General Chat

Hi I joined the January 5k x Brooks challenge completed my 5k with run and it's not registering as completion 

Hello,I have un-installed my Strava App on my samsung watch as it was not syncing the run with my app on my phone.When i have re-installed the app on the watch it has asked me to go to the following website to get a 4 digit code: watch.samsung.strava.comThis is not working - Website will not open!Please can anyone help?Thank you,Jo

Hi, Winter time is virtual time so I do my exercises indoor with Rouvy and Zwift. While Rouvy workout is measured in Kcal, Strava App shows also Kcal, the Web-Version is in kj. This is a Web-bug, or ? Kind regards, Martin 

Hello Strava Support Team,I would like to report and better understand a discrepancy in power data within Strava, affecting the mobile app only, while the web version displays the correct values.I am including: The link to the activity on Strava The link to the same activity on Garmin Connect By reviewing these links, it can be clearly seen that:

Hi!I was analysing my own data and couldn't find the 'export data', like a table with dates, activities, distance, RAI, pace, time, zones, etc. I was wondering if this is already available to the user.Thanks!

Someone made a post three years ago about this and still nothing resembling this kind of feature is available! It seems natural to want to highlight a favorite activity for people to see on your profile. Also don’t imagine it’s incredibly difficult to implement? 

Hi everyone,In my last two Zwift workouts, the screenshots haven’t been added to my Strava activities.Has anyone else experienced this?

Does anyone else find the pause button in a bad spot on iPhone?I am regularly accidentally pausing the app when trying to swipe up on iPhone. It is quite frustrating. 

Hi there,I noticed that my weekly stats were not updated after Sunday’s activity. During the week on Zwift I rode 150 km in total and today (Sunday, Jan 18th) I rode another 100 km. However the stats look like this: The stats for the year showed below are correct. Exactly the same happened to me last week, where Sunday’s ride was not taken into account. Any idea whether I do something wrong or it’s a bug? What I can add, right after logging the activity I switched its visibility just to me to adjust the title and description, and right after that I switched it again to public.

I sent a submit ticket thank you.

Hi can anyone tell me how I can do a walk / run setting on strava?

I have attached the images produced by strava app when i'm sharing my activity to Whatsapp, Instagram or even just saving the images in gallery. This is happening even when i set activity privacy to 'everyone'. 

Completed the Virtual NYRR Resolution Run 5K this morning and it seems there are now multiple things broken and not working that had previously worked in the past. The leaderboard is currently being sorted by the total distance ran instead of the pace done for the challenge. So someone who did a 10k run at 12:00/mile is ranked higher than someone who ran 5k in 15:00. Secondly the summary page that shows you completed the challenge is just taking stats from your first run that is over 5k, regardless of whether the run that is counting towards your challenge. (Thankfully it seems like something is actually still working because if you filter to your followers you can see it links to the correct run.) Finally your position on the overall leaderboard is nonsensical and shows a position greater than the number of people signed up for the challenge. For context I’ve been doing the NYRR virtual challenges for nearly 9 years through Strava and I can’t remember things ever being this messed

I would like to see how many kilometers/hours/vertical metres, etc  I have done Nordic Sking or Snowboarding or any other activity between certain dates. Please help !!!

Hi,I have been running in this winter (Canada). I was wondering if we can create a factor to reduce or adjust pace vs effort perception to work better in training zones. Essentially, the same location can be used a reference to adjust training zones and pace expected in normal and snow conditions. This can be helpful to control the pace during the training and guide efforts.Hope this can be interesting for more people.

The recent update rounds the bars for splits on the activity graph.Visually, it doesn’t work.It breaks up the flow and the eye has to work harder to see the trend across the graph.Squared corners look nicer and translate better for the eye.I also personally prefer the time axis operating in ascending order. A faster split is less time so the bar should be smaller.My preferences of course but the rounded corners is another regression.

Hi,I’m experiencing the likewise issue as below link and would appreciate guidance. A private road on my property is still routable on Strava, even though it is correctly tagged as access=private in OpenStreetMap. Despite multiple support tickets, the issue has been repeatedly closed without comment, and routing continues to direct users through my property. This has resulted in repeated trespassing. My question to the community (or Strava moderators) is:Is there any way to request a routing geofence or routing block for private property when OSM is already correct, but Strava routing still allows it?Any advice from others who have dealt with similar situations would be appreciated. 

Bug report: On the mobile app, I (and others) cannot see the full text of my recent activities.  They are cutoff.  The “read more” option is missing.  It is strange.  If I view my wife’s recent activities from the same days, I see the “read more” link and it works.  If either of us try to view my recent activities, the “read more” option is missing.  The text cannot be read on the mobile app.  Note 1: The full text appears on the website (i.e., no problem with the web interface).Note 2: My older activities have the “read more” link (no bug).  It is only my recent activities in which the full text cannot be read on the mobile app.  Bizarre!

how long does it take for my subscription to be refunded cause i really need the refund for my college tuition fee its almost due

Please reimburse my strava subscription that I accidentally purchased unintentional 

Please refund my subscriptions on strava thatb i accidentally purchased 

Running on Chrome on OSX.Seems unless you accept Targeting cookies, the contents of the main landing page simply don't load. Cleared cookies and site settings multiple times and confirmed Targeting cookies is the deciding factor.  

I’m trying hard to except EMTB’s as I see how they can be good for people to get out and enjoy nature, however I do have a problem that I pay for Strava just like everyone else but then have an ebiker post as a regular ride.  I work hard to get top 10 times so when I see an ebiker have a better time than I do and take that top 10 time, it causes me to hate said ebike.  Strava needs to clamp down on this problem.

How to upload my activities gym / swimming from huawei health to strava? Because just only walking, riding dan running are can synchronize with strava. 

When viewing my activity you used to be able to drag open the map with a resizer or a drag grip to enlarge it to what ever size you wanted and keep all the data in view, now that function is not there you have now to open the map fully which then takes away all the data etc, its also not there when you go into analyze a segment same thing you have to enlarge to full screen why have you done this as it was a good feature and now annoying