Developers & API

GOOD AFTERNOON I FROM THE PHILIPPINES AND I ACCIDENTALLY BOUGHT AN SUBSCRIPTION😓😭😢, WORTH 1.5K PESOS WHICH IS A HIGH VALUE FOR ME AND MY WHOLE FAMILY WE NEED THIS MONEY BECAUSE WE ARE NOT THAT RICH WE ARE POOR 1.5K IS A BIG MONEY FOR MY FAMILY IT CAN EVEN FEED MY FAMILY FOR WEEKS OR EVEN MONTHS IF USE WISELY😢😢 SO PLEASE CAN I GET A REFUND 

Hi,I submitted a request to increase my athlete capacity (Client ID: 228959) on May 7. The documented review time is 7–10 business days, but it's been over a month with no response — the June 1 update auto-bumped me to 10, but my request is still pending with no answer.How can I check the status of this request? We already use webhooks and respect rate limits. Thanks!

For me the new function of setting workout-exercises is brilliant. That gives me an extra overviwe, what i have done in the past. Also the „new“ extra, to search workout, insted of musclegroups.But there is one thing, i wish, you could implement. Most muscletrainings have the same rythem of exercises. So, the last training inhave had done the same, as this training. There it would be great, that there is a function to a) copy the muscle-exercises or b) to pre-set a group of exersises, which could be use per one click, to give the training the right amount of muscle-exercises. I hope, that my words are understandable. Thank you and have a mice day and Weekend

Hi,I'm having an issue with Strava Labs Flyby on a specific activity.The activity itself loads normally in Strava: Map displays correctly Distance, elevation, heart rate, and other stats are present Activity visibility is set correctly However, when I click "View Flybys," the Flyby page stays on "Loading..." indefinitely and never displays the activity. Sometimes the map defaults to a random location near the west coast of Africa and remains stuck there.I've already tried: Multiple browsers (Chrome, Edge, etc.) Incognito/private mode Logging out and back in Waiting several hours after upload Testing Flyby on older activities (which work normally) The issue appears to affect only this specific activity.Has anyone experienced this before, or is there a way to force Flyby to reprocess an a

My app ipulse I can't connect it always request denied how can i fix it because all my work out is in my ipulse app 

Hi Strava Developer Support Team,I recently submitted a request to increase the API rate limit (Athlete Capacity) for my application.My app, "VietinBank Bắc Hà Nội - Happy run 2026", is strictly an internal application built to host a short-term, non-commercial running event celebrating our 75th company anniversary. We are expecting exactly 400 internal employees to participate.Due to a critical timeline, our official event launch is scheduled for tomorrow, June 6th. We are currently locked at the standard 10-user capacity, which completely blocks our employees from connecting their Strava accounts to our internal leaderboard.We fully comply with Strava's API guidelines and branding. I have attached screenshots/screencasts of the user flow and the "Connect with Strava" button for your quick review.App Details: Client ID: 255063 Requested Capacity: E

Not sure where to put this, but it’s a new bug that didn’t behave like this >1 week ago. 

Hi Strava Developer Support Team,I am writing to request an increase in the connected athlete limit for my application.App Details: App Name: Ba Thôn Runners Club Client ID: 190564 Use Case: I have developed this application to help manage running events, challenges, and track results for our local running club. It simplifies our coordination and motivates our members to run more.We have currently reached the default limit for connected athletes, and I would like to request a limit increase to 50 athletes so that all our club members can participate in our upcoming running events.Our application complies with Strava's API Agreement, including the proper display of the "Powered by Strava" logo.Please let me know if you need any further information from my side.Thank you,

Hello, the following API appears to no longer be returning latlng.  I believe I ran this same URL a few weeks ago and did receive latlng in the results.“https://www.strava.com/api/v3/activities/<ACTIVITY_ID>/streams?access_token=<ACCESS_TOKEN>&keys=time,latlng&key_by_type=true” When I convert the response to json, the structure of the response appears as follows (I put in the “...”){'distance': {'data': [0.0, 0.0, 9.2, ... 4438.1, 4440.6], 'series_type': 'distance', 'original_size': 246, 'resolution': 'high'}, 'time': {'data': [0, 1, 10, ... 1550, 1551], 'series_type': 'distance', 'original_size': 246, 'resolution': 'high'}} Previously, the response string included a section that was structured as follows (but with actual lat/lon pairs):'latlng': {'data': [[0.0, 0.0], [0.0, 0.0], [0.0, 0.0] … [0.0, 0.0], [0.0, 0.0]}... 

Hello this is following on from support ticket 399725. I now have access to the account 'tiffanysum@yahoo.co.uk' alongsidue creating a password (Everything works)The problem is in regards to changing my current email account (tiffanysum@yahoo.co.uk) to 'tiffanysum@gmail.com'. Originally it said Note: If you see the error "This is not a valid email address", then the duplicate account is still active. Please attempt step 1 again  so I tired again but it didn't work. I then thought to delete the empty email account since I had no activity in but it didn't work. After this attempted again but it said it doesnt work so now I'm stuck on the final part  

I've been using my individual Strava application for months, managing the API with the official Strava node in n8n. As of today, it still works normally.Will these new policies affect my ability to continue using n8n with Strava?              

It would be beneficial for the "not so sporty" or the disabled members to have "exercise" categories such as Gardening, Vigorous ouse cleaning or tidying etc. Yes, you might think they are ordinary daily tasks and not sports. However, when abilities or energy reserves are limited, these activities do count.Thank you.

On my today's activity the videos cannot be loaded, they are gray and do not work. 

Hello Strava Team,I would like to suggest adding HYROX as an official sport type on Strava.HYROX has become one of the fastest-growing fitness competitions worldwide, combining running and functional fitness in a unique race format. Thousands of athletes train specifically for HYROX events and already rely on Strava to track their workouts, monitor their progress, and connect with fellow athletes.Having HYROX as a dedicated sport category would allow users to better classify their training sessions, analyze their performance more accurately, and engage even more with the growing HYROX community on the platform.The rapid growth of HYROX, with hundreds of thousands of participants globally and an expanding network of affiliated gyms and training clubs, makes it a natural addition to Strava's activity ecosystem. As the sport continues to gain popularity, a dedicated HYROX activity type would provide significant value to a large and highly engaged user base.

Hi Strava team,App: "Principle Guy" (client ID 213702), category Mobile App, direct integration(Firebase Cloud Functions, EU). We have a fitness mobile app + webapp; athletesconnect via OAuth.My API settings currently show:- Developer tier: Standard- Athletes that can connect: 999Currently connected: ~148Use case: time-boxed corporate wellness activity challenges, read-only activitydata, ~150–300 athletes per campaign, a few campaigns per year. No intermediary.Three questions about the new Developer Program:1. My app shows a 999 athlete cap, but the new Standard tier mentions "up to 10   athletes." Is my 999 capacity grandfathered and will it stay, or be reduced to 10?2. To keep my current Standard access (and the 999 cap) past June 30, is a Strava   subscription sufficient? I have an active-developer 3-month free code…. does   redeeming it preserve the same access?3. For ~150–300 connected athletes per campaign, is Standard en

Hello Strava Developer folks.  Thank you for the program update to the Developer API, good stuff and quite welcome.On the new subscription requirement for standard tier:  Your practice in the past has been to approve multiple Client IDs for different levels e.g. production, staging, testing, etc.  Each client ID requires a separate account, and these are all listed on the application.  In the new world will all levels require a subscription, or just the production level for an app?  Or perhaps you mean that once an app is approved for Extended Tier, then all associated Client IDs are upgraded and no longer require a subscription?Thanks for the clarification,Dave

Hi Strava Developer Team,I am building a personal automation workflow for my own account and need clarification on activity comment posting support.What I am trying to do:Post a comment on my own activity using:POST /api/v3/activities/{activity_id}/commentsCurrent behavior:OAuth token refresh succeeds. Access token is returned successfully. Granted scope includes activity:write (and activity:read). Reading activities and listing comments works. Posting comment consistently fails with:401 Authorization ErrorResponse body:{"message":"Authorization Error","errors":[]}Environment:Public Strava API app Single-player mode OAuth 2.0 with refresh token flow Request sent from both GitHub Actions runner and local machine Same result when trying to create commentsQuestions:

I have an IPhone 15 pro max on my phone nothing would work, the app would take longer than expected to load and when i got a code sent to my email and i copied said code, nothing would happen. i couldn’t login or anything. 

Multiple times, Strava refused to accept activities data from HUAVEI health, because of vehicle use, bad GPS data or else. In same time, I walk, as every second day, same route, same time,.... Whot is happening?

Hello Strava Developer Community,I have a production Strava API application currently linked to the Strava account where it was originally created. (Personal account)Due to the recent Developer Program changes and the subscription requirement for Standard Tier developers, I would like to update the account login email to a corporate email address.I understand that migrating an API app from one Strava account to another may not be possible, so I’m considering simply changing the login email of the existing account.Before doing that, I would like to confirm whether this is safe.Specifically, would changing the login email affect any of the following?the API app itself; client_id / client_secret; existing OAuth access or refresh tokens; existing user authorizations; webhook subscriptions; developer tier status or future eligibility.The goal is to keep the s

Is there a function or any plands to develop that a segment could be created from location A to location B without a defined route one needs to follow? For example, running up a mountain as fast as possible, there might be many routes to explore, and the fastest  might actually differ between runners. 

Hello,I applied for Extended Access about two weeks ago but haven't received any response yet.My app details:Client ID: 166978 Category: DataImporterHow long does the Extended Access review usually take? Is there a way to check the status of my application?Thank you!

Hi Strava team,I'm posting here because I submitted both a user limit increase request and an email a few weeks ago and have not yet received any feedback.Our application, MindPriority, is a mental training platform built for endurance athletes (running, cycling, triathlon, HYROX, swimming, etc.). We recently integrated Strava because physical training data plays a key role in helping athletes understand the relationship between their training load and their mental preparation.Application details:Application Name: MindPriority Client ID: 245368If someone from the Strava team could review the application status or provide an update on the approval process, it would be greatly appreciated.Thank you for your time and for providing such a valuable platform for athletes and developers.Best regards,

Hi,We are developing an application to promote local challenges on Strava segments based on a community of runners in the different cities.We have already submit a request for review and provide answers to indicate how we are compliant with your terms of service. But since 1 month we have no feedback from Strava. Could you please check the status, we would like to release a beta version of our app and we already have many testers ready to participate.Best regards

Follow-up on Strava Ticket #4042552 - Refund RequestDear Strava Support Team,I hope this message finds you well.I’m following up on my refund request for my Strava subscription (Ticket #4042552). I received an automated notification that the ticket was updated, but I don’t see any new information or resolution when I check the ticket.Could you please provide an update on the status of my refund? I would greatly appreciate your assistance in processing this as soon as possible.Thank you for your help.Best regards,Hermie Lappasan