I cant access my saved routes or create new routes?

[JesperWahlberg]

Hi...

When I log on and click dashboard to access my saved routes or to create new routes, the feature does not load???

I can access them on the mobile app with no problem though.

Any ideas?

[Jane]

Hello!

Thanks to everyone who posted recently saying there are still having issues with routes pages when using Safari.  Can you please check and ensure your browser is updated to the most recent version available?  If you're still having the problem after that, please try disabling any extensions you have installed and test again. 

Please note, beta versions browsers are not supported.

[Jane]

Hello All,

I'm happy to report that we've heard from Engineering that the issues using Strava with Safari browsers have been resolved.  

Sincere apologies with the delay in getting this fixed and if you continue to notice any issues, please let us know right away.

[zecanard]

I can confirm that this wasn’t resolved at the time of @Jane’s post, and still persists as of August in macOS Sonoma beta 4 with Safari 17. I doubt everyone else in here is running a beta, so it’s not a macOS beta issue.

This is what appears after clicking Fullscreen:

[Jon_W]

This hasn't worked properly for a long time and it's also an issue on Chrome and other browsers. I can't believe Strava has let it drag on for so long.  I'm using a totally vanilla Safari browser, fully up to date and running on a fully up to date Mac OS. 

[KittyKat]

It isn't resolved, it still doesn't work.

[alanluckie]

Still not working ... this has been persisting for months ... Apple Safari will not load Strava maps/routes, either to create new or review my saved

[KittyKat]

Full screen map goes bonkers on my safari browser, does anyone know why? Standard map works ok but as soon as I try to expand it to a full screen map it moves my route trace and goes completely blank when I try to move it around.

[GQ]

Same issue for me. Recurring problem when clicking on full screen in Safari.

[Jane · Accepted solution]

Hello @JesperWahlberg 

Sorry to hear of the problem.  Are you using Safari as your web browser?

We are aware of this issue with Safari browsers and it's been escalated to our Engineering team for investigation. We currently do not have an estimated time of resolution. In the meantime, please use another browser such as Google Chrome as a workaround.

Apologies for the inconvenience!