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This post has been escalated to our Support team for one of the following reasons: it requires sharing personal information, the intervention of an admin, or multiple exchanges. We may also escalate to our Support team if a topic is highly complex or technical.

did a ride but no GPS

buu
Mt. Kenya

Hi 

I did a ride today and I have no segments or maps. I have all the other data. When I look in Training Peaks the map is there so the GPS was recorded. Any ideas? 

Thanks in advance 

1 ACCEPTED SOLUTION

Scout
Moderator Moderator
Moderator

UPDATE FROM SUPPORT: We're sorry that you have experienced a loss in GPS information on your Garmin device. This appears to be an issue that Garmin devices face on occasion. Please try restarting your device to reset GPS and see if that helps resolve the issue. If not please contact Garmin for further instructions.
 
You can also see if removing the indoor tag from the activity resolves the issue.

Scout_0-1718211459529.png

1. Go to the activity in question
2. Select Edit (pencil icon)
3. Unselect "Treadmill OR Indoor Cycling" - green means it is activity, grey means it is turned off and unselected (grey = good to go)
4. Save & View Activity
 
Here is more information about Indoor Activities.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

View solution in original post

2 REPLIES 2

Scout
Moderator Moderator
Moderator

UPDATE FROM SUPPORT: We're sorry that you have experienced a loss in GPS information on your Garmin device. This appears to be an issue that Garmin devices face on occasion. Please try restarting your device to reset GPS and see if that helps resolve the issue. If not please contact Garmin for further instructions.
 
You can also see if removing the indoor tag from the activity resolves the issue.

Scout_0-1718211459529.png

1. Go to the activity in question
2. Select Edit (pencil icon)
3. Unselect "Treadmill OR Indoor Cycling" - green means it is activity, grey means it is turned off and unselected (grey = good to go)
4. Save & View Activity
 
Here is more information about Indoor Activities.


Cheers,
Scout (she/her)
STRAVA | Community Hub Team

Bryant
Moderator Moderator
Moderator

Hey @buu

To gain more details on your issue, This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.


KBryant24
STRAVA | Community Hub Team