Strava Features Chat
Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.
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Forum Posts

[KNOWN ISSUE] Problems creating Routes

UPDATE FROM STRAVA: We're aware of a technical issue that may impact some Athletes who are trying to create longer routes. Sincere apologies for this issue.  Our Team is working on a fix, and we will update this thread when we have more information. ...

Wurfy by Shkhara
  • 778 Views
  • 11 replies
  • 49 kudos

Resolved! Random segment announcement when not using app

Hi — I have a v weird glitch happening. I have segment audio notifications on so when I’m running I get the notice of half Km / times. That works fine. But after I have finished running, hours later, when the app is actually closed, I get random anno...

Resolved! Segment time incorrect when displayed in age group

Hey, Gang: I’m 75, and train seriously. Yesterday and today I pr’d on several local segments. The main page indicated that I had a pr for several segments and the times for the segments were correct, BUT my age group (75+) shows an older time (a few ...

Lyon3 by Mt. Kenya
  • 1595 Views
  • 2 replies
  • 0 kudos

Resolved! KOM Category icons

Please bring back the KOM category icons in the athlete KOM lists.  It was a quick and easy way to see and differentiate actual climbing koMs from flat segments and others.

Quixote by Mt. Kenya
  • 840 Views
  • 1 replies
  • 0 kudos

Resolved! NEW GARMIN 265 and changing dashboard data pattern

1. Everything fine after my new garmin 265 upload the activitiy to Strava , but strava didn't show the data is from 265. However my old 945 does. anyone got this problem too?2.  Is it possible to change the data field from Calories to Average HR?

Screenshot_20230320_090004_Strava.jpg Screenshot_20230320_093402_Strava.jpg
joekwok by Mt. Kenya
  • 1279 Views
  • 3 replies
  • 1 kudos

Resolved! New format for KOM lists in user profiles

I noticed a few days ago that someone has changed the format of the KOM lists in user profiles to show, I think, the number of users to have completed the Segment.  This would be a good improvement but when I look today the additional column is no lo...

Ian by Elbrus
  • 1061 Views
  • 3 replies
  • 5 kudos

Resolved! Can’t see my daughters stats on a certain segment

Hi,  My daughters name does not appear on the leaderboard for a certain Segment. Is it because of her age? She can see on her run analysis that she has clocked a time on the segment but her name does not appear on the overall list. Regards Ivan

Erroneous Challenge Leaderboards

Could  I also flag up a (possible) issue with the challenge leaderboards? Some of the challenges seem to have implausible achievements that do not tally with profile data. For example, in the February run climb challenge there are several athletes wi...

mercerkg by Pico de Orizaba
  • 1879 Views
  • 8 replies
  • 8 kudos

Resolved! Bug in list of shoes

When I added my new Saucony Endorphine Speed 3 to my list of shoes, Strava makes the s lower case. I have tried numerous different tricks to get it to make that letter upper case as it should be, but it always winds up going back to lower case!For ex...