Cannot use strava at all on galaxy watch 5 pro

[JJ_jnr]

I am not able to get past what's shown in the picture below. The strava app always opens to that on the watch, even after re-installing. When I click sign in on phone, nothing happens, on the phone and the watch. I've given permissions for everything on both devices. I've synced samsung health to strava on my phone. Nothing is working.

 

 

[Chereveco]

I have a Samsung watch6, with an A54 Samsung phone, In the phone; when I go to: Strava ==> Settings ==> "Connect an app or device", a list of brands appear... I hit SAMSUNG, and then  it says "check your inbox", BUT IT NEVER SENDS THE EMAIL. I have the app in both the phone and the watch, but they doesn't work syncronized, if I start strava on both the watch and the phone, then it  doubles the record on the phone for the certain activity... ( like I f I have done the same activity twice ). how can I solve this???... so the Strava app on the phone collects all health information from the watch and sycronizes as just one activity?

[Jane · Accepted solution]

Hello @JJ_jnr 

Sorry to hear you're having this trouble.  Can you please try the following steps in this order:

1. Uninstall / reinstall the Strava App on both the Watch and your Mobile phone
2. Next, sign into Strava on the phone
3. Ensure the watch is connected to the phone
4. Lastly, open the App on the watch

If that doesn't resolve the issue, submit a support ticket  and someone from our Support Team will get in touch to troubleshoot directly with you.