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Community Manager Community Manager
Community Manager

How to Post On Community?

Hello athletes! Whether this is your first time visiting our Community (welcome!) or you have been with us for a while, we wanted to share with you some tips and tricks on how to ask questions and make the most out of your Community experience. 

Below is a quick checklist of things to consider when asking questions and looking for help from other Community members. 

Begin by searching! 

Before posting the question, start by searching the existing posts and threads. There is a lot of knowledge out there already, and you might find the answer you are looking for or some commonly asked questions. 

Screenshot of using Community search box to look up content relating to "Devices".Screenshot of using Community search box to look up content relating to "Devices".

Posting a new question! 

If you have not found what you are looking for by searching, we suggest posting your question on one of the relevant boards, for example, Devices and Connections or Strava Features Chat.

Here is our guidance on posting so you can understand better how to post a message, how to reply to a message, and how to create ‘’canned’’ responses.  

When posting, make sure you are following these best practices to ensure the best interaction with our Community:

  1. Tidy up your subject line – the subject line of your post should be explanatory and relevant to your questions so that when viewed in an activity feed or a notification the topic is clear and specific. This will  also ensure that the Community search algorithm is picking up your question and connecting other Community members with your post by related keywords. 
    e.g. If you had an issue logging into your account a subject of "Help with logging into my account" is more precise than "Help" or "Help with account". 
  2. State your subscription level –  let the Community know if you are a subscriber or if you have a Free account. A lot of times, troubleshooting steps or steps taken will determine whether you have access to the paid features. 
  3. State your goal – by sharing your desired state and what you want to achieve, other Community members will be able to understand what you are trying to accomplish and will be able to provide some guidance. This is particularly important in case there is no straightforward way to achieve your goal, but a workaround might be possible. 
  4. Describe any roadblocks and provide examples – describe in detail what is the issue you are seeing or the specifics on what you need help with. By including screenshots and URLs, you have a better chance of showcasing your roadblocks and getting the needed guidance. If you need to share information that is sensitive or private then you should instead contact Strava Support for help. 
  5. Mark Answers as “Accepted Solution” – if someone from the Community has provided a response that solved your issue or helped answer your question, please mark it as an Accepted Solution. Here are the instructions on how to mark a message as a solution. Multiple solutions can be accepted on a post if more than one reply helped you. 
  6. Upload Accessible Images to Posts – when uploading images to the Community, it is very useful to follow these steps to make sure the images uploaded make your community content accessible to all community members. 
    1. Starting with SEO best practices, make sure the image file you will be uploading has a relevant file name relating to the post, blog, or article you're creating. As an example, if a post is titled "How Strava Segments Work", the associated image name would be "how-segments-work.png".
    2. If there are multiple images, follow the same naming structure but add a number at the end of each file name, for example: "how-segments-work-1.png, how-segments-work-2.png".

 

Want to report a bug or reach out to Strava Support?

Need to contact our Support Team directly? Find out how to open a ticket with us here.

Want to report a bug you've discovered? Please be sure to add the label "Bug Report" to your discussion post. To learn more about how to use labels, check out our article here.

By following the above guidelines, there is a high possibility that you will get the answer or help you are looking for. Furthermore, you will ensure that the Community is digestible and that questions and solutions are easy to search and find. 

Thank you for all your contributions, we can't wait to see what you have to share! 

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Last update:
‎07-11-2022 09:00 AM
Updated by:
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