Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Resolved! Saved Routes and Heatmaps

Hi,  firstly apologies if this has been suggested or is fixable already within Strava. I'll be clear, I have not issue personally with heatmaps however, when I am following a saved route it is not helpful or useful having my global heatmap both the s...

Michael by Mt. Kenya
  • 299 Views
  • 1 replies
  • 1 kudos

Resolved! Seguidores

Unfortunately, due to some system error, I have stopped following or being followed. I would like to request a correction or check if this has occurred in other accounts. Thank you very much in advance.

Walysson by Pico de Orizaba
  • 199 Views
  • 1 replies
  • 0 kudos

Resolved! Moving from Adidas Running (Runtastic)

I've finally gotten fed up with the Adidas Running app. It was terrific until Adidas bought it but it's gone steadily downhill. I have a Galaxy S22+ and a Galaxy Watch 5. The app constantly loses GPS connectivity and to top it off, most of the time i...

id-bob by Mt. Kenya
  • 6300 Views
  • 4 replies
  • 4 kudos

New problems in route creation

It appears there have been some recent changes in routing that have started causing problems for me.Here's one example:https://www.strava.com/routes/3094852996270569588You can see that instead of simply going straight at the light and crossing the ro...

dantsai by Pico de Orizaba
  • 5099 Views
  • 30 replies
  • 21 kudos

Inaccurate Swim Time issue

I am using strava on my mobile phone to record open water swimming. When saving the activity I get a ridiculous time, although the recorded route is accurate. I can get the correct time by resaving as a run and then again as a swim. However, as soon ...

e-bike segment/kom

in my opinion it makes no sense to assign the ranking for those who use an e-bike, e-mtb or other electric bikes (I have an e-mtb). The performance is not 100% of the athlete ...

Goal-oriented mileage widget removes ebike mileage

I'm a subscriber who rides an ebike as well as a regular bike. 2 days ago my total mileage included both types of ride. Today, I see only the mileage for the regular bike, which is substantially less than my ebike total. Because I can't set a goal fo...