Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 371 Views
  • 7 replies
  • 8 kudos

Resolved! How to add a trail to Strava from a recorded segment?

I noticed that a common ski trail in our area is missing from the basic Strava map and I need to create a route on it for a race map.  I have skied it and created a segment on it - is there a way to turn my segment into a trail that shows on Strava s...

corazzmm by Mt. Kenya
  • 299 Views
  • 1 replies
  • 0 kudos

Resolved! Personal Heatmap failed to load

All of a sudden, my personal heatmap will not load on the app (android) I've cleared my data, uninstalled, and reset the phone, and nothing seems to work. Is anyone else having similar problems?

Resolved! PR / Best Efforts not updating

Hi All, I am having serious problems with my Strava PB’s and Best Efforts. I have recently go back into running and have started to take it more seriously than ever before, however, I have noticed that when completing my runs my account is no longer ...

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Resolved! Activities set to 'followers' don't appear in counts.

When you don't want to have visibility of your activity set to everyone, your activity won't count towards certain challenges and counters, which is fine. But some counters are purely personal, like your weekly or yearly distance, and not adding the ...

PeterH by Shkhara
  • 300 Views
  • 2 replies
  • 1 kudos

Resolved! Apple Workout triggering STRAVA Beacon

Is there a way to have a STRAVA Beacon started when starting an apple activity? My Garmin Felix automatically sends a STRAVA beacon when beginning a run, so I was hoping this can work with an Apple workout as well. 

Resolved! What happened to the edit segment tool?

The OCD gremlin in me really enjoyed cleaning up bad segments. Reporting the duplicates, editing the starting position from someone’s favorite parking spot… But I can’t find that tool anymore and there are still some simple edits that can be done for...