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brsieffHub Starter

General Chat

Support not responding to my refund request

Hello, it's been almost a month and Strava support hasn't responded to my refund request. How long does this take to even get a simple reply from support?

13 minutes ago

nikolasthaylor29Hub Starter

Developers & API

Limited Number of Athletes

Hi! We have an app called MWatch. The purpose of this app is connect to our smartwatches and the users can manage the health data. We have more than 15k active users, so, when they will share the exercises in the Strava app, the app returns a error saying that the app reached the total number of athletes connected. When I checked the number of athletes in the API, I saw that the Strava is allowing just one athlete. How can I up this number? Our app: https://play.google.com/store/apps/details?id=br.com.grupomulti.multismartwatches&hl=pt_BR&pli=1

102

41 minutes ago

michinomHub Starter

General Chat

[Resolved] kudos - unable to view

I noticed in version 408.0.0 that I’m unable to view who gave me kudos by clicking on the text “x gave kudos”. When I click it it just opens the activity.I tried viewing for others activity’s kudos and the same problem. I then gave someone kudos, and once I had done that I can then view who gave them kudos by clicking the thumbs up icon, which means there is no way to remove the kudos once you’ve given it.seems like a bug? Or expected behaviour?

2145

45 minutes ago

eschlangeHub Rookie

General Chat

Newer Strava segments with multiple loops/repeated roads aren't matching Zwift activities

As the person maintaining the library of Strava segments for Zwift, I’ve noticed Strava hasn't been matching certain activities to certain segments.It seems to apply to segments that include multiple loops of a circuit, or repeated sections of road. The following segments are affected by this bug (there may be others):Deca Dash Queen's Highway After Party LaGuardia After Party Bon Voyage Sacre Bleu Hilltop HustleWhat makes this an especially odd bug is that it doesn't seem to apply to older segments. But newer ones - at least those created after April 2024, although I don't have a precise date - are affected. Here are some older segments which clearly include multiple loops, yet they are still being matched to activities just fine:Volcano Circuit, 10 Laps Libby Hill After PartyThere are other older segments I could list, these are just two examples. Every old multi-loop segment I check is still functioning, but any created after April 2024 is not.Please fix it, Strava! It’s really fru

PatrizioHub Rookie

Hi All,I'm experiencing a maps problem: I can see my routes and those of the people I follow only in a "preview mode". When I click on the route Strava doesn't show anything and the app crash going back to the main page. What's going wrong? Please help me.Thanks!Patrizio

456

3 hours ago

MtnChocHub Starter

General Chat

Glitches in recorded activities

I have a Pixel 3 Android phone and my Strava app frequently stops recording during activities. I've given the app all of the permissions I can find. Friends using the app to record the same activity don't seem to have this issue. I've tried to reach out to customer service but can't get past their totally unhelpful bot. Any suggestions?

4 hours ago

sebmeunierHub Rookie

General Chat

Incorrect distance/time when uploading TCX files from NRC

Hi everyone,I’m new here and happy to join the Strava community hub !I started running about 10 years ago, back when Strava was just getting started. At the time, I used Nike Run Club and have since built up over 2.200 km of running history that I really don’t want to lose.I’ve linked my Strava and NRC accounts, but unfortunately that only syncs new runs, not the old ones. Since there’s no way to import my historical data directly, I requested my data export from Nike, which provided me with TCX files.The problem : when I upload the TCX files to Strava, the distance and time (the pace too, as a consequence) are often incorrect. I’ve tried a few sample files, and these issues appear consistently.Has anyone else run into this ? If so, did you find a reliable solution or tool to fix it ? Ideally, I’m looking for something that can help me batch-correct hundreds of runs without having to edit them one by one.Thanks in advance. Any help or suggestions would be much appreciated !

496

6 hours ago

BikermanceHub Rookie

General Chat

New heatmap change barely shows anything on the map.

Something changed in the heatmap a few days ago where it barely shows anything besides the most used paths and roads. Not a good change. Heatmap used to show very rare trails but now whole areas are filled with nothing. I\m guessing something went wrong and this wasn’t intended to work like this.

414

9 hours ago

nstewartStrava

What's New

We know how fast you’ll run your next race 👀Recent Release

Our new Performance Predictions feature gives runners a sneak peek at how fast we think you can go in the classic race distances: 5K, 10K, Half, and Full Marathon. Strava’s Performance Prediction feature is powered by an ML model that leverages over 100 athlete data attributes, plus the performances of athletes with similar training histories, to estimate times that are personalized and realistic for every athlete.The feature is currently only available to athletes with 20 run activities within a rolling 24 week window to ensure the model has high quality data to generate accurate predictions. Subscribers: Head over to your Progress tab and scroll down to see the feature!

5438

10 hours ago

JaneStrava Alumni

What's New

New! One-Time Codes for Login

Logging into your Strava account just got easier and more secure!Athletes who log in with an email and password will now be able to sign in to their Strava accounts through a one-time code, eliminating the need to remember a password.Athletes can enable one-time codes via their Settings page or by clicking “forgot password” from the log in page on the web or through their iPhone or Android device. For more information check out this Help Center article: One-Time Codes on StravaIn order to be able to sign in via one-time code you must have the latest app version of Strava. Questions about the one-time code feature? Drop us a reply below and we'll be happy to help out. If you prefer, you can submit a support ticket and someone from our Support Team will get in touch.

109316

12 hours ago

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Support not responding to my refund request

Verified Zwift Strava segments are using real-world GPS elevation data instead of Zwift's

API authorization login issue with Google Apps Script

API authorization issue with Google Apps Script

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