The Club Hub

Good day,This is Kenneth Aban. I have a concern regarding my Strava account. I did not click or confirm any subscription this year, yet my bank account was charged for a one-year Strava subscription this happened today (September 26,2025)I hope this issue can be addressed, as the amount charged is important for covering my medical expenses.Thank you for your understanding

can i request a refund for a mistaken subscription charge on my account. I accidentally subscribed to a one-year plan, and the payment was auto-deducted without my notice. Unfortunately, I used my school allowance for this transaction, and I need it back as soon as possible because i have a trip coming up.

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui aplikasi DANA dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 549.000,00Perangkat yang digunakan: Iphone Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan. Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya. Hormat saya,Rizky Fadhil 

Why is there no Open Water Swimming filter?You can sort by selecting Swim, and click the indoor swimming box, but that just excluded ows. Also if you sort (or filter by sport) your activities and select one there is no way to return to your sorted list. Thus you’ll have to re-sort / re-filter every time. 

Bonjour,J'ai un problème : Sur mon profil j'existe 3 fois.J'explique rapidement, Je suis dans un groupe de 3 personnes mais malheureusement les 3 personnes c'est moi même.Donc lorsque je fais une activité j'ai 3 activités qui apparaissent.Donc cela fausse complètement tout.Quelqu'un aurait une solution ?Même en quittant le groupe ça ne fonctionne pas.Merci à tous. 

dear team stravasaldo dana aku ketarik secara otomatis dengan nominal Rp.85.000 apakah bisa dibalikan saldo dana saya? (Eng: Dear Strava TeamI automatically deducted Rp. 85,000 from my balance. Can I get it back?)

Saya ingin meminta pengembalian dana sebesar Rp609.000 untuk langganan saya yang dibatalkan. Saya sebenarnya tidak berencana untuk melanjutkan langganan setelah masa uji coba gratis berakhir karena saya berlangganan hanya untuk mencoba aplikasi sambil jogging. Saya lupa membatalkan langganan sebelum masa uji coba gratis berakhir. Uang yang digunakan seharusnya untuk kebutuhan sehari-hari dan makan, jadi saya mohon maaf jika membuat Anda merasa tidak nyaman; saya harap Anda dapat memenuhi permintaan pengembalian dana saya. Terima kasih. 

Hi, I have completed the Terrex 11:57 Challenge and I am a member of the required club. But when I click Redeem Reward, it redirects to a "page not found" screeb in adidas.com So, was this a fake challenge or is there a problem?

Hello! We made a run club for our running community, but for weeks now it hasn’t let us post into the group. This has been going on since we created the group. Other members have been able to post fine, but every post we try (no matter how it is formatted, what device, what browser, with/without cache, and so on) every time we try to post it says ‘Something went wrong’.We raised a ticket with support a month ago but just keep getting told they are working through a backlog. (Strava ticket #3469079)Please could someone help us to get the attention of someone at strava to resolve this?! Have tried every single troubleshooting method under the sun to no avail and it is still not working.Don’t mean to come across as pushy but we have a small following online and really want to make this group a big/inclusive space for runners, but we’re not even able to post into the group! Yet to promote it properly - but we already have over 100 people that have found the group and joined it.Group link h

When running interval workouts (12 × 400 m), Strava continues to display my previous “best effort” of 1:35 even though I recorded faster 400 m splits during the activity. It fails to update the “best effort” to reflect my latest and fastest 400 m run, which was 1:25 on lap 12.Steps to Reproduce Complete a run with interval workouts (e.g. 12 × 400 m). Achieve faster 400 m splits—even multiple laps faster than the displayed best. Upload the activity to Strava. Navigate to the Best Efforts section (Progress tab or activity’s “Best Efforts” details). Observe that the best 400 m time remains unchanged (e.g. stuck at 1:35), despite faster splits recorded (e.g. 1:34, 1:25). Expected BehaviorStrava should automatically update the “Best Effort” for 400 m to the fastest elapsed time achieved during the run (e.g. 1:25). Best Efforts are designed to track the fastest section of any benchmark distance within an activityActual Behavior Lap 7 (0.40 km): 1:35 Lap 11 (400 m): 1:34 Lap 12 (4

I appear to have lost all data on my iPhone, I’ve logged into my Strava account and it says that my account is a free even though I have a subscription and recently renewed it! I’ve had to re follow friends and today I uploaded some data and it shows that I have a new account??!! All my previous data still shows on my iPad apart from today’s activity! How do I restore everything back to my phone? It appears that a new account has been opened but I’ve done nothing to open one! Any ideas of what to do?

Has anyone been a having an issue loading their Strava activities , mine is all synced and I have logged in , logged out and still not loading it happened yesterday too but loaded after a few hrs my run tonight hasn’t loaded in Strava but has in my Garmin connect 

Hello, I use Huawei Health. Sometimes, though not every time, syncing is incomplete. For example, I performed two activities today, but only the last one was uploaded to Strava. Even though both were uploaded to the Adidas app, how can I upload all the data from these missing activities to Strava? What should I do to prevent this from happening again?

Hi, I am unable to create new club events since yesterday (everything was working well before that). I can enter all the informations in the New Event form, then nothing happens when I click on Create Event. I have tried using different computers (PC vs iOS) and cellphone, different browsers, login/logout and nothing works. Did I reached a maximum of club events or is there something I can do to fix that? Thank you! 

Am at a loss to understand no logged runs / attendees show in any of our events. The club is for a parkrun so the start time should not be an issue, it will always be close to 9amInitially there was no route logged for the events but I created and added one a few weeks backI since noticed that start & end 100m of my own runs were hidden & have just now changed thisOthers in the group who logged the same run did not have the setting on to hide their starts & endsMy activities are visible to EVERYONE. Any one else has this issue & worked out what was wrong?

Is it possible to display Triathlon or Multisport clubs as distance instead of time? We’re running a distance challenge and want to display it via distance, it’s multisport rather than one sport. Alternatively, are there good third party integrations that might work for collecting club data?Thanks!

Normally I could give kudos to all my followers and now I can just give to  few and then I cannot give more.

Why can't we see the kms displayed in the statistics of Club? Instead we see the total hours of the activities. How can I change it to kms?

I was running a segment До Синия вир with the goal of a crown and in the end the segment is not visible in the activity. I pushed myself and gave it my all. We were running together with my husband Пейо Христов, who was pacing me, and we finished with almost the same time, he finished seconds ahead of me. On his activity the segment До Синия вир is visible, but on mine it is not. The segment Синия вир последна част and the segment Синия вир спускане 1 част are part of the segment До Синия вир. There is no way they are included in the activity, but the segment До Синия вир is not included. This disappoints me a lot, because I know how much I gave of myself.... I kindly ask you to look at my application and see that I went exactly along the segment and there is no reason why it should not be visible in my activity. Thank you!This is the link of this segment and my activityhttps://www.strava.com/activities/15288620029/segments/17536763/potential-segment-matches

I am unable to share my activity correctly to external apps. My recorded run is fine on Strava but then it goes a bit wonky. As you can see my pace is incredible. I'm far from a gold medalist 😲.  Any help.would be appreciated. Thank you in advance .

"An error occurred on the Strava server.Please contact support if the problem persists."can someone help for resolving this problem 

Please create such a swimming (5km distance) challenge for August 2025https://www.strava.com/challenges/March-Swim-5K-2024 I really need it for corporate sport event organization.Please create it!

I run a club in strava and had a notification for a new member request ( private group) I clicked on it but the person's name wasn't showing ? I tried restarting , refreshing to no avail.. I also asked said member to resend her request.. anyone have any idea what's happening,  any solutions? Thx, joe

I created a club.I was entering the various activities that will be done in the rest of the summer but I can only choose between running and cycling.is this normal?when I do the activities alone I have much more choice as a sport.

Hey everybody! I am always out and about round London and walk and run as much as possible, I have switched caffeine intake from speciality coffee to matcha in the last couple of months and have noticed an incredible added abundance of energy and also recovery in between sessions seems easier. My question is… Has anybody else found that Matcha is great for active athletic gains and rapid recovery in training blocks and or general levels of movement daily? I would be interested to hear what the Strava community has to say. Happy Wednesday vibes to you all!