to able to add/make challenges through clubs, not just events. So for example my club 'Sam B's 90 in 30 ...

SamB3 by Mt. Kenya
  • 99 Views
  • 1 replies
  • 2 kudos

Resolved! Automatic language change in the application

Some time ago the mobile app spontaneously changed my language from English to Russian. I don't know Russian, I use the English version. How can I restore the correct language? Everything is fine on the website. I reinstalled strava but this did not ...

jarostek by Mt. Kenya
  • 8099 Views
  • 5 replies
  • 2 kudos

Resolved! Strava step counter - new, but inaccurate

Hello everyone!In the last 3 weeks, my Strava data started showing steps taken during a walk (in-app, Android).They're wildly inaccurate - today, 5.33 mile walk = 584 steps! How can I stop the steps showing or make it accurate? Thanks in advance, Sar...

SarahB by Mt. Kenya
  • 300 Views
  • 2 replies
  • 0 kudos

Resolved! Mapping over another part of the route - Problems

When devising a new route on Strava's mapping tool from a PC, I cannot draw the return route over an existing section of the route. Manual mode does not seem to solve the problem either. Is there an easy fix, what am I doing wrong, it used to work ju...

AGW by Mt. Kenya
  • 300 Views
  • 2 replies
  • 1 kudos

Resolved! TERRIBLE EXPERIENCE losing access to paid account

What is the complicated issue I’m solving?? <<< I lost access to an email address (which was part of a Google suite, so no actual password but click-through logins). I can no longer log into a paid account. >>>That’s literally it. Since I lost my acc...

Resolved! Measurement

I have my unit of measurement set to KM but all my best efforts are shown in miles. I reinstalled the app after powering my device for 10 seconds but this is still the case. How do can I fix this so my stats are only in KM. Thanks

BlakeW by Mt. Kenya
  • 135 Views
  • 1 replies
  • 0 kudos

Resolved! Different results from .fit and .gpx

If I upload manually original .fit file from Garmin, I get new activity on Strava. If I then this activity export to GPX file, the activity remove and again I upload from the GPX file, I get activity with different parametres than the original activi...

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skybedy by Shkhara
  • 299 Views
  • 1 replies
  • 2 kudos

Resolved! Workout logged incorrectly

Hi. This is my first post ... go easy on me lolI did a 1h 23m workout this morning. Tracked it using my Samsung Galaxy 5 Watch ... but it only logged as 1m 33sWhen checking on the watch there are not unsynced activates. How can I correct and log the ...