Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Mt. Kenya
  • 6 replies
  • 1 kudos

Resolved! Virtual Ride KOM?

Does anyone know how to post a virtual ride, but not have it count towards the leader board? I did a virtual ride and got a KOM on a section of that ride.  Which doesn't feel quite fair.  Doing it inside isn't the same as being on the actual road.  

TacitusD by Mt. Kenya
  • 2 replies
  • 2 kudos

Resolved! Are E Bike Rides a subset of Rides in the annual summary?

The annual summary in my profile has two separate options to show E Rides and non electric Rides. If I sum both the annual kms seems high and the non E Rides in particular seem to be high. Am wondering if the E Rides are a subset of rides ie included...

jomo by Mt. Kenya
  • 1 replies
  • 0 kudos

Resolved! Club Events Disappear

I admin clubs that hold Strava events regularly. Problem: Once an event has passed, it disappears from the club page and is no longer linked to anywhere and cannot be found (unless you jotted down the event URL before it disappeared). It would be nic...

Njord by Mt. Kenya
  • 1 replies
  • 1 kudos

Resolved! More accurate location

In Ireland, Strava seems to be using electoral areas to give the location of a run/cycle/etc. In my case, that area is just too large to be meaningful. The electoral area I live in is perhaps 2,000sq. kilometres. Where is this information coming from...

Resolved! Improved Fitness Tracker

The fitness tracker makes you over-train. This should suggest rest days. Manual option to input rest days and periods of illness.

Resolved! Relative Effort Number

Hi Legends. Maybe a simple question but I just can't find an answer. I've recently lifted my efforts to work back to a level of fitness. On my home page on the left I have a message that says "You're building fitness nicely. Try to keep the remainder...

Coaster by Mt. Kenya
  • 2 replies
  • 1 kudos

Resolved! Rearranging photos results in duplication

It's great that uploaded activity photos in Strava web can now be rearranged. Problem is, each time I drag one photo and drop to another location, a duplicate of that photo appears. I end up having to select the duplicate photo and delete it, repeat ...

JS by Shkhara
  • 5 replies
  • 1 kudos

Resolved! Expand distance in search

Hi - it would be really useful if the distance and time of activities could be expanded. It currently finishes at six hours and 50 miles. I have done a 100 plus rides of 50 miles this year alone. It would be good if I could search rides of 100 or eve...

Resolved! Apple Watch Complication Icon

 With WatchOS 9.x the Strava complication icon appears to be quite hard to see, but I’m reasonably sure it used to be quite clear. I’ve explored changing the watch face but it doesn’t appear to restore the original icon style.Anyone noticed this?In t...