Yoga on Samsung watch 4 app

[skb]

I created a post here a week ago about not being able to record an activity on my watch.  Jane helpfully transferred the question to a support ticket, but then marked the question as "solved".  Transferring it to support is not "solved".  In particular, support have got back to me and explained (I haven't tested yet), that the problem occurs if you have never recorded an activity that included GPS data.  Once you have recorded at least one activity with GPS on the watch then all will be well.

So I thought I'd put this in a new post, so that others searching for that problem will be able to find THIS solution, rather than the "transferred to support" solution.

[skb]

I tried recording a yoga session using Strava on my Samsung watch 4.  I pressed start, and whenever I looked, the timer was at 0 or close to 0.  If it showed non-zero time elapsed it would then quickly change back to 0.  It just doesn't seem to want to record at all.  Auto-pause is not set, background activity is allowed, but always the same.

[Scout · Accepted solution]

adding solution here: support have got back to me and explained that the problem occurs if you have never recorded an activity that included GPS data.  Once you have recorded at least one activity with GPS on the watch then all will be well.

[skb]

I have finally got around to testing this, and it works.  Thank you so much for all your help.

[Jane]

This post has been escalated to our Support team. If you have a similar question please submit a support ticket and we will investigate further.

[Jane]

Hello @skb 

Thanks for posting and I'm really happy to hear Strava Support was able to quickly provide you with a solution.  Thanks also for sharing it here.

Apologies for any confusion over your initial post and thank you again.

[skb]

Thanks for merging them - I didn't seem able to reply to the original post, which is why I recreated it, with the solution attached.  I haven't tried it yet, but was very pleased how quickly they got back to me.