General Chat

Hi, I was going through my challenges and I misread “redeem” and accidentally left the ride 200k challenge for December. I can’t rejoin as the period is over and I have now lost my trophy for this. Is there any way to get this back? Cycling is my main sport and I’ve been trying so hard to keep up the ride 200k a month streak and now i’ve ruined it with my fat fingers and a phone. 

Dear Strava Support Team,I am writing to request a refund for the recent charge from the Strava app.I have not been using Strava for some time, and the charge was made because I forgot to cancel the subscription before it was automatically renewed. This was unintentional.I sincerely apologize for the inconvenience and kindly ask if you could consider issuing a refund for this payment.Thank you very much for your time and understanding. I look forward to your response.Best regards,Tanadon Buasang 

Hello my friends, I hope you can help me solve my problem in the application, which is related to my followers. Every now and then, the application automatically cancels my follow-ups, and I am always forced to re-follow my friends again. This has caused me great embarrassment with my friends and has caused me great disappointment. I hope to find a solution to this problem as soon as possible. Thank you.

 Hello dear community,unfortunately, after my walks, no step count is displayed in the activity feed, only the altitude. Is there somewhere I can set this? I record my walks and other activities with a Garmin Forerunner 265.Thank you for your help!

Dear Strava Support Team,I am writing to request a refund for the recent charge from the Strava app.I have not been using Strava for some time, and the charge was made because I forgot to cancel the subscription before it was automatically renewed. This was unintentional.I sincerely apologize for the inconvenience and kindly ask if you could consider issuing a refund for this payment.Thank you very much for your time and understanding. I look forward to your response.Best regards,Tanadon Buasang 

Do you love year end recaps?  I sure do, so I was excited to read the Strava Year in Sport Trend Report We surveyed 6990 active people from around the world, and combined that with 2023 activity data from Strava, to come up with insights about the trends shaping the world of exercise.     Here's a few of the highlights I found particularly interesting: running was the most uploaded sport type on Strava, followed by cycling and walking 76% of Strava Athletes with pets say their pet helps get them exercising when they otherwise wouldn't women in the United States are 70% more likely than men to say that la

I used to look forward to the year in review, but it seemed really pointless this year. Nothing about PRs or things about improving over last year. It said I had 4 KOMs which is nice but who cares about local legends? What about top 10s? I think that's a huge one when there could be several hundred people on a segment. I just was expecting a much better review.

On the leaderboard the “today” stat is missing. I love that stat so I can see how my friends did on that segment. Is it gone for good? 

Just got this notification, which should be disabled based on my settings. I’m paying for Strava, I don’t want spammy engagement hacking.   

Hi,  I don't have a subscription, but the goal has always counted my weekly miles until today. Every week the counter resets to 0 automatically.I changed nothing and my two activitied were uploaded from Zwift to Strava as always, but the distance counter is still 0.I contacted Strava, but they only sent a few links that might help (not).Tips?

Hi allI am aware what users can change units (metric/imperial) in Strava settings, however, this then applies to all activities.  Is it possible to select different units by sport. extra, I want to show metres for swimming and miles for cycling.   

Eu perdi o acesso com meu email e ao entrar novamente no aplicativo perdi a conta com meu acesso, entrei com outro email e agr estou sem acesso a outra conta com o plano pago e nenhum amigoMeu antigo email da conta que eu perdi o acesso eChicobolero2000@gmail.comGostaria que fizessem a alteração do email dessa conta para eu poder continuar usando a mesma conta e manter o pacote anual.

Payment page shows “iframe not configured” error in browser and app. Tried multiple browsers and PayPal.

I am experiencing an issue where my club’s recent activities stopped updating a few hours ago. Although members have been recording and submitting new activities.Anyone is experiencing this right now? Or is there currently an outage with Strava service?

Bonjour tout le monde, j’ai déjà posé cette question sur le centre d’aide Strava, mais je n’ai pas eu la réponse. Quelqu’un peut-il me dire pourquoi mon cumul de kilomètres de cette semaine n’est pas identique dans les statistiques de mes clubs par rapport à celui de mon profil,merci TRANSLATION: Hello everyone, I asked this question before on the Strava help center, but I didn't get the answer. Can anyone tell me why my cumulative kilometers for this week are not identical in my club statistics compared to those in my profile, thank you

How do I sync my workouts from ULTRAHUMAN app to Strava so I can see my HR data when i run

A Segment is exactly that, a segment of a route or journey, it has nothing to do with a rider name or bike type! Strava needs to sort the leaderboard arguments out in their App so that each different bike type doesn’t have to keep reinventing the wheel by re-entering segments that are we have been used to using for years and just because we change bike type for a ride we are punished and lose the segments! 

my progress are not updating since weeks. any bug or it' just my fault? many tks

It's pretty shitty that I spend my year gathering data with Strava....5 years now actually, I can cannot access some sort of data for "Year In Review". Not a good business model and I think it will show in users leaving the app long term. One of many cheap things Stands is doing. 😢

For a week or so now the map that is displayed when opening an activity defaults to the middle of Africa. Likely the equator  at Null Island rather than defaulting to the activity area /  showing the activity on the map. I’m a strava user of many years so am used to Strava’s quirks from time to time, but this seems to persist and I am not sure anyone else is having the same issue. It only seems to be an issue on desktop / website. I cant see anything awry in settings Etc and think s like OS maps and Google seem to default to my rough area as usual. But again this is an issue when viewing saved activities not when recording new ones, so usually it doesnt matter where I am, it defaults to the area of the activity. I.e. When I am at home in North West England and view an activity in France the map opens showing the part of France relating to the activity 

Someone created a route with komoot for the group to run.she sent te link to the route, but now i want to import it to my strava in order to display in on my wahoo

Hola, a alguien más le pasa que la distancia con la aplicación nativa no coincide con Strava. En mi caso el Samsung wacht7 me dice que he corrido 6 km y en Strava me sale 5.80 km. Algún detalle en la aplicación o algo que sepan 

Distance covered in 2025

Why dont we ever hear back on suggestions we’ve taken the effort to register? All we see it a small amount of upvotes, and never hear back again. The reason for the small amount of votes is because of the effort it requires to register on the community hub. If this was an easier process for the average Strava User (voting) we would see a surge in upvotes! Come on Strava, you can do better?