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  • 1,678 Topics
  • 4,835 Replies
1678 Topics
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funriderHub Rookie
asked in General Chat
Route Building using Heatmap

Hi allI have a issue when I'm creating a trail running route. I have built various routes in the past, so not an entire newbie. I have been struggling lately with trail running routes. I use the global heat maps, I know the area, I know its been used often, but as soon as I start building, the "builder" simply refuses to use the heat map route, and uses other routes instead, taking me on an entire different route. Besides going manual, is there another way of "forcing" the builder to use the heat map?

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irongirlsandy
irongirlsandyHub Starter
posted in General Chat
Every Mile Matters. Let’s Talk About E-Bike Inclusion

Hi Strava Community,I recently went on my first ride with Nova, my new e-bike. It marked a meaningful step in my journey with dystonia, a neurological condition that’s reshaped how I move through the world. Cycling has always been part of my identity, and transitioning to an e-bike wasn’t giving up, it was choosing to keep going.But when I got home and checked my Strava stats, I noticed something that genuinely hurt: the miles weren’t counted. Not toward my annual mileage. Not toward my lifetime totals. Not toward the story I’ve been building with every ride.I understand the need to separate e-bike rides from segments and leaderboards. That distinction protects competitive integrity. But excluding e-bike miles from all ride statistics feels like erasure. For those of us riding with adaptive needs, whether due to disability, aging, injury, or simply a new way of moving, it’s not about competition. It’s about being seen. It’s about honoring the effort it takes to keep showing up.I know I

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jer456Hub Starter
asked in General Chat
Turn on Athlete Intelligence

How do I turn Athlete Intelligence back on?

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Jana_S
Superuser
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Bart MazurekHub Rookie
asked in General Chat
Bug- segment results sticking

For the last couple of weeks, while on a ride, upon finishing a segment the results of that segment will remain on screen long after the segment ends. They remain even if additional segments are attempted.i will take a picture next time this happens but its annoying.

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AungpyaesonetofuHub Rookie
posted in General Chat
refund

I am writing to request a refund for a recent charge on my account. I signed up for a free trial on July 10, 2025, but I did not intend to continue with a paid subscription.The recent charge of $52.35 was an automatic renewal that I was not aware of. While my account shows the transaction date as August 9, 2025, the money was actually deducted from my bank account on August 27, 2025.As I have not been using the paid features since the trial ended, I would like to request a full refund for this transaction.Thank you for your assistance.

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Lisa WolfeHub Rookie
asked in General Chat
Followers who aren't active on Strava

I seem to be getting a lot of new followers lately who don’t have any followers and don’t seem to be active on Strava. What is this about and is there any way for Strava to catch and limit this? Thanks!

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rareinatorHub Starter
asked in General Chat
Cant import strength training from apple health

So i have an issue, i recently got a new app to track my strength training workouts. Before i just used strava to log a workout. And then noted the weight on a piece of paper.This new app automatically exports all of the data to apple health, and it works great. The problem i have now is that strava dosent let me import it.Strava works just fine to import something like a run from apple watch, but when importing the strength training from this app it dosent even show up in the list, of available imports in Strava.  Is there anyway to make this work, without going through a third party app like Rungap, which also sees the strength training exercise.

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Jana_S
Superuser
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richardkiHub Rookie
asked in General Chat
Profile stats incorrect

When looking at my profile and the “My Stats” section it is only showing I have done total of 45 runs 0miles and this year 15 runs 0 miles.This is completely incorrect I know I have done 353 runs, for 1,187.6 MilesHow is it that these stats are now showing as total Garbage. Anyone else notcied this. 

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KelvinThamHub Rookie
asked in General Chat
Why Can’t I Share Some Runs with Transparent Map?

I’ve been noticing some inconsistencies with the transparent share feature on Strava, even when using GPS.I always record my runs using a Garmin watch, so all my activities have GPS data. But here’s what’s confusing:• Sometimes, the transparent share option shows my route with the shoe icon (looks really nice).• Other times, it only shows the route without the shoe icon, even though the run is recorded the same way.• All these activities have GPS data, and I don’t manually edit them. Why does this happen? Is it linked to the activity type, GPS details, or something else? How can I make sure the shoe icon option always appears when sharing transparently?

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Jana_S
Superuser
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brsieffHub Rookie
asked in General Chat
Support not responding to my refund request

Hello, it's been almost a month and Strava support hasn't responded to my refund request. How long does this take to even get a simple reply from support? 

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Cybirr
CybirrHub Rookie
posted in General Chat
Strava becoming Instagram?

This is someone paying subscriber fees to advertise a hotel.  I can’t see this ending well for users if our streams become filled with Instagram-like influencers and “curated athletes” pushing product. Strava of course needs revenue streams, and I accept the sponsored challenges as that mechanism.  But this? Strava needs to come down hard on it. A subscriber who is a hotel 

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Jana_S
Superuser
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Vanilla1234321Hub Starter
asked in General Chat
Rückerstattung

Gibt es eine Möglichkeit den Kauf zu rückerstaten weil ich habe blöder weise ein Jahresabo gekauft brauche aber das geld weil es mein Taschengeld  ist.

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Jan_Mantau
Superuser
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FrankfootyforestHub Starter
asked in General Chat
Logged out and new account made.

I went to record a run and Strava had logged me out and was making me fill in my name and birthday. When I had done that it gave me a new account. When I tried to log out and into my original account the email was now in use for the account I had just made without knowing. And I have no idea how to get it back. Please help 

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Jana_S
Superuser
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gabrieldumkeHub Rookie
asked in General Chat
Help to Ticket

Dear Strava,I am writing to express my concern regarding a recent charge to my account. I signed up for the 30-day free trial, but I was charged immediately.I am not a native English speaker, and I may have misunderstood the terms of the trial. However, I feel this is misleading.I would appreciate it if you could investigate this matter and provide a full refund.I open the ticket with the support but anyone response me.

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Tet06Hub Starter
asked in General Chat
feed wont stay on date

We all have the feed on the startpage. Only my feed wont stay on the date of publiced but it has a random order now. I see a rit from 5 days ago, 1 from yesterday, 1 from today and they all are ones if already seen. After like 10 uploaded rits from other i finally see 1 that was uploaded 5 minutes ago

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anchskier
Superuser
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MythHub Starter
asked in General Chat
Please Help!!

Guys, this has never happened before. Yesterday, on August 26, I went for a run using my Huawei Watch Fit 3. The running data appeared in Huawei Health, but it didn’t sync to Strava, even though it had always worked fine before. Huawei Health is already linked to Strava Huawei Health is up to date Strava is up to date What could be the problem? 

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BryanC
Superuser
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xlyvHub Rookie
asked in General Chat
Local Legend Count Not Updating Correctly

Hi Strava Community,I’ve noticed an issue with one of my segments where the Local Legend count doesn’t seem to update correctly. According to the app, the current Local Legend has 1 attempt in the last 90 days, but I have completed the segment 2 times within the same 90-day period.All of my activities are public and visible, and the segment data is correctly recorded. I’ve tried logging out, checking the web version, and even repeating the segment, but the Local Legend status hasn’t changed.Has anyone else experienced similar issues? Are there any known workarounds to fix or refresh Local Legend counts?Thanks in advance for any insights!

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Jan_Mantau
Superuser
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L1984UHub Starter
asked in General Chat
Ticks on messages

Hi. Can someone explain this for me. On some messages I send I get double red ticks and number. Others I get nothing. Others I get 1 tick. What does no ticks or 1 tick mean please? The person has been online since since message was sent. Have they deleted my message before reading it somehow? Thanks

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Jana_S
Superuser
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Nazar_AHub Rookie
asked in General Chat
turn back an activity

Hi everyone! help 🙏🏼 I have a problem. Yesterday I rode 225-230km on my bike but then at the end I got on the bus and after riding 5km I remembered that I hadn't turned off the recording. When I saved the recording, it said that I had to cut off the part I rode on the bus, I did so and after saving I had the first 74km of 225-230 left. Does anyone know how to turn it back on?

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Cheryl PHub Starter
posted in General Chat
now in Canada and usa

I signed up for the September 50K for the Canadian cancer society. I can't figure out how to find it.

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Jana_S
Superuser
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David slow'connellHub Starter
asked in General Chat
Editing time

I have Just completed a 5.06k run and set a new PB of 22:48, I tracked this on my garmin forerunner on a 5k route I run regularly so I know it is the correct distance. I have stopped my strava on my phone and the activity is down as 5.75k with a 5k time of 19:30. I have tried editing the 5k time but it will not save, usually I would just delete the activity in the gps is wrong but it is a 64 second PB so would just like to know if anybody knows a way I can make it right before deleting it?Kind regards.

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Jana_S
Superuser
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vcochraneHub Starter
posted in General Chat
Why isn't Ice Hockey going to be added as a sport?

Hundreds of thousands play ice hockey around the world and some percentage of them use Strava. I’m one of them. This should be added. Not having it available as a sport is, frankly, quite embarrassing. And given the attitude that I’ve seen in the official response, quite anit-customer friendly. Please reconsider as those of us who use Strava and play ice hockey, just want the ability to choose this as our sport. Instead of “Ice Skating”. Sheesh. 

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Jiggy ExcondeHub Starter
asked in General Chat
Refund for strava premium

I kindly request a refund for my subscription because it was auto-renewed without my permission. The amount of ₱1,680.00 is urgently needed for my school tuition, and I hope you can kindly reconsider my case.

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Jan_Mantau
Superuser
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Jiggy ExcondeHub Starter
posted in General Chat
refund for strava premium

I kindly request a refund for my subscription because it was auto-renewed without my permission. The amount of ₱1,680.00 is urgently needed for my school tuition, and I hope you can kindly reconsider my case.

111
Jan_Mantau
Superuser
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Jiggy ExcondeHub Starter
posted in General Chat
Refund

Dear Strava Support Team, I hope this message finds you well. My name is Jiggy Exconde, and I am reaching out regarding a recent automatic charge for a Strava Premium subscription linked to my account (email: jiggyexconde24@gmail.com). The payment was processed without my authorization, and while I understand that subscriptions may renew automatically, I kindly request your assistance in refunding this charge. The funds are urgently needed to cover my school tuition fees, which makes this situation very important to me. 1. As instructed, I am providing the required details to support my request.2. Purchase Method: The subscription was billed through Google Play (via GCash).3. Confirmation of Cancellation: I have successfully canceled my subscription to prevent any further charges. Additional Information:• Strava Account Name: Jiggy Exconde • Email associated with my Strava account: jiggyexconde24@gmail.com •Date of Payment: August 25, 2025 – 8:23 PMI would be very grateful for your ass

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Superuser

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