No support from help desk

[MADespres]

I open three incident ticket and I still waiting for any action from Strava team support. I’m the only one?

here my problem 

Unfortunately, I remove my Facebook from my Strava account. I want to use my e-mail address for Login.
However, I can’t log any more on my Strava account.



I have more then 10 years of activities.

My old Facebook account email  is no more is service)

Here à copy of my last payment on August 24 for my annual subscription.

Could you link my old Strava account to the following E-mail : and send e a link for a password reset?

I’m still waiting for any answer for the 3 incidents I opened regarding the problem 

[MADespres]

Thanks Scout. A member of your team responded to me. 

[Scout · Accepted solution]

Hey @MADespres, 
Thanks for your post and sorry for the delay. We understand the importance of you gaining access to your account. Since we need some sensitive information that should not be shared publicly, this will need to be handled by our support team.

I took a look and see that you have some open support tickets with us; our team will get back to you as quickly as possible. Thanks for your patience.