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Question

Changing my email account to a different one

  • June 4, 2026
  • 1 reply
  • 17 views

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Hello this is following on from support ticket 399725. I now have access to the account 'tiffanysum@yahoo.co.uk' alongsidue creating a password (Everything works)

The problem is in regards to changing my current email account (tiffanysum@yahoo.co.uk) to 'tiffanysum@gmail.com'. Originally it said Note: If you see the error "This is not a valid email address", then the duplicate account is still active. Please attempt step 1 again  so I tired again but it didn't work. I then thought to delete the empty email account since I had no activity in but it didn't work. After this attempted again but it said it doesnt work so now I'm stuck on the final part

 

 

1 reply

Jan_Mantau
Superuser
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  • Superuser
  • June 4, 2026

Hi ​@Tiffany , please follow up in the ticket itself only! This is a public user forum where you have just revealed your email addresses.