The Club Hub

Clubs are a great way to bring your friends, family and community members together. Clubs can also be used by businesses, brands and organizations to connect with those interested in their product or service. You can check out Strava’s Club here. Whether you are getting ready to create your own club, or you already have your own club, we know you may have some questions. We’ve put together some of the most commonly asked questions to help you with your club. Let's get started! Q: Why am I not seeing all activities on the club leaderboard?A: Only activities that

Discovered yesterday/today that my mileage for this week is not showing on club stats leaderboards despite showing in club activities feed.  On closer inspection there are a number of others with activities in the club feed this week who don’t show on the leaderboard and at least one athlete who is on the leaderboard but with less milage than what they have completed this week.  This is not related to activity type.  This is not isolated to a single club.  

Our running club is not showing any of our runs this week within the leaderboard. Nothing has been changed since last week, and all activities are showing in the feed. I managed to sync mine, by hiding the time on the entry and it has shown as 1/1 member which is incorrect as there are 8 members.is this a problem, or can anyone help? 

I am not able to see club leaderboard option on my android app. It was available last week.

Hello, I would like to remove or revoke members from my club who are posting inappropriate content or appear to be bots. As the club owner, I currently don’t have access to the full member list and therefore can’t remove them. How can you assist us with this issue?

 Hi Strava team, I’m writing to request the addition of an “SLS Board” activity type to Strava for Surf Life Saving participants in Australia. Surf Life Saving (SLS) boards — often called club boards — are very different from surfboards in size, shape and purpose. They’re used for long-distance paddling, training sessions and surf sports competition, and many athletes switch between prone and kneeling in the same session. Currently, “surfing” is the closest option, but it doesn’t reflect the actual effort, distance, or style of SLS board paddling. SLS is widely practised across Australia, with over 316 affiliated clubs and around 198,000 members nationally, and hundreds of surf sports events and carnivals held each season, including 400+ events at the Australian Surf Life Saving Championships alone. This represents a large and active community already using Strava, but without a suitable activity category. A dedicated “S

Hi, I am trying edit a club event however its always show "Something went wrong". This happened at Desktop Browser and its have been awhile .......

 Hello, I've just found out I didn't cancel my subscription. Can I please cancel and refund the subscription since i dont really used it and I wont need it coming time and its a big chunk out of the budget? For your info, i did not use it almost 2 months now. 

Hi, I am trying edit a club event, however its always show “Something went wrong”. This only happened at Desktop Browser and its have been awhile. Anyone have same issue? 

Hello,My iphone is updated to ios 17 and the Strava app is up to date. When I try to share my club’s event to instagram and create the “flyer” instagram does not show up as a sharing option. I am logged into instagram as well. Any ideas how to fix this?

Can i have a refund for my subscription, I mistakenly subscribed to a 1 year subscription, and I used my school allowance for it. I badly want to get back my money, I don't have anything in me right now, please!!!

在android app 中引导用户去授权  https://www.strava.com/oauth/authorize   Intent intent = new Intent(Intent.ACTION_VIEW, Uri.parse(authUrl))startActivityForResult(intent, 100)当用户点击授权后没有回调到app中获取code,请问如何解决，谢谢!  

Hey, Community! I recently sent an email to a Strava “Community Specialist” who had helped us in the past, but I got a bounce back email… so, I came here to pose the questions! Or maybe, there’s a “Community Specialist” out there who can lend some guidance:: I am one of the Admins on the BikePGH Strava Club and I wanted to reach out with some questions as we prep for our 2026 events season. BikePGH (Bike Pittsburgh) is a 501(c)(3) nonprofit organization and we love using our Strava Club to help get the word out about rides we organize in our area. Earlier this year, we wanted to set up Challenges, but quickly realized they are way out of our price range. We would love to promote our rides and attract new audiences to our Club, and we have a small mar

Bonjour Mes activités sportives comme la course a pied et la natation se synchronisent directement entre coros et Strava mais avec de grandes différences de temps et d'allures comparé à la réalité (coros)Avez vous une solution à mon problème ? 

Am at a loss to understand no logged runs / attendees show in any of our events. The club is for a parkrun so the start time should not be an issue, it will always be close to 9amInitially there was no route logged for the events but I created and added one a few weeks backI since noticed that start & end 100m of my own runs were hidden & have just now changed thisOthers in the group who logged the same run did not have the setting on to hide their starts & endsMy activities are visible to EVERYONE. Any one else has this issue & worked out what was wrong?

I just joined the Strava Community Hub and received an automated email welcoming me to the site:“Dear username, Your account has been succesfully activated. We hope to see you soon on the Strava Community Hub.” Below that, there’s a button titled “Go to the Community Hub” but the HREF for the button is invalid and fails. The link in the email is to <LINK REMOVED> (For privacy reasons, I’ve redacted what looks like a session UUID from this URL in the email).The <LINK REMOVED> site redirects to <LINK REMOVED>  with no additional URL path.Ultimately this fails to work for at least two reasons:<LINK REMOVED>  is not a listed hostname for the communityhub.strava.com https certificate, so my browser complains about a security concern due to the hostname mismatch. <LINK REMOVED>  just shows an “under construction” image and says the page is not currently available.

can i request a refund for a mistaken subscription charge on my account. I accidentally subscribed to a one-year plan, and the payment was auto-deducted without my notice. Unfortunately, I used my school allowance for this transaction, and I need it back as soon as possible because i have a trip coming up.

Hi, I am unable to create new club events since yesterday (everything was working well before that). I can enter all the informations in the New Event form, then nothing happens when I click on Create Event. I have tried using different computers (PC vs iOS) and cellphone, different browsers, login/logout and nothing works. Did I reached a maximum of club events or is there something I can do to fix that? Thank you! 

"An error occurred on the Strava server.Please contact support if the problem persists."can someone help for resolving this problem 

Good day,This is Kenneth Aban. I have a concern regarding my Strava account. I did not click or confirm any subscription this year, yet my bank account was charged for a one-year Strava subscription this happened today (September 26,2025)I hope this issue can be addressed, as the amount charged is important for covering my medical expenses.Thank you for your understanding

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui aplikasi DANA dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 549.000,00Perangkat yang digunakan: Iphone Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan. Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya. Hormat saya,Rizky Fadhil 

Why is there no Open Water Swimming filter?You can sort by selecting Swim, and click the indoor swimming box, but that just excluded ows. Also if you sort (or filter by sport) your activities and select one there is no way to return to your sorted list. Thus you’ll have to re-sort / re-filter every time. 

Bonjour,J'ai un problème : Sur mon profil j'existe 3 fois.J'explique rapidement, Je suis dans un groupe de 3 personnes mais malheureusement les 3 personnes c'est moi même.Donc lorsque je fais une activité j'ai 3 activités qui apparaissent.Donc cela fausse complètement tout.Quelqu'un aurait une solution ?Même en quittant le groupe ça ne fonctionne pas.Merci à tous. 

dear team stravasaldo dana aku ketarik secara otomatis dengan nominal Rp.85.000 apakah bisa dibalikan saldo dana saya? (Eng: Dear Strava TeamI automatically deducted Rp. 85,000 from my balance. Can I get it back?)

Saya ingin meminta pengembalian dana sebesar Rp609.000 untuk langganan saya yang dibatalkan. Saya sebenarnya tidak berencana untuk melanjutkan langganan setelah masa uji coba gratis berakhir karena saya berlangganan hanya untuk mencoba aplikasi sambil jogging. Saya lupa membatalkan langganan sebelum masa uji coba gratis berakhir. Uang yang digunakan seharusnya untuk kebutuhan sehari-hari dan makan, jadi saya mohon maaf jika membuat Anda merasa tidak nyaman; saya harap Anda dapat memenuhi permintaan pengembalian dana saya. Terima kasih.