Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

Share your Strava Maps story to win 1-year of subscription!

Whether you use suggested routes to find your new favorite neighborhood loop, download offline maps to trek through the backcountry, or use Heatmaps to find new places to explore — we want to hear how you are using Strava Maps! Tell us what you value...

Marya by Community Manager
  • 4 replies
  • 13 kudos

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 17 replies
  • 53 kudos


You've started using 'their' when referring to your customers instead of 'he' or 'her'. Why not have a 'preferred pronoun' field on the profile page for those who want to choose something other than 'he' or 'her' and assume the rest of us are referre...

bill_m by Mt. Kenya
  • 3 replies
  • 7 kudos

Resolved! Strava shows incorrect moving time

My Garmin device shows different elapsed time and moving time for my indoor activities, but Strava shows the same elapsed time and moving time. That's annoying. I'd like to have the actual moving time shown on strava. 

Resolved! Used device

Hi,I just got my boyfriends old device, and i forgot to wipe the content before connecting to Strava. All of his trips are now oploaded to my user as well, can i fix this somehow?

"Sport" selections are confusing

It's difficult to pick a sport based on bike type.  I ride an e-bike, it is marketed as a e-mtb, but I use it almost exclusively for Gravel Rides.  So what would be the intuitive choice to make for the Sport??  Very confusing.  Can there be clarifica...

Resolved! Cycling best efforts

I've recently noticed that in addition to segment PRs I've had a third fastest over 50 km medal. Frustratingly, there appears to be nowhere to check best efforts over time/distance for cycling although there is one for running. I assume the data is t...

GaiusS by Shkhara
  • 13 replies
  • 19 kudos

Resolved! Saved routes

It seems there's been some changes I can't figure out. On the mobile app, I can no longer access my saved routes via Maps. I can hit record, press the squiggly line button and then choose to use a saved route. But I rarely use it that way.  Before I ...

bvjosh by Mt. Kenya
  • 5 replies
  • 6 kudos