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The Club Hub

Your go-to spot for all things Clubs. Connect with other club organizers, get engagement tips and stay up to date with new features.

  • 52 Topics
  • 145 Replies
52 Topics
G
GbradleyHub Starter
asked in The Club Hub
my account email is inactivr and o forgot the passowrd

I got a new coros and can’t connect it with my account because the email is inactive and from the past so I can’t change the password 

131
Jana_S
Superuser
T
Thien PhanHub Starter
asked in The Club Hub
Can not create a club event

I have created a club for my company. I tried to create a club event today but I can not “save club event” :( something go wrong?

100
T
R
R StichHub Starter
asked in The Club Hub
need help for stag party

Hi guys, I need your help!I have my stage party today(i am getting married, hooray) and one of the tasks is that i need to have as many followers on Strava as possible by the end of the dat (7th of June 2025 UTC) My account name is R Stich Can you please follow me ? You can unfollow me tomorrow!  Thanks in advance, much appreciated!  

180
R
K
K_saillantHub Starter
asked in The Club Hub
[KNOWN ISSUE] Unable to create new Club event

Hi, I am unable to create new club events since yesterday (everything was working well before that). I can enter all the informations in the New Event form, then nothing happens when I click on Create Event. I have tried using different computers (PC vs iOS) and cellphone, different browsers, login/logout and nothing works. Did I reached a maximum of club events or is there something I can do to fix that? Thank you! 

2366
K
S
ShuvayuHub Rookie
asked in The Club Hub
Inaccurate distance recorded during BRM 200KM

As usual, yesterday during the BRM 200km ride, your app recorded 15km less. Other co-rider also faced the same situation. I also faced similar situation earlier with Strava, so I stopped using it. But again I checked your app yesterday during my ride. To be double sure, I was also using my reliable app Geo tracker which recorded accurately that's means my phone GPS signal is ok but Strava failed! Pls look into the matter seriously & rectify it, otherwise you will loose users rapidly.I tried to book a ticket in support section but I failed, looks like the app has serious problem, not reliable at all. When one's hard work is not recorded accurately, it becomes so frustrating & anger!

302
S
G
gilesnicholeHub Rookie
asked in The Club Hub
Progress Update keep freezing

“Progress” keep freezing. I have done everything. Is Strava App having issues atm? Very frustrating.

642
G
J
JHON CARLO BESINHub Starter
asked in The Club Hub
Can I cancel my Strava subscription and get a refund?

 

561
Lola
Community Manager
T
TanjaHub Rookie
asked in The Club Hub
sync issues

Hello, i am experiencing a issues with my strava app, it doesn't count all my km, in total activities I have a 39.35 km this week  but in statistic in group I have only 15.6 km visible. Is there a way to accumulate the difference

543
Jana_S
Superuser
G
ginkgobelupoHub Rookie
asked in The Club Hub
Calories burned not showing

I’ve noticed that recently my activities no longer show calories burned, either on the main dashboard or within the full activity details. Instead, I’m now seeing average power displayed. I haven’t changed my recording device or settings, and this issue started suddenly. I’ve confirmed that my weight is entered in my profile, and I’m using Garmin Fenix 7s to record the activity. This issue affects all my recent trail runs.Could you please help me understand why the calorie data is missing and how I can get it back?

523
Jana_S
Superuser
F
FayHub Rookie
asked in The Club Hub
lost all data

Had to log back in , all data lost from challenges completed, current May challenge , following and followers. Is there a way to get all back ?thankyou in advance 

10610
anchskier
Superuser
S
Steve BernackiHub Rookie
asked in The Club Hub
Club stats only available on mobile?

Using the mobile Strava app, there is a “Stats” icon available in each club’s page that shows “Weekly stats” which includes total club miles for the week, along with the “top 10” athletes by distance, plus four more athletes further down that list, which includes me. In the web version of Strava, there is no “Stats” option, and I’m unable to view total club miles accumulated for the week. Am I missing something or is this information really not available on the web version of Strava? Thanks.

803
Jana_S
Superuser
S
StevemacHub Rookie
asked in The Club Hub
RUNNING TIME

Cannot see running time on Home Screen in mobile app. If go right into activity I can? 

574
S
B
Bocco999Hub Rookie
asked in The Club Hub
activity not showing in progress

I recorded a run using my phone (forgot my watch). I can see the activity but it’s not counting toward my progress or showing on my social feed

744
D
T
Tony wHub Rookie
asked in The Club Hub
kom

Hi , I got a KOM on a segment , my question however is that on the same road there is another segment which is shorter and is in the same part of the road and my position on that KOM attempt never changed. How can I get a KOM on 1 and nothing for the other ?? 

687
T
B
BGRunningHub Starter
asked in The Club Hub
Changing Club Name On Verified Club

Hello - I was prompted to reach out to Strava to change my club name (the club is verified). However, Strava support says they are not able to handle these issues. Any suggestions?

351
Marya
Community Manager
R
Rlks816Hub Rookie
asked in The Club Hub
Changing Elapsed Time

Sometimes I forget to turn off Strava after my workout and so it looks like I’m doing a super long workout. Is there a way to edit the Elapsed time so that it is accurate to my actual workout? 

7483
Jana_S
Superuser
A
AllardHub Starter
asked in The Club Hub
sharing club summary activities on 3rd party sites

I cannot find the links to embed a summary of our club activities on our website. Does this feature still work?

381
Bryant
Community Manager
B
Bruna LuizaHub Rookie
asked in The Club Hub
Rceuperar atividade excluída

Ontem eu exclu[i sem querer uma atividade e já entrei em contato com o suporte mas ele não me responderam como recuperar essa atividade ou recuperaram. Gostaria de saber se existe outra forma de recuperar essa atividade.Agurado.

932
B
V
verdo369Hub Rookie
posted in The Club Hub
Strava Club Leaderboards and possibilities

I am currently an intern at a professional cycling team that competes at the highest level in races such as Paris-Roubaix, the Tour of Flanders, and the Tour de France. I thought it would be a fun idea to create an active Strava community around the team. We would set up a Strava club with as many members and fans as possible. We aim to engage them through challenges and tasks, giving them the chance to win exclusive prizes, and so on.Unfortunately, Strava is so limited that it is not even interesting to pursue this further. For example, I wanted to create a challenge called "To the Moon and Back," where our members work together towards a shared goal of cycling 384,400 kilometers in a year. Sadly, you cannot create such challenges as a club owner—only Strava can do this. How ridiculous is that?Additionally, I thought it would be nice to create monthly challenges, or even weekly ones where you evaluate the results after a month. But guess what? You can only view weekly leaderboards. Or

1074
V
Dany Ko
Dany KoHub Starter
asked in The Club Hub
How to grow a Strava club?

We’ve seen how well-structured clubs bring people together around a shared passion. Strava is an amazing platform with incredible people, and we love how it fosters community.We have our own club, and those who have joined really engage with the content we create—they enjoy it, and we can see that in the high interaction-to-members ratio. The results so far have been great!But here’s the challenge: how do we take it to the next level? How can we expand our reach and attract more like-minded athletes while keeping the engagement strong?Would love to hear insights from those who have successfully grown their clubs!What strategies have worked best for you? 

461
Jana_S
Superuser
J
jrmcdaniel01Hub Rookie
asked in The Club Hub
Club Miles Year to Date

Hi, how do I find the total cumulative mileage a club has logged year to date? I swear I’ve seen this before, but I’m having trouble locating it. All I see are weekly leaderboards.

291
J
M
Micael SousaHub Starter
asked in The Club Hub
Recuperar atividade

Eliminei uma atividade por engano, tenho como repor a mesma? 

621
Jana_S
Superuser
S
samert06Hub Starter
asked in The Club Hub
background refresh error

I’m having trouble with starting an activity. As you see in the pictures 

2151
Bryant
Community Manager
F
Fun Bike P2Tel JaktimHub Starter
asked in The Club Hub
Fun Bike P2Tel Jaktim

Dalam Rangka Menyambut HUT 44 P2Tel

181
Bryant
Community Manager
J
JSuth1990Hub Starter
asked in The Club Hub
Group member historic activities

Can a group be set up to include a members activities from before they joined the group? for example our work group is to track members activities from Jan 1st 2025 to Dec 31st some members are joining during the year eg January 31st and have historic strava activities from the 1st of January but these activities aren’t showing 

563
Bryant
Community Manager

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