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scott14Hub Starter

Strava Features Chat

Share image now being cropped to 16:9 portrait

Up until recently, when I shared a run, the image with stats would retain its aspect ratio. This seems to be no longer the case (in the last week).For example, here is my latest run, ready to share; However, when I post or even save the image, it is cropped to the portrait aspect ratio. This has only happened recently, as I have been sharing in the same way every time. Can anyone shed any light on this?

david02Hub Rookie

Strava Features Chat

Unable to distinguish road rides and gravel rides in bulk export (missing data)

The activity type field in the activities.csv file is “Bike” for both road rides and gravel rides, so the distinction is essentially lost. The activities.csv file should include a “sport type” field (matching the API), which supports values like “GravelRide.” As it stands, users are unable to obtain a faithful copy of their data in bulk.

Christophe LemerleHub Rookie

Strava Features Chat

picture size to share

Since several days, the sharing function is not working properly.The app modify the size and ratio of the original pictures, uploaded, when sharing pictures.All the pictures are sharing in a portrait format even if the original format is landscape or square.As I’ve paid a subscription for that app, i’m not satisfied because i can’t share to my friends and my family all my activities with distance and speed on the picture with the good format ?Is there a way to modify the format of the mixité shared or when are going to fix the issue ?

A

Anonymous

Instead of logging into the account, a new one was created

Hi everyone!I am struggling with a strange problem. I changed my phone in January and it was necessary to log back into my Strava account. When I did this, instead of logging into my account, a new account was created, with the same email. In my “new” account I found the “right” one with all my activities and photos, so it exists. I tried the password reset option, but I don't get any message with a link to do it. Has anyone had a similar situation? I wrote to support, but apparently they have a lot of requests and the waiting time is extended. Thank you in advance for your help.

alxgaHub Rookie

Strava Features Chat

How do I disable the weekly Relative Effort push notification?

I apologize if this has been asked before but this notification is downright useless and distracting. I get it every Monday morning and it’s been annoying for a while. I’m not sure which category it falls under. Unfortunately, I have already dismissed it this week so cannot quote the exact message but in my notifications list I see this “You kept it consistent this week. Kudos to you! Tap to see your Relative Effort score, and keep it up this week”. Would it be under the Progress Completion category? Does anybody know?Thank you!!!

awssHub Starter

Developers & API

Has anyone tried a strava web app using tailscale funnel or serve?

I'm trying https://tailscale.com/kb/1353/share-web-server so I can show case the web app I'm working but after Strava authorisation it sends back to localhost.

MikeBrownHub Starter

Account linked to email I dont have access to

I have an account I use for administering/posting my cycling club rides. Changed it to a new email but alas that got locked and is not recoverable. Have followed the Strava advice of email help desk twice and have waited two weeks with no response. Is this really the way a paying customer should be treated?Anyone have any advice on how to actually get some action?

FranklinChenHub Rookie

Strava Features Chat

[Known Issue] iOS app workout preferences gear gone

I have had a huge problem in the last couple of days. I presume there was a Strava app update for iOS. It wiped out the top menu area that used to exist where, after I hit the “Record” button, but before I hit “Start”, I could set preferences, including screen dimming etc., before starting a workout. There used to be at the upper right corner a “gear” preferences icon. Instead, there is empty space at the top. All the controls that used to be on top are gone. So the last settings I have are frozen and I can’t change them. And I can’t even exit the screen after I hit “Record”, if I change my mind: I have to quit the app.

ArinaHub Rookie

Strava Features Chat

Challenge related

Hello, I have created a challenge but i was not able to generate a sharable link; i can only invite people who are following me. I am a monthly subscriber but some of the people i invite send me a screenshot that to join the challenge they need to subscribe as well. please helpthanks

eschlangeHub Rookie

Newer Strava segments with multiple loops/repeated roads aren't matching Zwift activities

As the person maintaining the library of Strava segments for Zwift, I’ve noticed Strava hasn't been matching certain activities to certain segments.It seems to apply to segments that include multiple loops of a circuit, or repeated sections of road. The following segments are affected by this bug (there may be others):Deca Dash Queen's Highway After Party LaGuardia After Party Bon Voyage Sacre Bleu Hilltop HustleWhat makes this an especially odd bug is that it doesn't seem to apply to older segments. But newer ones - at least those created after April 2024, although I don't have a precise date - are affected. Here are some older segments which clearly include multiple loops, yet they are still being matched to activities just fine:Volcano Circuit, 10 Laps Libby Hill After PartyThere are other older segments I could list, these are just two examples. Every old multi-loop segment I check is still functioning, but any created after April 2024 is not.Please fix it, Strava! It’s really fru

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