Skip to main content

General Chat

Share who you are and what keeps you motivated. Or, start a new discussion on a fun topic with your fellow community members.

  • 605 Topics
  • 1,961 Replies
605 Topics
E
ericsuwarnoHub Starter
asked in General Chat
Zepp sync to Strava didn’t include step count

Hi, I’m using Amazfit Active Edge for recording my workout activity and sync it via Zepp to Strava. The problem is that by each time of sync, the step count data is not being synced. Currently I solved it by uploading the exported data from Zepp, but is there something I can do, for it to be able to be synced on the go along with another statistics?

542
E
11 days ago
D
danf879Hub Rookie
asked in General Chat
New route builder is broken

It seems Strava has switched the route builder to a new version.  I believe they have been testing this for awhile, as I've seen it here and there, but it seems over the last few days they've moved over to using it when you click the Create New Route button on the My Routes page.There's some major problems when it comes to creating and editing waypoints, specifically around how it handles when you have an existing route but want to add a waypoint in the middle.  In the old system you could move your mouse along the line, and then click and drag the line to move it.  It'd intelligently add a waypoint in between existing ones.  But in the new system this rarely works properly.  I've seen some real strange things just playing with it, including invisible points in the middle of nowhere -- if you move the mouse along the elevation chart at the bottom, it'll float between these without actually following the line.   It's incredibly frustrating.  I hop

4116
D
1 month ago
T
tlemHub Rookie
posted in General Chat
The removal of URLs/links – questions I expect Strava to answer

I'm sorry but the "solution" that was posted in the other thread about this issue is not a solution. A solution would be something that brings our activities, posts, comments, etc to the exact same state they were before you removed the URLs.You didn't even answer the big open questions we have regarding what happened. I would like Strava to urgently answer the following questions:(1) Are you filtering URLs merely in the user interface and in the API – or have you actually modified the content stored in your database?(2) If it is the latter case, how are we going to recover our data? What kind of backups do you have? Are you going to restore all the URLs and other removed content from the backups once this "ongoing situation" is over? Can we at least download an intact version of our data for our own use?(3) Why there was zero communication about what is going to happen beforehand? It's clear now that you removed the URLs on purpose. The removal wouldn't have been okay even if you gave

31610
T
1 month ago
D
Daz1925Hub Rookie
posted in General Chat
Live Segments failing and CONSOLIDATED SEGMENT

Hi All,I have been a paying member to Strava for many years. Over this time I have used numerous Garmin devices to record and upload rides. So I can usually figure out issues with the help of forums and YouTube videos.The last few years I have been using “Live Segments” on a trail I've ridden for probably close to a decade. Initially I was having issues with the live segment ending prematurely so I created my own segment for a lap of the trail. This solved the issue but recently I noticed I was having the same issue once more, initially I put it down to bad GPS data on that ride as the tracking wasn't great. I few rides later it still hadn't improved.It was only by chance that I noticed my starred segment had been renamed with "CONSOLIDATED SEGMENT" at the start. I could no longer find it in the segment list even under hidden segments. A different segment had been starred and synced to my Garmin device which looked almost the same but fails to track with the trail. This looks like the

140
D
1 month ago
D
DTameHub Starter
asked in General Chat
Club stats not showing all activity

Hi, a couple of my runs are not showing in my club stats but are showing in my overall weekly stats for last week. I know which ones that aren’t showing and my settings on them are no different to before (as far as I can see) Visibility is not hidden from clubs. Any idea how I get it to sync back up? I have logged out of both app and website versions  

434
D
1 month ago
Lola
Community Manager
LolaCommunity Manager
posted in General Chat
[Announcement] Upcoming Forum Upgrade – New Experience Launching Soon! 🚀

Update: The timeline for read-only mode has been updated. You can learn more about this adjusted timeline here.   Hello Hub Members,  We’re excited to announce that on October 28th, we’ll be launching a new forum interface! Here’s what you need to know about the upcoming changes:  ---Important Dates Read-Only Mode: Starting now, the forum will be in read-only mode. You’ll still be able to browse content, but posting and interactions will be paused. Forum Unavailable: In late October, the forum will be temporarily unavailable as we complete the upgrades to our new experience. Date TBD (estimated October 24) and will be updated here. Re-Login Required: Once the new experience goes live, you’ll need to log in again, using your Strava credentials like usual, to access your account. Your account details will remain the same. What’s Staying the Same All Content Remains: All of your posts, threads, and activity will remain in place. Your User Details Stay Intact: Your accoun

90
Lola
Community Manager
1 month ago
S
Sock-monkey74Hub Starter
asked in General Chat
Tagged Runs

So my friend cannot currently take her phone on a run so she asked me to tag her when we run together.  When uploaded her run starts are always slightly different, it’s not much but I just don’t understand why?And it is slightly annoying that Strava records her as running slightly further and slightly faster when she’s tagged on my run!Any thoughts?

431
S
1 month ago
P
PrejerebaHub Starter
asked in General Chat
Help me With tickets

Hi,I need a refund please. I'm from Brazil, and there is none Strava support here. They dont respond my tickets, emails. On app, web, nothing.They made a mistake, I made an 30 free days trial. And forgot to cancel my signature. No problem. The issue is that they made an 1 year signature. If they charge 1 month. Ok. But not 1 year signature.This is wrong, need help.Tickets:#3059138#3057930

41
P
1 month ago
M
mbraniganHub Starter
asked in General Chat
Suppprt Ticket not addressed

Can someone please respond to my support ticket. 

101
M
1 month ago
hereandthere
hereandthereHub Rookie
posted in General Chat
My gripes with Strava Maps

Let me start by saying thank you for Strava Maps and all features which comes with it. I want to list down a few issues I always face with this feature:1. When I try to access "my saved routes" on my phone, it is a multi-step process i.e. go to my profile (you)  -> Then on my icon (on top right) -> Click on "Routes" -> Click on the route I saved. When I am on a new trail (very often there's weak cell phone connection) and to load these four different pages is extremely frustrating. -- Surely there can be an easier way to access this feature.2. Please please save the preference in Map Settings i.e. whether or not I want to see gloabal heatmap / My Heatmap / Point of Interest.3. When Map is accessed via phone app, it shows random routes suggestion by default, again please save preference, so I don't have to do this multi-step process or opening a map then selecting maps only - every time.  - All the above 3 points are especially frustrating when you are in a new trail

70
hereandthere
1 month ago
Scout
Community Manager
ScoutCommunity Manager
posted in General Chat
Welcome to the Community - October 2024 Edition

October is here! The season of spring has arrived in parts of the Southern Hemisphere and autumn in parts of the Northern Hemisphere.  For those who are new to the Community Hub - Welcome, thank you for stopping by! This space is for all our users to share ideas, discuss features and learn from each other. You can check out this post for a quick guide on getting started. To those of you who have joined over the past 2+ years, thank you for all your contributions to the Hub; it is greatly appreciated.  If you're into watching sports, there's a lot to keep up with this month. October marks the time of the year in which 4 major North American professional sports leagues have scheduled games throughout the month. Wondering which sports leagues? The four are: The National Basketball Association (NBA), The National Hockey League (NHL), National Football League (NFL) and Major League Baseball (MLB).  If you’re into challenges, Strava has a number of challenges you can join this

550
Scout
Community Manager
1 month ago
T
twowraHub Rookie
asked in General Chat
How do I transfer the ownership of a club

We got a club for our local traininggroup. The creator of the strava club has moved and we could like to transfer the "ownership" of the strava club to an active member. How we do that with the risk of deleting the club? Thanks for your help.

374
T
1 month ago
G
ganginwoodHub Starter
asked in General Chat
Download map from Strava onto Phone

I'd like to download a large area onto my phone with my heatmaps so I can access this from the trail when I have no service.  I can do this on Trailforks but it does not show my "private" routes. Is there a way to download the  Strava map locally to my phone and still have access to trails/routes that I recorded when I open the app and not "in service"?  Again, the trails that I want to access on the map would be private not public.Thanks in advance 

70
G
1 month ago
S
Simon_KHub Starter
asked in General Chat
For German Speaking Members :Besseres Bike-Fitting für alle – Mach mit bei unserer kurzen Umfrage!

Hallo zusammen,wir sind drei Studenten aus Leipzig mit einem sportwissenschaftlichen Hintergrund und arbeiten an einer innovativen Online Bike Fitting Lösung. Unsere Mission: vielen Menschen, insbesondere Rennradfahrern, zu einem perfekten Bike-Fit zu verhelfen, um Schmerzen und Schäden zu vermeiden.Hilf uns, den Fahrradmarkt besser zu verstehen und nimm an unserer kurzen Umfrage teil. Deine Erfahrungen sind wertvoll für uns!Vielen Dank für deine Unterstützung!https://forms.gle/Lhnr51sjvRypHTQ28 

01
S
1 month ago
T
TovalHub Starter
asked in General Chat
Missing words in description of activity

From every sentence where I used an emoticon, it disappeared. And the word before the emoticon disappeared as well. Does anyone have the same problem? It never happened to me.Aldo some other activities from my friends have the same problem.

74
T
1 month ago
D
DarrenRHub Starter
asked in General Chat
How can i get a trial for premium

Hi, I was a premium member a few years back but after covid i didnt rejoin. Is there a way to try for a month the premium version before i part with £55?

191
D
1 month ago
E
Egle1Hub Rookie
asked in General Chat
Payment

Please help me!I was using my free trial and after not using app I deleted my account but Strava still charged me 49,99 euro.!please help me back my money, because I can even use this app

11
E
1 month ago
Scout
Community Manager
ScoutCommunity Manager
posted in General Chat
Changes to Strava Group Challenges

Hello Community Members,  We want to update you on an upcoming change to the Group Challenge feature. Currently, Group Challenges can be created by subscribers and athletes with a free trial subscription. All other athletes will get three free challenges to create or join a group challenge. Once a free challenge has been used, it can not be reclaimed by deleting or leaving the challenge. You can find out more about Group Challenges here.  What you need to know: Starting in August 2024, only Strava subscribers or users with a free trial will be able to create and/or join a group challenge.What if a challenge was created before the change? Existing challenges and challenges created before the update will remain active until their finish date. If a user joins a challenge before this update, they will still be able to participate, and the challenge will continue until the end date.If you have any additional questions or feedback regarding this update, please let us know. We kindl

636
Scout
Community Manager
1 month ago
J
jerker74Hub Rookie
asked in General Chat
New UI when import from Garmin

Has someone else experienced a new UI when importing an exercise from Garmin devices, via Garmin connect? Or when I want to edit an exercise?To me it's a total mess now. I can't find the info I want to change. And the keyboard doesn't appear as it used to when I want to edit the text. I have to click around and pretend to edit other fields to get the keyboard visible. It feels like I have to click ten times more now than before.Please revert!

474
J
1 month ago
S
SiluuHub Rookie
asked in General Chat
Refund ticket no response

Hello. I've submitted a ticket yesterday about refunding my subscription. When will I recieve a response? It says solved but no one has reached out to me about the next steps so it's basically not solved. Here are my ticket numebrs: Strava ticket #3054102 Refund Strava Student SubscriptionStrava ticket #3054103 Refund Student Subscription

273
S
1 month ago
H
hannankanjiHub Starter
posted in General Chat
Pixel Watch 2 finish and pause activity buttons are too close

I record my activities through the Strava App on my Pixel Watch 2 directly.I have recently started pausing my activity during breaks and twice in the last 2 weeks I ended up accidentally pressing the "finish" button instead of "resume" after pausing because they are too close to each other. I think at the very least, a confirmation before finishing the activity feels like a better experience. Or make the resume button more significant than the big finish button would also be helpful in avoiding such accidental button presses.Moreover, the resume button also looks like a text rather than an actual button. 

61
H
1 month ago
P
PwesterveltHub Starter
asked in General Chat
Unable to change swim yardage in Strava uploaded from Garmin Connect

I can’t figure out how to change the swim yardage in Strava that has been auto uploaded from Garmin Connect.  My Garmin watch does not records kick sets and sometimes I just push the wrong buttons or hit the lane lines which can push buttons, so I want to be able to correct what Garmin has uploaded to my Strava account.

113
P
1 month ago
M
Martijn_BossHub Rookie
asked in General Chat
Android app created routes not showing

Since a couple of weeks the routes I created do not show up in the android app anymore. When I navigate to Maps, routes, saved routes I constantly get the error message: Strava server does not respond, try again later. Since I see no other reports on this in this community, could it be that I have a "special route" or too many saved routes? 

25
M
1 month ago
Sean_Haywood
Sean_HaywoodHub Rookie
posted in General Chat
What's in the Pipeline

It would be useful knowing what ideas have actually been approved and are in the development pipeline. At present it seems ideas are given but nothing thereafter.. 

97
Sean_Haywood
1 month ago
J
Jboz24Hub Rookie
posted in General Chat
New Route Planning Changes

Over the past few days, Strava appears to have rolled out some new changes and, personally, don't feel these are for the better.  A couple of "quality of life" changes appear to be reverted:1) Heatmapping - prior to this update, there are two aspects of this that were better than the current version.  First, cookies seemed to "save" your preferences.  Each time I create a route, it now seems that I have to go into the heatmap drop down, unselect global, and reselect My Heatmap.  Yes, takes 2 seconds but this is different from how it was prior.  The other problem is the intrusiveness of the heatmapping button which now overlays the map.  This, along with the segment button, was a far better UX design as real estate on the map is limited (see next comment).  Any time you are mapping routes to the northern and western sides of the map, these buttons frequently get in the way.2) Show Elevation- Enabling this now takes up half the screen.  With t

20
J
1 month ago

Badge winners

  • Topic Starter
    Toomeyhas earned the badge Topic Starter
  • Topic Starter
    Ed.Souzahas earned the badge Topic Starter
  • Reply Authored
    mel_shas earned the badge Reply Authored
  • Topic Starter
    Johan6504has earned the badge Topic Starter
  • Reply Authored
    mangochutneyhas earned the badge Reply Authored
Show all badges
Terms & ConditionsCookie settings