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gelayyHub Starter

REFUND SUBSCRIPTION

How much Time Strava does respond to a subscription refund because I've sent you a refund request email with the terms explained by old support. how long to take the reply, because I was surprised there was no notification and immediately subscribed for a year. too much money was cut from my e-wallet, please help team strava thats money for my school. I need the money

gelayyHub Starter

How much Time Strava does respond to a subscription refund because I've sent you a refund request email with the terms explained by old support. how long to take the reply, because I was surprised there was no notification and immediately subscribed for a year. too much money was cut from my e-wallet, please help team strava thats money for my school

J_FreeHub Rookie

Samsung phone and watch result differ a lot

Hi,I’ve noticed in comparing results with friends that my new Samsung Ultra watch is showing very different results-adding a little mileage and a lot of elevation. Today I ran my S32 Ultra phone with my watch-attached are the results. (both auto pause) The watch is supposed to have improved GPS. Any thoughts?cheers-Jeffattached is the ride

SilentvoyagerSuperuser

Strava Features Chat

3D terrain map isn't helpful in many situations and it is annoying that it is selected by default

  3D view map preview is selected by default for all trail runs. I see it a lot in my feed because most of people who I follow are trail runners. I find that the 3D map hurts usability of Strava more than it helps. With the 2D map, just by glancing at the map preview, I often instantly know where the run was - many shapes of trails are easily recognizable. But with the 3D map a good part of the route is often obstructed by terrain like in the example below. That is because the view is always oriented south to north. So unless the activity was on a south slope or the terrain is fairly flat, the 3D map often looks quite terrible and useless to convey a good information about the activity.  I find that I often want to switch back to the normal 2D map, and that is glitchy by the way. Often I switch the map at the same time as editing a run title and details but it doesn't get switched. And then I have to edit the activity and change it again.  I'd really like an option to r

shevaHub Rookie

Developers & API

[Help] Regarding the issue with the highlighted_kudosers field

When calling the GET /activities/{id} endpoint, I referred to the sample JSON structure in the Strava API documentation. I noticed this section:"highlighted_kudosers" : [ { "destination_url" : "strava://athletes/12345678987654321", "display_name" : "Marianne V.", "avatar_url" : "https://dgalywyr863hv.cloudfront.net/pictures/athletes/12345678987654321/12345678987654321/3/medium.jpg", "show_name" : true } ]However, when I made the actual request, I didn't receive any highlighted_kudosers field in the response. What could be the reason for this? I want to display the avatars of these highlighted kudos users. How can I achieve this? Do I need to call additional endpoints to get this information? My question is, since the highlighted_kudosers field exists in the official documentation's sample JSON, why is it completely absent in the actual response? Here is the JSON returned by my actual request:{"resource_state":3,"athlete":{"id":xxxxxx,"resource_state":1},"name":"night 10KM

shevaHub Rookie

Developers & API

[Help] How to Get Athlete's Weight Data at the Time of Each Activity

I want to display the power-to-weight ratio during cycling activities, and I need to obtain the athlete's weight information that matches the activity data (this information is usually available on cycling computers). However, Strava only provides the weight information from the user's last update. How can I retrieve the athlete's weight at the time the activity was uploaded? Are there any solutions for this?🤔

JoelWatersHub Rookie

Strava Features Chat

Intermittent Issue: Activity Map Not Displaying on First Load (Mobile App)

I'm experiencing a recurring issue on the Strava mobile app (Android). When I tap into an activity—either my own or someone else's—the map sometimes fails to display. This doesn’t happen every time, but often enough to be noticeable. If I exit the activity view and re-enter, the map typically loads properly on the second attempt.Device info: Phone model: Pixel 7 Android 15 Strava app version: 409.9 Additional notes: Issue occurs on both Wi-Fi and mobile data. No error message appears; the map section is simply not shown. Slide down with finger doesn’t work. Reproducing it is inconsistent, but it happens roughly [5]% of the time. See attachments. You’ll notice the one that doesn’t show the map doesn’t have the down arrow in the top left, so it’s not available to swipe down to reveal the map.

Raquel FortesHub Rookie

How can I close a group?

Eu gostaria de fechar o meu grupo de corrida e criar outro, porque o que tenho foi criado por um elemento do grupo que já não faz parte do mesmo e eu, fundadora do grupo Team It’s Up to You, e como administradora no Strava, não estou a conseguir retirá-lo de proprietário do mesmo.Conseguem-me ajudar?Muito obrigada,Raquel

tomsta114Hub Starter

Strava Features Chat

Can't view / create or edit my routes in browser

In December I noticed I couldn’t view, edit or create routes in the broswer (I tried them all). My routes still appear on the strava app. This is one of the main reasons I pay for Strava.When I try to create a route in browser I get the following error message…“Error: Sorry, we couldn’t complete that action. Please try plotting the point again.This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together.”I’ve tried to create a ticket but it is still unanswered since December - I got a few emails saying they would be slow to reply but nothing more.Am I missing something or is this just how Strava is now?

MamopiHub Rookie

suppress a segment illegally located on a private property

Hello, I want a segment illegaly created on my private property to be suppressed from Strava.I created reports and filed a complaint versus Strava but nothing has been done so far by Strava… Could you please help ?

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Unable to distinguish road rides and gravel rides in bulk export (missing data)

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Error 401 - can't get Access code

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