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Maps offline


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Hey folks, I can no longer access my routes from my mobile devices… I get an error message that I’m offline and IM NOT!  anyone else seen this?  All the map graphics have urned off too

 

Best answer by Jane

Hi @PaulJH792 

Sorry to hear that's an ongoing problem.  I'm going to escalate this post to our Support Team so someone can work directly with you to troubleshoot.  Please sit tight and you will be hearing from someone soon.

Thanks for your patience.

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25 replies

Jane
Community Manager
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  • Community Manager
  • 3114 replies
  • August 17, 2023

Hello @PaulJH792 

Thanks for posting about this.  Is this still happening?  Please let me know.


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  • Author
  • Hub Rookie
  • 4 replies
  • August 18, 2023

Yes it is Jane, checked just now, and this has been the same for nearly 2 weeks now. I cannot access any of my circa 100 saved routes - so frustrating given I pay a premium subscription.  

Can you help or point me to a tech team that can?

Thanks,

Paul


Jane
Community Manager
Forum|alt.badge.img+28
  • Community Manager
  • 3114 replies
  • Answer
  • August 18, 2023

Hi @PaulJH792 

Sorry to hear that's an ongoing problem.  I'm going to escalate this post to our Support Team so someone can work directly with you to troubleshoot.  Please sit tight and you will be hearing from someone soon.

Thanks for your patience.


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  • Hub Starter
  • 5 replies
  • November 14, 2023

Hi Jane

 

i am having the same problem from my iPad. I cannot see my saved routes. Interestingly I can see them on the app on my phone but not the ipad

Brocklebec


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  • Hub Starter
  • 2 replies
  • November 14, 2023

Hi Jane, I am having exactly the same problem. Cannot view saved routes, Strava states I am offline when I am not. Please help


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  • Hub Starter
  • 2 replies
  • November 14, 2023

Oh no, me too, I have a big saved route ride planned tomorrow too. Please help😩


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  • Hub Starter
  • 2 replies
  • November 14, 2023

I have the same problem - get this screen Even though im not offline


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  • Hub Starter
  • 2 replies
  • November 14, 2023

I'm having the same issue. The saved routes view is telling me I'm offline, but I am online.


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  • Hub Starter
  • 2 replies
  • November 14, 2023

Nevermind, it seems to be working now


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  • Hub Starter
  • 2 replies
  • November 14, 2023

It’s working back to normal now , after a coupe hours - strange - phew.


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  • Hub Starter
  • 2 replies
  • November 14, 2023

Same with me. Must have been a glitch. Thank goodness it’s back!


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  • Hub Starter
  • 5 replies
  • November 15, 2023

This problem began for me a few days ago. Has there been any progress on a solution? Thanks.


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  • Hub Starter
  • 5 replies
  • November 15, 2023

Any resolution on this? I have had this issue for several days. Thanks.


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  • Hub Starter
  • 5 replies
  • November 15, 2023

I have discovered a "single-use" work-around for this problem (definitely not a solution). From the online version of Strava, I copied the link to my route on my laptop and pasted it into a text to myself. I could open the route in the app on my phone, download it for offline use (or start it), and see all of the route details. However, it would not "save" the route when I closed it, even though I downloaded it (I needed to open the route from the text again). So, as long as the route is opened from the text and remains open, it functions normally. 

I hope that helps some of you for now as well, and I hope for a resolution to the actual problem 🙂


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  • Hub Starter
  • 5 replies
  • November 15, 2023

Thanks for the response I will remember that for the future ad it appears to be working on my ipad  now


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  • Hub Starter
  • 2 replies
  • December 8, 2023

I have the same issue


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  • Author
  • Hub Rookie
  • 4 replies
  • December 8, 2023

Resolved


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  • Author
  • Hub Rookie
  • 4 replies
  • December 8, 2023

Delete the app.  Re-upload it from the store.  Resolved it for me.  It was a software code update that caused it. Once you refresh the code, all our routes and app functionality returns.  Strange.


Forum|alt.badge.img+3
  • Author
  • Hub Rookie
  • 4 replies
  • December 8, 2023

Delete the app.  Re-upload it from the store.  Resolved it for me.  It was a software code update that caused it. Once you refresh the code, all our routes and app functionality returns.  Strange.


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  • Hub Starter
  • 5 replies
  • December 8, 2023

a few of us had the same issue resolved by deleting and reloading the app


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  • Hub Starter
  • 2 replies
  • December 8, 2023

Thanks that has worked 👍


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  • Hub Rookie
  • 1 reply
  • December 16, 2023

I am also having this problem


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  • Hub Starter
  • 1 reply
  • December 24, 2023

This is still an issue on iOS with the latest release as of 12/23/23. Deleting and reinstalling the app does solve the issue.


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  • Hub Starter
  • 5 replies
  • December 24, 2023

Hello all,

Thanks to everyone who suggested deleting and reloading the app. I was holding that as a last resort but finally did it. I was pleasantly surprised BOTH that it solved the issue AND that when I reopened the reinstalled app, everything was there as if nothing happened. Working great now. 

Cheers!!


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  • Hub Starter
  • 1 reply
  • March 21, 2024

Ok

thanks


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