Unanswered questions

Anyone else having this problem.  Seems like its been a problem since i can remember, years or more.First of all, i have been a member since February 17th, 2014 and a premium member since June 13th, 2018.  I don’t know if its because of how long i have had my account, but on the APP (not computer), i cannot see ALL of my Followers, or all those i am following. It stops loading after a few hundred.I am following 525 and i have 558 followers, but not all load for eachI read somewhere that Strava only allows you to see 200 Followers and lets you see that you are following 200 on the APP.  I don’t know if this is true, but it seems like a bug AND should be fixed for Premium users..

I’d like to identify a “segment of the month” for my team, and then have a competition to see who can complete the segment the most amount of times within a month. I am not interested in fastest time, just most attempts of the segment. I know I can compare times on a segment within my club, but I am interested only in the local legend of the segement, within my club, within a single month. How can I track this? Thanks!

I hate the pop up that asks "do you want to share this activity" when I make a screenshot. This just started happening a day ago. When try to make a screenshot a pop up appears and prevents me from doing screenshots normally. It stops me from doing what I want with a screenshot and using my phone's features. I don’t want the canned Strava sharing images. Anyone else have this problem? 

I record my run with strava apps, but After i do my run, i uploaded my activities, it shown that its uploaded but never shown in my activities record

Having given kudos and comments on a number of athletes in my running club after yesterday’s Great Scottish Run my comments seem to have been disabled for almost 18 hours. I just get the “something went wrong please try again” error.

I found the post below from a couple of years ago and see that it was resolved. This is what my app is currently doing, this is very frustrating as I am currently training for a half marathon and would love to be able to see how I am doing throughout the run, but since my pace and avg pace times are based off of incorrect moving time that isn't possible.  I have updated and also deleted and redownloaded the app.  Is there something that I need to do in the app or a fix that is coming with a new update??.......SolvedMoving time and elapsed time not correct 2 years ago 18 replies  C+4 cleanhat Hub StarterThe last three times I have run using Strava it has incorrectly had my moving time less that half the time of my run. For example this morning I ran 12.3km in 1 hour 11 minutes (without stopping) yet my moving time is listed as 29 minutes.As a result my average pace is completely wrong and all segments are wrong.It is correctly tracking the distance I have covered so don't see how this

I completed the Castelli “Never Stop Riding” challenge and when I went to redeem my promo code, it asked for name & email but then redirected me to their website rather than presenting a promo code.. I uploaded this on reddit and it seems like a lot of other athletes have the same experience/problem… I dont know who to reach out to for help or visibility on the issue… I’m sure I’m not the only one with the problem. 

I have noticed on my API Settings page that there's a limit to the amount of users an app can have. I know (based on API access) that a large percentage of users installed my app, tried it out and never used it again. My question is then: how can I revoke access to these users?

I just got a new phone, and after installing the Strava app, I noticed that any time I try to view an activity (either mine or someone I follow) the app crashes. It also crashed if I try to tap on the Maps or Record features. I can navigate the rest of the app features like Groups, If I go to the “You” feature I can also navigate within the Progress option plus I can scroll down my list of activities but just can’t open any.It has been uploading activities from Zwift and my Wahoo Element IRL rides without issue.I had a Pixel 6a before and now a Pixel 8 Pro. Same Android OS version/build on both phones and settings for the Strava app are all the same too.I have done the usual troubleshooting like clear app storage/cache and also uninstalled/reinstalled the app too.Not sure if it’s a specific feature of the Pixel 8 Pro causing the issues that my 6a did not have but it’s very frustrating.Thanks for any suggestions offered!

스트라바가 한국서비스를 종료한 이유가 한국의 남북관계 문제라고 했는데 지금 전혀 문제가 없습니다.오히려 이 문제로 인해 삼성 헬스 연동이 종료되어 현재 삼성 워치 울트라로 삼성헬스가 스트라바에 정보제공이 어렵습니다. 이 문제가 해결이 어려운가요? 현재 유료사용 중이라 문의합니다.

Dear all, I’m currently setting up a webhook endpoint for my Strava app, but Strava cannot verify or access my HTTPS callback URL.Details: Endpoint: https://chaytructuyenapi.thaco.com.vn/api/strava/callback Server: Windows Server (IIS) SSL Certificate: Wildcard certificate for *.thaco.com.vn Issuer: Sectigo Public Server Authentication CA DV R36 Valid: 09 Sep 2025 – 08 Oct 2026  When testing with openssl s_client -connect chaytructuyenapi.thaco.com.vn:443 -showcerts, I get:verify error:num=20:unable to get local issuer certificate Browsers show the site as secure, but Strava’s webhook callback still fails.I suspect the intermediate certificate (Sectigo R36 chain) might not be correctly served by IIS. 👉 Questions: Does Strava’s webhook service require a full certificate chain (root + intermediate + leaf) to be served by the endpoint? Has anyone successfully used Sectigo’s Public Server Authentication CA DV R36 certificate with Strava webhooks on IIS? Are there any know

I’m wondering why my follower and following lists are no longer in alphabetical order?

hi I am trying to get strava to upload my achievements, my friend and I ran the same run and it gave her many achievements and me none, I have Garmin vioviactiv 6 and every activity uploads straight to strata

When editing an activity from the listing (https://www.strava.com/athlete/training), ticking the checkbox “Commute” does not work.Furthermore, this works from the android app, but taking the same activity from the web and saving it again removes the tag

Mapped a route this AM I wanted to ride. Started out, had Strava running on my iPhone following the route I’d created then saved. At about 2/3’s along the way cellular / GPS got lost, so Strava quit keeping track of my ride metrics? Once I’d realized the signal was back Strava looked to be back at the Home Page so I started a Ride from that point until I finished.Is the ‘lost’ interval data gone forever or can it be recovered? If I can get that back, can the two rides be combined into one?This is the first time I’ve had this happen. Signal’s usually pretty good where I am, but the route I’d saved today was into some new territory so I guess I learned something new eh?

After a recent update, the km markers during an active recording disappeared.  I would love to have these back and go so far as to have them after the activity has been saved.

I have noticed that in the last couple of my runs the time used for calculating Average Pace is no longer Moving Time, but the whole duration of recorded activity. I am using my Suunto watch and app to track my runs and syncing them with Strava, and I run the same route (commute), so I have a nice comparison between apps to show that. Here is the before:And here is the after:Why is that?

In the past few weeks, route builder has started building routes that do not follow filters and are also very disjointed. -Using dirt roads when I select paved-Making random dead-end out-and-backs (much more than just a single climb, for example)-Routing through forest paths when I select road-etc The routes being generated look like a mess and would be a terrible riding experience. I’m stuck! I have attach a screenshot of an example. Instead of just a ‘typical’ route I’m getting all of these little one-way sections. Sometimes much worse than this. The other day I was in the woods on rocky trails!

Currently, I have 5 activities stuck on my Apple Ultra watch as unsynced that are not showing up on my Strava. Please help! I have closed the Strava app on both my apple watch and iPhone, restarted both my apple watch and iPhone, and made sure I have wifi and that they are connected to Bluetooth but no luck. I am not sure what else to do. Since I’m prepping for a half marathon I would like to have the data.  

since the App upgrade, the key data (time, speed, HR, distance) is all minimised at the bottom of the screen and maximises the map/route, which makes i impossible to view while running. there must be a setting i need to change -  any suggestions otherwise I’ll have to switch to a different app as i run to pace and HR -  if i cant see it it’s of no value. thanks

Since today I wasn't able to share my activities to my instagram story. It only allows me to share the link of thr activity.

When creating a route, the route builder will not allow me to follow certain roads, even though I have ridden them many times. It will not even allow me to put waypoints on those ridden roads to direct the route there. Using the 'most direct' setting does not help. If I have ridden it, I should be allowed to make a route including it - the most direct route even includes public segments that others have ridden, all on asphalt, unlike the route it gives me, where km 4 is on a 'dirt' road with round stones that is dangerous to ride.

Hi,Could you please restore the route planning functionality? Currently, I get a message saying Mapbox is not supported when trying to plan a route on my MacBook. This has worked really well and has become a core part of my training prep. It feels like you made an ‘upgrade’ but the maps aren’t compatible. If I try to open a Mac, I can see the profile but the map just times out. If I try to make a route I get the message where the map should be.This has been going on for days now. Please fix it!ThanksSteve

All, is this some kind of bug? Heart rate font colour is in black (same as background) and not visible since last update. Visible when in auto pause and the background colour changes in yellow 🙄.