Skip to main content

- - Knowledge base overview
Groups
Developers
Superusers

Welcome to the Strava Community Hub

Exchange advice, talk training and get inspired by other athletes, just like you.

Start Here

Find your way around the Community Hub

Community

Start discussions, ask questions, get answers

Ideas

Suggest the next great Strava feature to our team (must be logged in to view)

Knowledge base

Read product guides and how-to's

Developers

Connect with other developers to share knowledge about the Strava API

Must-read's from the Hub

Recent discussions
Categories

MikkelsoelvstenHub Starter

Strava Features Chat

How to hide the new Performance Predictions in the mobile app

I like using the mobile app to track my training and actual performance, but would prefer not to have the new performance predictions showing up as they are orthogonal to what I would like to use Strava for. Where in the app can I opt to hide or remove these predictions? I gather from this site that one way is to stop subscribing, but was wondering if there was another way?

rjamesonHub Starter

Strava Features Chat

how to change back to email/password login from the One Time Login code

I somehow clicked okay to move to use of a one-time password to log in, but it is less convenient and requires more steps. how do I switch back? There is no longer an option to change password in settings, only change email -- and I want to keep the same email.Thanks

JozefG92Hub Starter

one-year subscription doesn't work Apple Pay

A few days ago, I purchased a one-year subscription using Apple Pay, but it’s still not active on my account. I contacted Strava support, but there has been no response or action so far. My Apple Pay is linked to a different email account than the one I use for Strava. What should I do?

newusernameHub Starter

[KNOWN ISSUE] Bulk Export not working?

I submitted a request to download my data more than 48 hours ago, and I haven't received any email form Strava since (I’ve checked the spam folder as well). Is there any way to verify the status of my request?

Mohamed HabbaHub Starter

Sync Issue – Missing Map and Incomplete Data from Mibro Fit App

Dear Strava Support Team,I hope you're doing well.I'm contacting you regarding a recurring issue when syncing workout data from the Mibro Fit app to Strava. While the basic workout details appear, the GPS map and full route data are often missing unless I manually export the GPX file from the Mibro Fit app and upload it to Strava myself.This is frustrating, as automatic sync should ideally include the complete workout information—especially the GPS map—for accurate performance analysis.Here are the main concerns: Automatically synced activities from Mibro Fit to Strava do not include the full GPS route or map. Manual import via GPX works fine, which means the data exists but is not transferred properly via the sync integration. I would prefer not to manually export and import every workout just to get the full data. I kindly ask your team to: Investigate the current sync integration with Mibro Fit. Ensure GPS maps and full workout data are included during automatic sync. Coordi

K_saillantHub Starter

Unable to create new Club event

Hi, I am unable to create new club events since yesterday (everything was working well before that). I can enter all the informations in the New Event form, then nothing happens when I click on Create Event. I have tried using different computers (PC vs iOS) and cellphone, different browsers, login/logout and nothing works. Did I reached a maximum of club events or is there something I can do to fix that? Thank you!

yownosHub Rookie

Strava Features Chat

Home Trainer (Rouwy) users claiming KOMs

Hi there,This is my first post here. I just realised that Rouwy users are now able to be ranked in KOM leaderboards.And, well… My hometown is home of two cobble sectors of Paris-Roubaix (four and five-stars respectively). I was a bit surprised to see that some “random” user of Rouwy was claiming KOM on the combined segment of the hardest of them two and the next cobble sector over Tadej Pogacar 🙃. And the same user was quite high in the classification on the four-star one. Power outputs (for the ones available) being quite far the ones from the first pros.I mean, yes, Rouwy *might* be accurate on asphalt, but on cobbles, I highly doubt it.I fear that this might alter the sincerity of the KOM leaderboards.Cheers !

liuyindongHub Rookie

Developers & API

Urgent Follow-up on Device Mapping Request for SCINST Robin

Dear Strava Team,I hope this message finds you well.We submitted the Device Mapping Request for our SCINST Robin device (Application ID: 134483) over 50 business days ago, but we have yet to receive any response or update. We understand that the review process may take time, but given the extended period, we kindly request an update on the status of our request.Additionally, we would like to inquire whether modifying the content of the form during the review process would reset the response time.Your prompt feedback would be greatly appreciated, as we are eager to move forward with integrating our device with Strava.Looking forward to your reply.

AnankeeHub Rookie

Strava Features Chat

Flyover/map sharing inaccessible

Hi everyone,I'm trying to share an activity overview, but the link sends me to a strava login/registration page.There's also this message: "This activity cannot be found. It has been deleted or is private".I checked my privacy settings: activities are for everyone and Flyby, too.The map is not hidden.When I try to share the map instead of flyover, I get this message: "Impossible to find the requested activity".What's wrong?Thanks for helping.

jhnfryerHub Rookie

Strava Features Chat

Showing twice on all time top 10 segment leaderboard

There appears to be a bug in Strava. I am currently showing twice on three separate all time segment leaderboards. One example shown below. I have the CR from 2022, rode the segment again last week and I now show 3rd as well. The CR has also disappeared from my KOM list, with it now showing me in 3rd. A rider should never appear twice in the leaderboard, only your best effort. I have tried refreshing the segment results with no success. Any ideas and has anyone else had the same problem?

Discussions

Welcome to Discussions! We're excited you're here. Find help, friendly discussions, and new member introductions in this space!

General Chat

1263 topics

The Club Hub

41 topics

Ask & Troubleshoot

Whether it's getting a better handle on our core features or seeking clarity on how Strava works, the Ask & troubleshoot section allows you to get the most out of your Strava experience - let's dive in!

Strava Features Chat

Strava Features Chat

1853 topics

Developers & API

Developers & API

800 topics

Blog

Get inspired or learn something new through articles on a range of topics written by our expert team members.

Insider Journal

Insider Journal

81 topics

What's New

30 topics

👋 Let's Connect!

New to the Community Hub? Introduce yourself and meet fellow athletes! Join the conversation here:

Introduce Yourself

Help Your Fellow Athletes

Support your fellow members by answering the topics below

How to hide the new Performance Predictions in the mobile app

0

Sync Issue – Missing Map and Incomplete Data from Mibro Fit App

0

9:16 video thumbnails updated to 1:1

0

API authorization login issue with Google Apps Script

0

API authorization issue with Google Apps Script

0

⭐ Become a Superuser!

Join the Strava Superuser Program to connect, support fellow athletes, and shape the Community Hub!

Explore the Program

Leaderboard

It's a new week! This list will populate as soon as we have a few more activities.

It's a new week! This list will populate as soon as we have a few more activities.

What's New on Strava

Learn more about Strava's newest features!

Have feedback for us?

Looking for more info?

Strava Support Center

Explore our extensive library of Help Articles covering all of Strava's features

API Documentation

Learn everything you need to know about the Strava API and endpoints

Strava Guides

Check out curated guides on how to get the best out of Strava

Powered by Gainsight

Terms & Conditions Cookie settings

© 2024 Strava, Inc.

All rights reserved

Menu

Features
Subscription
Family Plan
Student Discount
Routes
About
Stories
Support
Careers
Press
Business
Partner Center

Follow

Facebook
Instagram
Twitter
Youtube
LinkedIn

Get Started

Sign UP
Login

Sign up

Already have an account? Login

Login to the community

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK