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Devices and Connections

Tracking your progress and reaching your goals, one activity at a time. Whether it's troubleshooting an existing device or looking into purchasing something new, find the insight you need from athletes just like you.

  • 1,017 Topics
  • 4,143 Replies
1017 Topics
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VojtikHub Starter
asked in Devices and Connections
Xiaomi

Will it ever be possible to connect Xiaomi watches to Strava?

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NeilGHub Starter
asked in Devices and Connections
Runna import previous runs inti Strava

Hi.But of a noob so bear with me.I’ve had a Runna Premium plan for a moth or following a training plan and have just linked it to my Strava account. Is there anyway I can have Strava import some of these older runs - I want the kudos!

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Colleen TeahanHub Starter
posted in Devices and Connections
fitcloud pro

I have a G62 FitCloud pro how can I sync it to strava 

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STLHub Rookie
asked in Devices and Connections
Apple Watch didn't record Swim distance or save time

Did an indoor pool swim yesterday. Chose the Indoor Swim mode in the Strava app on my Apple Watch and swam ½ a mile. The watch showed the time passing, but never any distance. When the activity was uploaded to Strava, it only uploaded heart rate, no distance, no time. What did I do wrong?

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LaxelHub Rookie
asked in Devices and Connections
Samsung Galaxy 8 watch not fixing the GPS

Hi - my recently bought Samsung Galaxy Watch 8 has issues finding the GPS when I open it pre-run.I've tried resetting the watch completely, giving all permissions to the Strava app, rebooting, clearing the cache, force stop etc, but go through periods of 'error preparing exercise, please try again' on the GPS fix screen when trying to start a run.Sometimes it does work, then other times not despite locations not varying. Not sure if this is a hardware issue but checking to see if others have the same issue...

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eros.pagottoHub Starter
asked in Devices and Connections
Run not uploaded to strava - Garmin upload issue

Yesterday I went for a run, 10k.Usually when a save the activity on my Garmin Forerunner 255 in less than a minute I’ll be able to see it on Strava.Yesterday the activity was normally visibile in Garmin Connect, but isn’t uploaded to Strava yet

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BryanC
Superuser
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QueafoHub Rookie
asked in Devices and Connections
Audio Notifications not working

Hello,A while ago my audio notifications stopped working and i don't know why. I've already tried to adjust the following settings:- apps authorization;- uninstalled the app and restarted the phone - reinstall the app- tried and connect with my headphones - adjusted the text to speech settings and the language I have a nothing 3a. I hope that there is a solution other than having to do a factory reset.

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ApexMTBHub Rookie
asked in Devices and Connections
Fitbit Mountain Bike Activity won't Sync

When recording an activity on my Google Pixel Watch 3 like a walk, my activities sync just fine.  If I record a “Mountain Bike Ride”, then it will not sync.  I have to manually download and upload the file.  Is there a reason that an MTB Ride won’t sync, but a “Bike Ride” or a “Walk” will?  My understanding was that if it has GPS data with it then it should sync.

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WanoopHub Rookie
posted in Devices and Connections
Distance discrepancies with Samsung Galaxy Watch Ultra after One UI Watch 8 update

Hi everyone,I’ve been running with my Samsung Galaxy Watch Ultra for years with 474 runs so far and I’ve always seen Strava show a distance very close to, or slightly longer than, what Samsung Health records.Examples before the One UI Watch 8 update:July 21: Samsung 8.03 km → Strava 8.08 km July 27: Samsung 8.00 km → Strava 8.03 km July 31: Samsung 5.01 km → Strava 5.04 kmAfter the One UI Watch 8 update:Aug 8: Samsung 7.01 km → Strava 6.82 km Aug 12: Samsung 7.03 km → Strava 6.89 km Aug 15: Samsung 7.11 km → Strava 6.91 kmThis is a consistent drop per run compared to Samsung Health, which never happened before the update.Has anyone else noticed this issue since the One UI Watch 8 update? Is the issue on Strava or Samsung side ?Thanks!

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CreitmonHub Rookie
asked in Devices and Connections
issue with importong from Apple workout.

Having an issue with importing apple workout from health, Strava is crashing(Strava was reinstaled many times). Issue started after upgrading to IOS 26 beta 2, on beta 1 was with no problems. Also noticed that issue is occuring with activities having any map like running.

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Hax84Hub Starter
asked in Devices and Connections
Da Fit and Strava sync

Dear Team,  I have a smart watch KT71 and app Da Fit synced quite well. However, for our corporate competition, I will need to have activity log on my Strava Account.  I already connected Da Fit app with Strava but activity log does not appear on Strava.  I also tried another approach to disconnect smart watch from Da Fit and on Strava Sensors tried to add the device but it does not even appear on sensors section even though bluetooth is on.  Any ideas? Thanks

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clees2223Hub Starter
asked in Devices and Connections
[Resolved] Some Zwift runs upload with 0 time and 0 distance

Hi @For a year now I have the following problem:When I run on Zwift, the data on Strava is displayed incompletely. the training is automatically synchronized. Strava also recognizes it as a Zwift race. The kilometers are also displayed, as is the route on the virtual map. It also recognizes the virtual segments. All other data is missing! This problem occurs in 9 out of 10 uploads and only on Strava. It is displayed correctly on Wahoo and everywhere else. According to Strava support, it is a known error that has been fixed for a year. Does anyone know the problem?

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gradyjenkinzHub Rookie
asked in Devices and Connections
Strava premium applied to different account on iOS

Hey all, I’ve been paying for a subscription since early August through Apple subscriptions, but the issue is that this isn’t reflected on my account in the app. It still tells me to upgrade, and my support ticket has gone unanswered for two weeks.. After doing some investigation, it looks like the subscription was applied to an old account of mine that was created through the Apple sign in option. The account I use now was created through the FB sign in option.Is there any way this can be remedied?

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Matthew117Hub Starter
asked in Devices and Connections
Apple watch doesn't import running cadence to strava

It uploads Pace, Heart Rate, Power & Elevation. How can I add others like Cadence?

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Jana_S
Superuser
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CAHMomileHub Rookie
asked in Devices and Connections
Data Syncing from SAMSUNG HEALTH is

I don't understand why when the data is coming from SAMSUNG HEALTH (main health app that I use) the big chunk of data is missing. I attached the photo from my samsung health because the distance is far off from the Samsung Health.  I also tried editing it on website but I cannot find the "CORRECT DISTANCE". 🙄😒

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freejoleroHub Starter
asked in Devices and Connections
Import issue

I have tried several times to import my Ride workout with no success. i see it on my Health Fitness app, i never see it on Strava app. I have logged out, logged on and tried to Import, no success!I have removed my App from my iPhone and reinstalled, went through the steps to click on Import when i see it and still nothing.  I have tried to create a Support ticket here but looks like they dont allow that?

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Jana_S
Superuser
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JoulssyHub Rookie
asked in Devices and Connections
Max Heart Rate Changed Automatically

I just noticed that my max heart rate was automatically changed in the app (not by me), and it caused some weird data issues: All my past activities have been updated with new heart rate zones, which are now incorrect based on this new HR max. However, the effort data (Relative Effort, etc.) remained unchanged for those older activities, so they don’t match the new HR zones anymore. For my latest activity (after the HR max change), both the HR zones and the effort score are wrong, since they were calculated using the incorrect HR max. I’ve already updated my max heart rate to the correct value manually, and even tried recalculating performance data, but nothing changed — the past activities still show the wrong HR zones, and the effort score on my latest activity is still off.Can you help me revert this change or reprocess my activities using my correct HR max value? I'd really like my data to reflect the original, accurate information.Thanks a lot in advance for your help.

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Anonymous
asked in Devices and Connections
How to Opt Out / Cancel participation in Community Hub?

Greetings,I use Strava as a personal training tool.  I judge myself against myself.How do I opt out of Strava Community Hub?Thanks,Bill

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Marya
Community Manager
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vlauterHub Starter
asked in Devices and Connections
Activities saved on Apple Watch Ultra not syncing to Strava app

Like many users here, my runs recorded on my Watch aren’t synching, even after going to the watch app, selecting Unsynched Activities, and hitting Synch. Please don’t erase my runs.

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swamiHub Starter
asked in Devices and Connections
unable to post a pelaton run

Please see screenshot below.  I am unable to share a run recorded on Strava but not one synched with Strava from Peloton. I used to be able to do this. Not anymore.   2nd screenshot below is a peloton run   

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Jana_S
Superuser
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charlie_gaspar123Hub Rookie
asked in Devices and Connections
Unable to change email address

I was recently logged out of my account but the email address that i used to sign up has since been disabled (by the institution that provided the email) and i can no longer log back in (on my phone). On my laptop im still logged in but cannot change the email as any confirmation required is sent to the address which has been disabled. Contacted strava support but not sure how long it will take to get a response. Does anyone know how to change email addresses without requiring access to the original email 

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Lola
Community Manager
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JilaneaHub Rookie
asked in Devices and Connections
error 403 with EConnected

I disconnected my syncing between Strava and EConnected and now i cannot sync again due to the error 403 saying « limit of connected athletes exceedeed ». I tried to contact Strava but told me they can’t help me and send me there so I hope you could find a solution ! Thank you

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Jan_Mantau
Superuser
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BRSmithHub Rookie
asked in Devices and Connections
Not displayed on segment leaderboard

I created a segment (using the website) for a friend but his efforts are not shown on the leaderboard.The friend added me to his run so I could create the segment (I did not run it)I deleted the run from my activities after creating the segmentHis activities show that he has run the segment (and should have the CR)He does not appear in the leaderboard for the segmentHis activities appear in Home and Club feedsSegment: Miguel's Loopy Loco Loop | Strava Run Segment in Vacaville, CaliforniaStrava user: Miguel Leyva | Strava Runner ProfileSample Activity: Afternoon Trail Run | Run | StravaAny thoughts or ideas why he does not show on the leaderboard? Thank you!

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ElliekimberHub Rookie
asked in Devices and Connections
Apple watch not syncing with Strava app - tried everythjng!

My Apple Watch Strava activities have stopped syncing - when I try to sync I get the same error each time: ‘to sync your activity, make sure your Apple Watch is connected to the network’. I’ve checked and the watch says connected to Bluetooth and WiFi. I’ve logged out of the mobile app. I’ve closed both apps (phone and watch) several times. Nothing seems to fix it. Please can someone help? 

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steeljava
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SwedenJonHub Rookie
asked in Devices and Connections
Long standing Strava segments issue with Garmin

Hi all, I’ve been on Strava using first a Garmin 530 and now a 1040 for 3 years and 4 months. Nearly 50,000km.I am not sure how it’s supposed to work, but I’ve always had major issues with segments on the Garmin. The issues include:Starred segments don’t always show up on the Garmin. This evening for example, I starred two segments - one showed up, the other didn’t. Segments don’t pop up at all if I’m following a route. I see them on the map, marked in green, but they don’t appear as a live segment unless I stop the route guidance. No segments appear if I search for segments nearby.  No segments automatically appear whilst I’m out (I’m not sure if they should do this).I don’t think it’s device related, as it’s always been the same on the 530 and now the 1040. Could there be something corrupted in the link between Strava and Garmin? I have tried un-synching and re-synching the accounts before, but to no avail. Any help or guidance would be much appreciated. Jonathan

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Jan_Mantau
Superuser

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