Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Mt. Kenya
  • 340 Views
  • 6 replies
  • 5 kudos

Resolved! TERRIBLE EXPERIENCE losing access to paid account

What is the complicated issue I’m solving?? <<< I lost access to an email address (which was part of a Google suite, so no actual password but click-through logins). I can no longer log into a paid account. >>>That’s literally it. Since I lost my acc...

Resolved! Measurement

I have my unit of measurement set to KM but all my best efforts are shown in miles. I reinstalled the app after powering my device for 10 seconds but this is still the case. How do can I fix this so my stats are only in KM. Thanks

BlakeW by Mt. Kenya
  • 200 Views
  • 1 replies
  • 0 kudos

Resolved! Different results from .fit and .gpx

If I upload manually original .fit file from Garmin, I get new activity on Strava. If I then this activity export to GPX file, the activity remove and again I upload from the GPX file, I get activity with different parametres than the original activi...

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skybedy by Shkhara
  • 400 Views
  • 1 replies
  • 2 kudos

Resolved! Workout logged incorrectly

Hi. This is my first post ... go easy on me lolI did a 1h 23m workout this morning. Tracked it using my Samsung Galaxy 5 Watch ... but it only logged as 1m 33sWhen checking on the watch there are not unsynced activates. How can I correct and log the ...

Resolved! Heatmaps - date filter

Would it be possible to introduce a time filter to heatmaps so that trails that fall out of favour fade out?I live in an area surrounded by forests and use the heatmap facility extensively to find new routes to run / cycle off the main fire trails. H...

Resolved! Confirmation of KMs

Dear @Jane Please ask the technical team to look into this for me.My yearly KMs on the mobile and the Web interfaces are not the same. See pics  

KM.PNG Mobile_KM.jpg

Resolved! E-bike mileage

I'm new to this site so apologies in advance if I'm unfamiliar with itI have regular bike and e-bikes. I want both to count towards my annual goals (time and distance). I've been Googling for whether e-bike rides count, most replies suggest they do c...

doogle66 by Shkhara
  • 6700 Views
  • 19 replies
  • 86 kudos