Garmin Connect

[JK83881]

Hi

I rode this morning came back , finished ride as normal clicked save on the Garmin but the ride hasn’t uploaded to Strava v?

it’s in my Garmin connect app . I have uninstalled and reinstalled Garmin connect deleted and re added drive from starva but it still won’t upload v

?

[Scout]

Hello @brandi, 

As you have noted with the alert; we are currently experiencing an issue with syncing delays with Garmin and are working on solving it as quickly as possible. Thank you for your patience while our team works on getting this resolved. 

[Scout · Accepted solution]

Hi All!

Sorry for the trouble. We recently had an issue where we experienced syncing delays with Garmin and are currently backfilling our queues, therefore any missing activities are working to sync automatically.

If you still do not see your activity after 24 hours you can export the original from Garmin Connect and upload it to Strava from our upload page. If you see any error messages when uploading the original, please take a screenshot and let us know. Also please send the file that is producing the error message so a support team member can further investigate.

On Garmin:

1. On a computer, log into your Garmin Connect account. (https://connect.garmin.com/)
2. Use the left-hand toolbar to navigate to your "Activities" page.
3. Click on the activity that you need to export.
   You will be brought to the actual activity, not the list of activities. If you are still on the list of activities you will not see the correct export options.
4. Use the gear icon in the upper-right corner to view your export options.
5. Choose the format you wish to export. If your device records natively in .fit format, and you wish to export that version, use the "Export Original" option.
   If you do not see these export options, that means you are still on the activity list page. Please click on the activity and access the activity detail page that includes the map and full data of information.

The best option would be to export the Original. Keep in mind, if this is a large activity it may export this file as a .zip format. You will need to open the .zip file to uncompress the file to produce the .fit file. If you need instructions for opening a .zip please let us know.

​

On Strava:

1. Once you have your file saved on your computer, please open your Strava account.
2. Go to https://www.strava.com/upload/select to select the file and upload directly to Strava.

If you need further assistance, please submit a support ticket and we will investigate further.

[JK83881]

Hi scout

im still having issues 

i rode yesterday, i recorded my ride in both garmin edge 830 & Apple Watch 

none will upload ?

i dont want to have to keep doing it via my PC

[JK83881]

Hi Scout 

I don’t think it is just a Garmin issue 

I have been for a walk today and used my Apple Watch and that also has not uploaded to Strava ?

[prathameshjatar]

We are waiting to get it resolved at earliest!! 

[Hermann]

Sync still not working here 🫠

[JK83881]

Hi Scout

my ride still hasn’t uploaded from Garmin connect which I did yesterday morning 

[brandi]

I just got a pop up on here a few minutes ago saying it's an issue they are resolving

[Scout]

Hey @Lewisdickenson & @JK83881, 
If you are still not seeing your activities please submit a support ticket and our support team can take a closer look at your accounts and recommend the next steps. 

[brandi]

Do you expect us all to log support tickets? There's obviously something going on with all the posts in the last 24 hours.