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564 Topics
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564 Topics

AttikahhHub Starter

asked in General Chat

Support not responding to refund ticket

Hello, i've written emails to the strava support team and ive created multiple tickets to apply for a refund but many days passed and i still have no response from them.(I always checked my email and my junk email folder and still nothing.I only got an automatic bot response.)

1 month ago

ArginflHub Rookie

asked in General Chat

I already sent multiple tickets for my refund

Hello, I’ve reached out to the Strava support team multiple times and submitted several tickets regarding a refund request. Unfortunately, it’s been quite a few days, and I haven’t received any response apart from an automatic bot reply. I’ve also checked my junk folder regularly, but still no updates. I’m really hoping for a prompt resolution to this issue. Your help would be much appreciated. Can someone escalate this one quickly?

1 month ago

joe121212Hub Starter

asked in General Chat

Locked out over 24 hours

I was trying to signin after being off Strava for a while and could not remember the password. I finally found it and changed the password but it still doesnt let me in. Its been over 24hours. I emailed support and cant get a response. Not sure what to do at this point. 

1 month ago

DeeMHub Starter

asked in General Chat

activities

Hi, I have an old friend that i have a concern about. Her activity numbers on the desktop home page have remained unchanged for an extended time. Her setting is private. Does this necessarily mean she no longer using strava? thanks for any help? DeeM

1 month ago

DbosscommHub Starter

asked in General Chat

How to flag activities if someone block me

hello, i notice in one segment that been using motorbike to get the KOMs, but the athletes block me and set as private account so i can't flag his activities and only his mutual can see it. Any idea how to flag those activities? He's been cheating for many times.

1 month ago

MadapostleHub Starter

asked in General Chat

New rider

Hey everyone. My name is Tracy and I'm new here as a writer. I've been using Strava for a long time to track my walks and hikes. Now I have a bike. Wanting some input on power meters to get a better calorie burn reading from Strava. Don't want to break the bank. Something that will give me a better reading on my power. Thanks in advance

1 month ago

Derek11Hub Starter

asked in General Chat

Timing understated. Suggests I average 50mph on bike. Reality nearet 10mph. Any suggestions

Migrated Content

1 month ago

BrianKelnerHub Starter

posted in General Chat

Moving to Wilmington, NC

I am looking for recomendations for rides to take in the Wilmington, NC area. I will be living near the Landfall area.Thanks 

1 month ago

ZoominHub Rookie

asked in General Chat

Charged for a year subscription and need refund HELP

Hi, I tried Starve premium to find routes in my new city, but I came down with a stomach ulcer and internal bleeding. While I was in and out of the hospital, I forgot to cancel the subscription and was charged with an entire year subscription without any notice. (This feels extremely predatory). I am a student and cannot afford this on top of medical bills and rent & groceries. I cancelled and need to get a refund -- please help! 

1 month ago

joshbantzHub Starter

asked in General Chat

Subscription purchase not active

Hello - My ticket number is #3034516.  I have not heard back from support and am looking for some help.  I purchased a subscription (and have had my credit card charged), but it is not showing up on my main strava account.  I think it has something to do with using apple pay and the e-mail on my apple pay is an old strava account.  Any help would be great!

1 month ago

Liana24Hub Starter

asked in General Chat

Return subscription value

Today 11.09.2024 the amount corresponding to one year's subscription was withdrawn from my credit card.I would like to cancel the subscription that has been extended and have the amount paid back.what should i do for this?

1 month ago

DrummergirlHub Starter

posted in General Chat

Terrible Customer Support

Three weeks to regain access to my account and Strava charged my single account for two annual subscriptions. Only got the charges reversed through my bank and Strava support was beyond useless in the matter. Terrible. 

1 month ago

AsseukiHub Starter

asked in General Chat

Refund subscription

How much Time Strava does respond to a subscription refund because if they dont refund within 14 days i cant get m'y money back anymore.I also made refund requests without any answer.What's the solution to this ?

1 month ago

lillystoeHub Starter

asked in General Chat

How long does it take for strava support to recover a deleted activity?

Hello:)) A few days ago I accidentally deleted a hike that was very important to me. Because there is no way to recovered deleted activities on strava yourself yet, I contacted the support team (ticket #3031177) but haven’t gotten a response yet. Does anybody know how long the process usually takes? Thank you!!

1 month ago

eamoroscHub Rookie

asked in General Chat

Is it possible to log a diving activity? (From my garmin or manual activity)

Migrated Content

1 month ago

HarryHHub Starter

asked in General Chat

In App time wrong but online correct

I ran a 5k in 23 mins 12 seconds with my Garmin watch recording. It uploaded to Strava and all seemed fine. Then, the App changed the time to 38 mins 39 seconds but the website version remained at 23 mins 12. Not sure why this has happened. Any ideas on how to fix this for future runs?

2 months ago

CapricapersHub Rookie

asked in General Chat

E-bike user continually posting as ‘normal ride’ - this is driving me crazy. 🥲

Hello everyone. I hope you can help me. I don’t race my bike outside but I rely on segments for interval training and my own performance monitoring. Basically, I take Strava segments very seriously. I give kudos to those athletes who legitimately take QOMs from me, especially if they are solo female riders like me. However, for more than two years, one particular female e-bike rider continues to use her e-MTB as a ‘normal bike’ on Strava. I have flagged her rides continually and even sent her polite emails explaining, with YouTube links, how to mark her rides as e-bike. She has not done this and she has unflagged all her rides. I have sent emails to Strava support but not received any response or any action. She continues to ride her e-bike and take QOMs from genuine riders like myself. I have a whole folder of her rides and of pictures of her on her e-MTB. Aside from being extremely annoying, I am at the end of my tether. Can I flag this rider/Strava user? How can I get

2 months ago

k2krillHub Starter

asked in General Chat

Motorcycles and Ebikes

I'm catching flack from Motorcyclists when I ask them to (please) not use the E-bike Category to record their rides. When I look at segments and totals for my ride they are blown out by motorcyclists results. How are we supposed to compare like categories when users are in the wrong category. As an Enduro Race Timer by trade, I fully understand the difference between all of the different users, categories and the abilities of each. The general response to my requests has been that Ebikes ARE Motorcycles. I can't even begin to explain all of the reasons Ebikes do not equal a Moto.  All I'm asking is that the Moto riders out there find and use an appropriate app for recording Moto Sports. Sure, STRAVA, add it in PLEASE! EMTB'ers just want an equal playing field.  

2 months ago

ScoutCommunity Manager

posted in General Chat

Hello September & Welcome to the Community Hub!

Happy September & welcome to the Community Hub! For those of you that are new here, we’d love to extend a warm welcome to you. If you have an idea, check out our Community Guide to Ideas. Want to join discussions or ask questions, check out the New to Community: Ready, Get Set, Go! post. And to those of you who have joined over the last two years, thanks for helping grow our community! We appreciate you! Here in the Northern Hemisphere, September marks the last days of summer and the first days of fall. The September Equinox will be on September 22 this year marking the start of shorter days and cooler weather.  With less daylight some folks transition to indoor activities such as crossfit, yoga, treadmill, rock climbing and more. In case you didn't know it, you can record these and many other types of indoor activities using Strava! Take a look at this post to learn more: Recording indoor activities Let us know if you have any questions about the community and thanks for

2 months ago

paulmaxHub Starter

asked in General Chat

August Half Marathon challenge ending early?

Hi folks. First post but I was wondering if anyone knows why the August Half Marathon challenge is finishing tomorrow 30th rather than Saturday? I’ve not see that before. Possible an error? Thanks, Paul

2 months ago

supermishaHub Starter

asked in General Chat

no photo access after upgrading to ios17

I can no longer upload photos after upgrading to iOS 17. The settings for photo library access are set to private with no other options to change to. Help please. 

2 months ago

MadfoxHub Starter

asked in General Chat

refund yearly renewal

Hello, I've just found out I didn't cancel my subscription and apparently it was written off less then two weeks ago and I just noticed yesterday.. can I please cancel and refund the subscription since I wont need it coming time and its a big chunk out of the budget? 

2 months ago

kittymobile29Hub Starter

posted in General Chat

Hi everyone!

2 months ago

annadinablHub Starter

asked in General Chat

Statistics setup

Help needed! Who knows how I can change how the stats show on the „You“ section for my rides? I want it to show kilometres/distance on the vertical axe and weekdays/months etc on the horizontal axe. 

2 months ago

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