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Answered

Request refund for accidental subscription charge

  • January 15, 2026
  • 1 reply
  • 23 views

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Please refund my subscriptions on strava thatb i accidentally purchased 

Best answer by Jan_Mantau

Hi ​@Tantan , 

all account and subscription inquiries will need to be handled by the Support team. The Community Hub is for general questions and information while the Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with the online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process

1 reply

Jan_Mantau
Superuser
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  • Superuser
  • Answer
  • January 15, 2026

Hi ​@Tantan , 

all account and subscription inquiries will need to be handled by the Support team. The Community Hub is for general questions and information while the Support team will handle questions that require account access.

If you have not done so already, please submit a support ticket. If you have trouble with the online form, you can send an email to support@strava.zendesk.com.

Please click here for more information about the Support Process