General Chat

Please refund my subscriptions on strava thatb i accidentally purchased 

Running on Chrome on OSX.Seems unless you accept Targeting cookies, the contents of the main landing page simply don't load. Cleared cookies and site settings multiple times and confirmed Targeting cookies is the deciding factor.  

I’m trying hard to except EMTB’s as I see how they can be good for people to get out and enjoy nature, however I do have a problem that I pay for Strava just like everyone else but then have an ebiker post as a regular ride.  I work hard to get top 10 times so when I see an ebiker have a better time than I do and take that top 10 time, it causes me to hate said ebike.  Strava needs to clamp down on this problem.

How to upload my activities gym / swimming from huawei health to strava? Because just only walking, riding dan running are can synchronize with strava. 

Hi!I use a Coros Pace 3 to sync all my activities. In the 100k steps challenge only my walks add up to the steps. When I record a hike, nothing ist counted. When I change the activity in Strava to "walk" manually, nothing happens either. Any ideas?

SURELY ANNUAL GOALS CAN BE BETTER ACCESSED AND USED ON DESKTOP VERSION OF STRAVA.   I SEEM UNABLE TO ACCESS ANNUAL GOALS OF WHICH I HAVE MULTIPLE AND NICE AND EASY ON MOBILE APP,  SEEM TO HAVE TO HACK INTO THE SYSTEM AND STILL NOT FIND THEM,  NOR VIEW PROGRESS ON DESKTOP.    ANY TIPS,  TRICKS ON THIS I WOULD WELCOME.   VERY LONG TIME SUBCRIBER BTW

Good morning, I am contacting you to request a refund regarding an annual Strava subscription that was automatically renewed. A month ago, my friend Marin offered me to take advantage of the free one-month subscription to Strava. I accepted and added my credit card to benefit from this free trial. However, today I was charged €60 for an annual subscription that I did not want to renew. I am a minor and this purchase was made in error. This amount represents a significant portion of my savings, which

created my Strava account using Facebook login years ago.I no longer can log in, but the account is still active and receiving activities.I need help recovering access to this account.Check out Thomas Malliaros on Stravahttps://strava.app.link/7e4LOMRGOZbThomas Malliaros

Bonjour , je souhaite m abonner à Strava et je l ai fait mais cela ne marche toujours pas . Cordialement 

Bonjour , Quelqu’un peut-il m’aider à synchroniser les itinéraires Strava vers polarflow svp ?Je les marque d’une étoile mais cela ne fonctionne pas , par contre les segments c’est ok cela fonctionne.merci car c’est assez frustrant 😩

Bonjour, j’ai supprimé par erreur l’assistance athlète intelligence.merci de bien vouloir m’aider. 

Hundreds of thousands play ice hockey around the world and some percentage of them use Strava. I’m one of them. This should be added. Not having it available as a sport is, frankly, quite embarrassing. And given the attitude that I’ve seen in the official response, quite anit-customer friendly. Please reconsider as those of us who use Strava and play ice hockey, just want the ability to choose this as our sport. Instead of “Ice Skating”. Sheesh. 

Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui aplikasi DANA dan Android Service dan saya mengalami penolakan ajuan pengembalian danaBerikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 609.390Perangkat yang digunakan: Android Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan.Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya melaluiEmail: removedNo telepon : 085809234542 Hormat saya,Annisa

Hello,Since upgrading to Strava Premium, activities imported from Polar Flow no longer include heart rate data.Polar indicates that Strava has not authorized heart rate processing, but there is no health data consent option available in my account (neither app nor web).Could you please reset or re-enable heart rate / health data consent on my account?

Hi, sorry if this topic allready has been coverd, then please send me an link =)I made a new garmin coach program for an endurance cyckling event over 4 day. The event is in 18 weeks and i have 4 training days each week, how can i implemnet/ transfer this into my strava traning program?

My Fitness and Freshness graph is missing my exercise data from August to December 2025.  As a result, the graph shows a declining fitness score and no activities between August 9/25 and January 3/26.  As a result, the Fitness score dropped to “0”.  All of the exercise data is present elsewhere on Strava (e.g. My Activites, Dashboard, etc.).  I checked Help and it suggested that I go to My Profile on the website and to Restore Data.  I have down this a couple of times, but it does not correct the error.  How do I get the Fitness graph to reflect this data and to provide a more accurate Fitness score?

Hi all - I just ran the NYRR Midnight Run. I recorded it on my Strava to have as a backup.I was (am) also registered to run the NYRR Resolution Run 5K (virtual) between Jan 1 and Jan 24. This will be the first of my 9+1 accrual in 2026.When I woke up on Jan 2nd I received an email from NYRR congratulating me on running the Resolution Run 5K. Aside from that, because I started Strava on my watch at 12:59, NYRR marked the Resolution Run 5K in their system as 2025 and it’s not counting towards my 2026 accrual.NYRR tech support told me that the fix needs to start with Stava.  On the NYRR end, all I will need to do is re-run the Resolution Run 5K (or upload any of the runs I’ve done this past week..)Strava tech support is taking their sweet time figuring this out so I figured I’d ask here.Is it as simple as me deleting the activity on my Strava app??  Is there anything else I need to do in order to unplug this run from NYRR?  I know they may have

Hi all - I just ran the NYRR Midnight Run. I recorded it on my Strava to have as a backup.I was (am) also registered to run the NYRR Resolution Run 5K (virtual) between Jan 1 and Jan 24. This will be the first of my 9+1 accrual in 2026.When I woke up on Jan 2nd I received an email from NYRR congratulating me on running the Resolution Run 5K. Aside from that, because I started Strava on my watch at 12:59, NYRR marked the Resolution Run 5K in their system as 2025 and it’s not counting towards my 2026 accrual.NYRR tech support told me that the fix needs to start with Stava.  On the NYRR end, all I will need to do is re-run the Resolution Run 5K (or upload any of the runs I’ve done this past week..)Strava tech support is taking their sweet time figuring this out so I figured I’d ask here.Is it as simple as me deleting the activity on my Strava app??  Is there anything else I need to do in order to unplug this run from NYRR?  I know they may have

Hello!I see that there are many, many Strava apps available. I am looking for one that will provide an MS Excel output report for a set of approximately 300 segments (which I have listed), showing which ones I am the Local Legend (and how far back the #2 person is on the leaderboard), as well as the ones where I am not the Local Legend (and how close I am to the #1 person on the leaderboard). Does anyone know if such an app already exists? Is there an efficient method to checking the available apps to see if there is one with such functionality?Thank you,Dennis

Why is this missing again this January?

Normally, the followers who had enabled notifications for me were displayed at the top of the list. As of today, I no longer see them. Does anyone else have the same problem?

I synced my ride from Samsung Health to Strava, however the data is way off.  The mapped ride looks the same on both apps, there is a difference however of 4 miles between the apps, Strava being the lower, whilst Samsung being correct, the other stats were all wrong as well, such as average and max speed.Samsung health uses my Garmin speed and cadence sensors, which I also have in Garmin connect, however Garmin connect doesn’t sync anything to Strava despite being enable.Does Strava interpret the data differently?  I was at a bike park, so did a few laps in the same area before moving on.  I assumed it would just upload the same data, clearly this is not the case, so I’ve disable sync for now, but would like to understand why it’s so different and if it can be resolved.

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui aplikasi DANA dan Apple Service dan saya mengalami penolakan ajuan pengembalian danaBerikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 549.000,00Perangkat yang digunakan: Iphone Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan.Silakan hubungi saya jika dibutuhkan informasi tambahan. Terima kasih atas perhatian dan bantuannya melaluiEmail: removedNo telepon : removed Hormat saya,Intan Sira

My cycling club is aiming to reduce its environmental impact.One of the things we do is to publish a weekly top three of distance, ascent and longest ride from all the club’s members’ activities.  This encourages members to try to increase their distances ridden or ascent climbed.Please could you add a tag riders or hikers can use called ‘Not the Car’ or ‘Car Substitute’ or something similar so all Strava users can also easily log and analyse the times they have cycled or walked instead of using their car.  We think this will add to awareness of environmental impacts and what steps people have taken to reduce theirs.  It could also feed into challenges. Many thanks 

Last month I was able to manually update my FTP but I tried yesterday and today and am unable to update. Every time I try it pulls up the subscribe page. Are free accounts now no longer able to manually update FTP, or is there a different path to do now? I tried both on my phone in the App and on the Website.