Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Mt. Kenya
  • 6 replies
  • 4 kudos

Resolved! Account

I had to reset my phone and i forgot my account to login. I found my monthly payment in my google account but when i try to log in its a new account? I would be happy if i get my old account back. All my activities or on that. 

Resolved! Toggle Route Visibility / Hide Route Hotkey M

In Strava Routeplanner (which STILL is not available on mobile..), there seems to be no way to temporarilly hide the planned route to see the features underneath. This needs to be added. This is almost standard practice by now if you look e.g. at Kom...

mo by Mt. Kenya
  • 1 replies
  • 3 kudos

Resolved! How often surface type gets an update?

Hi,From what I've read you are using Mapbox as the company to provide mapping and they are using OSM for surface types. I would like to ask you how often do you update your surface types in Strava Routes? I'm asking because I wonder if it's worth edi...

Resolved! App not saving map type or commute tag

I've already contacted Strava support about this issue but got nowhere.The the past couple of months the app (android , and yes already uninstalled and reinstalled and still have same issue) randomly will not save map type or commute tag, it will jus...

Tomo by Mt. Kenya
  • 3 replies
  • 2 kudos

Resolved! dual subscription

 Hello,I have a problem with my subscription.I currently have 2 subscriptions and I would like to cancel the one without the trial period and get my money back at the same time. I took out the subscription with the trial period first, but it didn't w...

Stanysse by Mt. Kenya
  • 2 replies
  • 3 kudos

Resolved! Fitness scores don't match - Android vs PC

My phone app says my fitness is 63; my PC says it's 56. I not as interested in the absolute numbers (just the trends), I'm just surprised they don't match.On my PC the data goes back to Jan 2016 but the phone only displays back two years. Even at two...

pharris by Shkhara
  • 2 replies
  • 1 kudos

Resolved! Shoe brand not included in the gear list

Hi, could you please include a barefoot shoe brand in the list.  The website link for the shoe is below. Thank you.

Community Hub Quick Help

Connect with the Community Hub Team

Have Feedback about the Community Experience?
Visit our Feedback Group

Need more help
Email the team

Top Kudoed Authors