Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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The Hub is now in read-only mode as we make improvements to the Hub experience. More information is available here.

Forum Posts

Upholding platform safety

Strava Community - Recently our team has been dealing with a sustained campaign of inauthentic content posted to the platform and as a result we have taken certain necessary steps to safeguard the community. One of the many measures we have taken is ...

Marya by Community Manager
  • 7186 Views
  • 0 replies
  • 0 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 4457 Views
  • 20 replies
  • 66 kudos

Why Do Posts Keep Filtering To the Top of My Feed?

First off, I have my feed order set to chronological. What I'm noticing is that posts completely ignore this setting and repeatedly filter up to the top of my feed.Note that I'm not talking about run/bike/swim/etc activities. I'm talking about posts,...

mike by Shkhara
  • 4405 Views
  • 9 replies
  • 34 kudos

Resolved! "Matched rides" feature not working.

This feature did not work yesterday on a ride, on exactly the same route that I have done frequently before. Any suggestions for resolving the problem

GH by Mt. Kenya
  • 303 Views
  • 1 replies
  • 0 kudos

Resolved! Average power in Watts

Hello everyone,For a few weeks now my average power has reduced significantly compared to before. My cycling style hasn't changed and the equipment hasn't changed in the app either. It's about the calculated/estimated power because I don't have a pow...

MS47 by Mt. Kenya
  • 360 Views
  • 2 replies
  • 1 kudos

Resolved! Map navigation issue

Hi, I’m new to strava premium but this is the 2nd time I’ve come across an issue with it (perhaps I’m not using it correctly) and I’m seriously considering cancelling before it charges me.I drew a bike route this morning and clicked “use route” on re...

Resolved! not getting QOMs I earned

hi all, what can I do about not getting the QOMs I earned? I can't figure out why it's happening - I tried Refreshing stats on both Segment page and Activity page and still does not show as updated. Any ideas? 

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agnes_ by Mt. Kenya
  • 325 Views
  • 2 replies
  • 2 kudos

Resolved! Pace

Why is Pace no longer being shown on the main screen? There is spare space to do this under Moving Time.Elevation is shown and frankly no one I know is interested in that, we just want to see if our pace is improving. Why did you stop showing this re...

AvoKardo by Mt. Kenya
  • 8200 Views
  • 9 replies
  • 4 kudos