Auto Excluded Efforst

[askori23]

https://www.strava.com/activities/11239201596

Hello everyone,

Yesterday I made a really hard effort and I broke my record for 3 segments listed in the picture above which are excluded for me. On 2 segments, I didn't even take the KOM, so I don't see why my result is excluded for those 3 segments, while the results for the other segments are included. You can review the entire ride and see that everything is fine.

My HRM wasn't working because the battery ran out on my Garmin. You can see from all my previous rides that I use it, and it's not my intention to cheat or do anything suspicious, but to enjoy riding and achieve good results.

I use Strava because I love segments, leaders, personal records, KOMs, but it feels like a lottery whether efforts will be considered at all.

I hope you will consider my complaint because otherwise I wouldn't have written it here.

Thank you for your understanding.

[Scout · Accepted solution]

Hey @askori23, 
Thanks for your post. We're going to send this over to our support team and they will be able to further assist you. 

The Community Hub & Strava Support are two different platforms. The Hub is great for general questions and information while our Support team will handle questions that require the member to share personal account information. Our support team currently has a high volume of tickets but they will respond to your support inquiry as quickly as possible.  

If you have a similar question please submit a support ticket and we will investigate further.