Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 13 replies
  • 49 kudos

Resolved! "Run" and "Trail Run" dashboard differences

Hello, on the workout thumbnail, "Runs" show Distance, Pace, and Time whereas "Trail Runs" show Distance, Elevation Gain, and Time.  I'd like the Trail Runs to show Pace...why don't they show pace?  Or GAP?  Can you make it so that both "Runs" and "T...

ojohnson by Mt. Kenya
  • 2 replies
  • 0 kudos

Resolved! Where can I find Group Challenges on the Website?

This is driving me crazy. I can see my active Challenges under Groups on the mobile app, but where is this view on the website? If I click on Challenges at the top of the home screen, it just shows me "Recommended For You" challenges that I could joi...

Resolved! Rowing and skierg

Hello, I would like to suggest adding these activities (rowing and skierg) as sports. I find it strange that they aren't there yet. Am I the only one or would others like to have them?

Resolved! No steps recording

Hi..the last two morning walks I have done the steps have not recorded. This is the first time this has happened & nothing has changed on my iPhone. I can see the advice is to link the Strava app with health dater so it can record the steps taken but...

Customer Support Issues

As someone that works in HR operations for a SaaS company, I know first-hand the criticality and importance of good customer service. I have been *underwhelmed* to say the least by the lack of customer service support. Whether a user of your free/bas...

Resolved! Unable to post in my Club, receiving 503 error

hi Scout, I can't do a post in my own club either. BTW, I noticed that there was an error with the number 503 in the app once I wanted to make a post. I've tried the advice you provided above, but still can not make a post in the club I created, neit...

SUK by Mt. Kenya
  • 1 replies
  • 0 kudos