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KatrinaCollinsHub Starter

Athlete Intelligence

I must have accidentally turned off my AI and have logged a ticket for Strava to turn it back on? How long does this usually take from experience?

KerstianHub Starter

Can i have a refund for my subscription, I mistakenly subscribed to a 1 year subscription, and I haven't pay my bils in my water. I badly want to get back my money, I don't have anything in me right now, please!!

Can i have a refund for my subscription, I mistakenly subscribed to a 1 year subscription, and I haven't pay my bils in my water. I badly want to get back my money, I don't have anything in me right now, please!!

shoon11Hub Rookie

Cannot log in to my strava account on the website

Using my web browser, I could log in to my strava account on Friday 21 Feb. However, since Sunday 23 February, I have been unable to log in to my strava account. The log in page keeps refreshing when I click on the log in button, but doesn’t do anything. Please help.

RemdogHub Starter

how do I get rid of duplicate accounts, but still transfer the content of the duplicate accounts to my real original account?

For some reason, I have three accounts. My subscription account says it cannot import any data and my other two accounts of activities that I’ve been doing for the last couple of weeks. I don’t wanna lose any of that data. I want them to be transferred to my original account and have my subscription reinstated. Every time I try to reinstate the purchase it gives me an error message and tells me to contact customer service. They send me endless lists of documents that make no sense and I can now process. I’ve been working on this for hours and days and I’m getting really frustrated. Does anybody know what to do here?

albertbondigasHub Rookie

Strava Features Chat

Route Editing does not work w/ "Error: Sorry, we couldn’t complete that action. Please try plotting the point again."

I’m trying to edit a new route and most (but not all) actions I try result in: “Error: Sorry, we couldn’t complete that action. Please try plotting the point again. This can occur when routing across large distances, so try plotting more frequent waypoints that are closer together.” I’m only creating or dragging points a few blocks apart. This also happens when I try to delete a waypoint. The entire route is only 1-2 miles long. Looks like an API error, but status.strava.com says all is operational. Again, this is sporadic, but not a result of 100% of my actions. edit: every action seems to be trying to calculate the resulting action from a point WAY far away. I’m in Oakland and editing a route in SF, but the calculation point is far to the west beyond both (see attachment). I even started a new route since the initial report, and this started in halfway through. Very frustrating to have basic route creating be this broken. edit 2: the route had placed a finish point somewhere near Buf

maria.mr.1997Hub Rookie

Strava Features Chat

Recording run and walking at the same time

Hello! I hope you are all well ☺️I searched and couldn't find this question, but maybe a similar one has already been asked and I apologize if that is the case.Basically, I started alternating walking and running in my workouts. When I record it as walking, the total exercise time appears. When I record it as running, the time drops drastically.What can I do in this case?Thank you very much in advance and wishing you the best!

DeeKayHub Rookie

Strava Features Chat

How to keep a Strava segment updated if the trail line changes?

On my local hill, the MTB trails have been maintained and upgraded over the years, i.e. got their lines slightly changed and features added. Hence, the existing Strava segments and leaderboards aren't relevant anymore because the trails are now different, often longer. How should one go about this? Add new segments on top of the existing ones? Will this make a mess? How could the old segments be removed (not sure I can find their creators and make them do it)? Many thanks!

BryantCommunity Manager

Insider Journal

Celebrating Our Hub Superusers: Meet @Jana_SInterview

Strava is more than just a place to track miles or chase personal bests; it’s a vibrant community powered by athletes who uplift and support one another. Today, we’re excited to kick off a new series highlighting some of the incredible individuals behind that spirit and behind the Strava Community Hub: our Community Hub Superusers.In this first spotlight, we’re proud to introduce @Jana_S , a passionate runner from the Czech Republic who brings energy, empathy, and expertise to the Strava Community Hub. Whether she’s sharing tips, answering questions, or encouraging others, her presence helps make the Hub a welcoming space for athletes everywhere to connect, learn, and grow.Tell us a little about yourself!I’m based in Czech Republic (Central Europe). I’m a hobby runner—I only started in my 40s, but it’s become a great way to unwind and discover what my body is actually capable of. The great thing about starting later in life? All your PRs are still ahead of you! When did you first star

kschmitzerHub Rookie

Photo/Media Editing on Strava Activity

It seems like a very “simple” idea but being able to move photos around on your specific Strava Activity. For example, if you want a certain photo or video at the “beginning” or “front” of the media included on a specific activity, you have to delete all of the media after it and reupload the media in the order you want it to be shown. I think it would be great to have a way, when editing your Strava activity, to be able to move photos and videos around (similar to organizing an Instagram post that includes multiple photos) to different spots in their chronological order, rather than having to delete media and then reuploading it in the order you want it to be displayed.

MikeFEllisHub Rookie

Strava Features Chat

some of my rides not loading to my training log

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Athlete Intelligence

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how do I get rid of duplicate accounts, but still transfer the content of the duplicate accounts to my real original account?

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[Help] How to get step count information during walking or running activities?

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Update activity webhook returns wrong sport type

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golf round not recording

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