Unanswered questions

It looks like a huge percentage of posts over the past few weeks and months on here are about Strava’s utter silence regarding the Connected Athlete / Rate Limit increases that are going unresolved, and the non-response from developers@strava.com . Perhaps it could be helpful if everyone in this same boat (I’ve been waiting 7 weeks, with no response) to all post here, and we can coordinate a list of all Client IDs and what they’re wanting (Athlete Limit increase, Daily Rate Limit Increase, etc), and provide that to Strava to streamline for their developers (best case), or take it somewhere more visible online to draw attention to this situation (worst case, if things are still up in the air for a while). It’s not the waiting that’s necessarily the issue (although we all want to be able to move forward with our applications) - it’s the complete silence, and not knowing whether it’ll be another week or 6 months before we can expect a response. Right now, this forum is just a flood of peo

Pardon the newbie Q but I’ve applied formally online various times requesting access to the developer API for more than 1 user (increase athlete limits), furnished all the info requested, but haven’t received any follow up confirmation and approval. Is there someone on these forums who can offer guidance and assistance so that I can expedite the process please? Appreciate the help. Br, P

Quando termino uma atividade, entra em modo da sincronização e nunca volta ao normal . Preciso desinstalar e instalar toda vez e não resolve . E tenho plano pago. Meu aparelho POCO X7 PRO. Não sei mais o que fazer . Podem me ajudar ? Perco todas atividades pois não salva 

Hi Strava Team and Community,I would like to propose adding the Local Legend (LCL) feature to the eMTB and e-Bike categories, but strictly as a completely separate classification.Currently, e-bike activities already have their own isolated leaderboards for segments (KOM/QOM). It would be fair and highly motivating for the growing eMTB community to also have access to the Local Legend achievement, competing exclusively against other e-bike riders.This would keep the traditional bicycle leaderboards completely untouched while giving e-bike users a great incentive based on consistency and frequency.Please upvote if you would like to see this feature implemented!Hola, equipo de Strava y comunidad:Me gustaría proponer que se incluya la función de Local Legend (Leyenda Local) en las categorías de eMTB y e-Bike, pero de forma estrictamente separada a las bicicletas tradicionales.Actualmente, las actividades en bicicleta eléctrica ya tienen sus propias clasificaciones aisladas para los segment

I accidentally subscribed to STRAVA in April and cancelled it immediately. I tried to dispute the charge on Apple, and it said my refund was accepted, but I still have not been refunded. Then, I realized I was charged on another one of my credit cards as well for Strava subscription. I thought perhaps somehow an account was made using both of my emails, hence the duplicate charge. But, when I tried to see if I can log into my other account, I wasn’t able to. This who situation is so frustrating, I’ve been charged for something I don’t even use nor will I be using in the future. The whole process of contacting a customer service and getting to solve the issue is also very pathetic, because I just get directed from one webpage to the next, with no solution. I would like to find out who I can contact regarding this and get my refunds. 

Hi everyone, I'm unable to see my cadence data during my runs. It was working fine till March 29th 2026.I don't know what happened but all of a sudden it stopped, where as my friend is still able to see his cadence in form of steps. I use an android phone.I asked strava AI support and they said that cadence doesn't show for runs and walks, how was it showing up till March then??I would be grateful if anyone could help me out with thisOh and by the way I started using strava in July 2025.

Why is igpsport blocked on the “Syncing through Device Software” page

Hi Strava team,Checking in on a production review submission for my iOS app ProPace. Client ID: 203883 Initial submission: 25 March 2026 Resubmission with all 12 requested screenshots: 6 April 2026 Follow-up email to developers@strava.com: 28 April 2026 Total elapsed: 41 days since resubmission, 18 days since follow-up, no response on eitherThe app is launching on the App Store as soon as the Strava import integration is finished. Production approval is now on the critical path. The submission included a numbered description of every screen where Strava data appears (12 annotated screenshots) and explicitly confirmed there were no other surfaces. Could someone please confirm the resubmission is in the queue and share rough timing ?  Happy to provide additional information if useful.Thanks.

Hi everyone,I'm a developer currently running two separate fitness applications — Pacewar (pacewar.com) and Swimstro (swimstro.com) — and I'd like to integrate both with the Strava API.I've already registered Pacewar through my existing Strava account and the integration is live. Now I'd like to register Swimstro as well, but the API settings page doesn't seem to allow more than one app per account.My questions are:1. Is it possible to register multiple apps under the same Strava developer account? If so, how?2. If not, is the recommended approach to create a separate Strava account for each application?3. Are there any policy concerns I should be aware of when running two distinct Strava-integrated apps as the same developer?Both apps are independent products targeting different audiences — Pacewar focuses on running, while Swimstro is built for swimmers — so they are genuinely separate integrations.Any guidance from the community or the Strava team would be greatly appreciated!Thanks

Hello Strava Developer Team and Community,I’ve developed an application called Rabito (https://rabito.app), a gamified fitness platform where runners and fitness people compete among them promoting better health.About the Application:App Name: RabitoClient ID: 165193Functionality:Users connect their Strava accounts via OAuthThe app syncs activity data (distance, time, calories)Activities are used to calculate their activitiesData Usage:Only activity data is accessedNo data is shared with third partiesCurrent Limitation:At the moment, the application is limited to 1 athlete, which prevents us from onboarding members of the club.Request:I would like to request approval to increase the athlete limit so multiple users from Rabito.app can connect their Strava accounts and participate in the platform. I already requested formally.The app is already live, stable, and ready to support real users. This feature is essential for enabling community engagement and scaling the platform.I would great

I would like to ask you the following question. I occasionally visit Russia and go for runs here. However, there are often problems with GPS navigation: during my runs, the app periodically moves my location to other parts of the city or even outside of it. In other words, I can instantly "move" several kilometers away and then return to my original location just as quickly. This is likely due to GPS signal interference common in Russia.Question: Is it possible to implement a special setting that would mitigate this effect? I believe it is clear that instantly moving a person several kilometers away is a navigation error. It would be great to have an additional option that would automatically detect such anomalies and correct them in real-time, ignoring sudden jumps and restoring the correct running trajectory. This could be done automatically or at the user's request.Are the Strava developers planning to add such an option?

Why it is not possible to add elevation gain during a treadmill workout?I can add this information on my suunto but loss it after the synchronization to strava. Even with an manual activity this field is not available 

Halo stravaSaya mengalami kendala saya sudah coba segala cara mulai setting strava agar heart rate muncul, lalu meriset jam saya aolon Neo gps tetap tidak membuahkan hasil tolong bantu saya

I have multiple bikes and I have bike computer with profiles like garmin and wahoo which you can set different profiles.Let's say 4 profiles:Road      Bike 1Gravel    Bike 2MTB       Bike 3Indoor Cycling   Bike 4At the moment you can only set one default bike, it would be nice based on profiles strava automaticly sets the bike associated with the activity profile.So when I upload a Road ride bike 1 is set as the bike And Gravel sets bike 2.Or if this is too complicated a bulk edit on activities where you set the right bike.Its handy for maintenance on when to replace the chain brake pads etc.

Please add hours used in the gear tab along side distance, also fun to add elevation gained as a stat for different bikes. 

Hello good people of Strava,I'd like to request an athlete cap increase for my application VerticalTraining (Client ID: 231604).What it does: It's a training planner for runners. Athletes set a weekly mileage goal, mark their preferred long-run and rest days, and the app generates a structured week of workouts. Strava is used as the source of truth for completed activities — when a run syncs in, the app marks the planned session as done and adjusts the rest of the week.How we use the Strava APIScope: activity:read_all only. The app does not request read_all, profile:read_all, or any write scopes. Sync window: last 30 days on initial connect, then webhook-driven from that point on. No historical bulk pulls. Endpoints: /athlete/activities (initial 30-day backfill) and the webhook aspect_type=create|update|delete events for ongoing sync. No polling. Data stored: activity id, start date, sport type, distance, moving time, elevation gain, average heart rate. The app is not interested in any

Hi Strava team,I’m requesting an athlete capacity increase for Warmly Fit.Client ID: 232010App: Warmly FitWebsite: https://warmly.fitCategory: TrainingCurrent limit: 1 athleteCurrent connected athletes: 1Warmly Fit is an AI-powered fitness coaching app. Users connect Strava via OAuth so their own workout activity data can be used for personalized coaching, progress insights, and training summaries.We only use read-only activity sync. We do not collect Strava usernames/passwords, and users can disconnect at any time.We have beta users blocked because the app is still in Single Player Mode. Could you please advise on review status or help us increase athlete capacity?Thank you!

Hi!Today i went for a ride. A friend wanted to see the route and I told him to check it out on Strava. He did but couldnt find the workout in the feed, he had to look up my profile and under "activity" he found the ride. The workout is there on strava but not for anybody else to see if they dont search on my profile  anybody else?

Como fazer para solicitar aumento da quantidade de acessos para APP?

Hi Strava Developer Team, I'm requesting production access (exit from Single Athlete Mode) for my application AthletIQ AI. App Details: - App Name: AthletIQ AI - Client ID: 218772 - Category: Health & Fitness / AI Coaching - App URL: https://athletiq-ai.vercel.app What the app does: AthletIQ AI is a post-workout AI coaching engine for endurance athletes (running, cycling, triathlon). After a user connects their Strava account, the app fetches recent activity data and delivers personalized AI-generated coaching insights — pacing analysis, HR zone breakdown, recovery recommendations, and training load trends. It is a coaching assistant, not a data dashboard. Why I need multi-athlete access: I am currently piloting the product with running and cycling clubs in Berlin and Istanbul. Athletes are ready to onboard but cannot connect because the app is restricted to a single authorized user. I need at least 10–20 connected athletes to run a meaningful pilot with club coaches. Scopes reques

Hi Strava Developer Team, I'm requesting production access (exit from Single Athlete Mode) for my application AthletIQ AI. App Details: - App Name: AthletIQ AI - Client ID: 218772 - Category: Health & Fitness / AI Coaching - App URL: https://athletiq-ai.vercel.app What the app does: AthletIQ AI is a post-workout AI coaching engine for endurance athletes (running, cycling, triathlon). After a user connects their Strava account, the app fetches recent activity data and delivers personalized AI-generated coaching insights — pacing analysis, HR zone breakdown, recovery recommendations, and training load trends. It is a coaching assistant, not a data dashboard. Why I need multi-athlete access: I am currently piloting the product with running and cycling clubs in Berlin and Istanbul. Athletes are ready to onboard but cannot connect because the app is restricted to a single authorized user. I need at least 10–20 connected athletes to run a meaningful pilot with club coaches. Scopes reques

I'm the developer of RunCoach (https://runcoach-app.vercel.app), a personalized running coaching platform. Athletes connect their Strava account to automatically sync running activities with their training plans.I've reached the sandbox athlete limit (Error 403) and need production access. App ID: 221739. Please let me know what information is needed to proceed.

API Access Extension for App ID 221739 (RunCoach) I'm the developer of RunCoach (https://runcoach-app.vercel.app), a personalized running coaching platform. Athletes connect their Strava account to automatically sync running activities with their training plans.I've reached the sandbox athlete limit (Error 403) and need production access. App ID: 221739. Please let me know what information is needed to proceed.

Hello !  I can find the page to import a file for an activity (correct format, correct size)Except that it doesn't work   

I understand this has already been posted in the forum and I’m also aware that Strava is currently experiencing delays in responding to API request. I just want to post this to let Strava know that I am on the same boat as I cannot reply to other threads. I have made my initial request on 31 Mar, and have received email to resubmit my application with further details on Apr 4. I have resubmitted on Apr 4 and have followed up with 2 emails on Apr 16 and Apr 22 respectively. My client ID is 218512, thank you Strava for reading and hopefully I will get my respond soon!