Unanswered questions

I am building an app that counts segment completions from a given start time. I have users whose activities are coming into my system. I parse the activities and retrieve the segment completions from each activity. However the count I get is not consistent with Strava's count. about 15% of the time an athlete will have either more or less segments completed.All the activities I am getting are either runs or trail runs. I'm not sure what I'm doing wrong.

Hi I joined the January 5k x Brooks challenge completed my 5k with run and it's not registering as completion 

Hello,I have un-installed my Strava App on my samsung watch as it was not syncing the run with my app on my phone.When i have re-installed the app on the watch it has asked me to go to the following website to get a 4 digit code: watch.samsung.strava.comThis is not working - Website will not open!Please can anyone help?Thank you,Jo

Hello Strava Support Team,I would like to report and better understand a discrepancy in power data within Strava, affecting the mobile app only, while the web version displays the correct values.I am including: The link to the activity on Strava The link to the same activity on Garmin Connect By reviewing these links, it can be clearly seen that: Garmin Connect shows consistent power values throughout the entire activity Strava Web displays the same correct power data and matches Garmin Connect Strava Mobile, however, shows a strong and unrealistic drop in power during the final intervals This drop in power appears only in the mobile app, despite all platforms relying on the same uploaded activity file.Earlier intervals are consistent across all platforms, which makes the incorrect behavior in the final series on Strava Mobile particularly confusing.I would like to understand: Why the Strava mobile app displays different power values compared to Strava Web Whether the mobile ap

Hi everyone!I have a question about importing activities from the SportsTracker app into Strava.I have a lot of workouts recorded in SportsTracker from the past years, but I’ve stopped using that app and would like to move all my activities to Strava.Does anyone know the best way to export or convert SportsTracker files and import them into Strava? Any tools, tips, or workflows you can recommend would be really appreciated!Thanks in advance for your help!

Lap option is a basic and an important option for tracking intervals and segment specific runs and I can't find it in my running tab. Please bring it back. 

After the last update, the lap button disappeared. Does anyone have the same problem?

I track everything with my Garmin watch and sync to Strava. When skiing (alpine skiing). Strava detects lifts and cuts them out so that the height profile becomes somehting like this (lifts take no time and do not count towards total distance): This is a fine feature which was requested here:  However, there is a bug in this logic. This is implemented in such a way by just removing all points where you are traveling upwards (sitting in a lift). This assumes that the lift only travels in a direct path, which is correct for majority of lifts. But larger gondola-lifts often have a middle-station and then continue the second part in a different direction than the first part. This confuses the Strava algorithm and causes the GPS to be drawn directly from the start of the lift to the end of the lift, not going through the middle station. This same phenomenon occurs when linking two lifts without going downhill in between. This can easily be seen by comparing the original GPS track from Garmi

Has anyone experienced issues with activities not counting toward Group Leaderboards when the route includes a tunnel?In our case, there is a specific tunnel under Madrid–Barajas Airport that consistently causes problems. Whenever a ride crosses this tunnel, the activity seems to be automatically excluded from the group leaderboard, as if it were flagged or invalidated in some way.The activity itself uploads correctly and appears normal (distance, time, elevation, etc.), but it does not contribute to the group leaderboard results. This happens repeatedly and only on routes that pass through this tunnel. Is this expected behavior due to GPS signal loss, data smoothing, or some kind of automated validation/anti-cheating logic?Is there any way to prevent this from happening, or to correct it after the activity is uploaded?Any insight from Strava staff or the community would be appreciated.

Previously if you uploaded a photo to an activity, it would appear on the map at the correct location in a small box which was unobtrusive and you could still see your route map. Now it appears in a giant circle that looks ugly and completely obstructs the route map - if you’ve got more than 3 or 4 photos on a ride you basically can’t see the orange line at all (especially now you can’t make the map bigger any longer). Can we get this reverted to the original setting please?

Hi, for some reasons just can’t sync it!The Xiaomi app detects Strava then when i try to connect, and approve authorizations, it goes to strava.com etc, and then it freezes… Please help.

I done a run and recorded it on my Strava App where I manually click start and finish run from my phone. I usually wear an apple watch series 3 which is synced to my strava but do not use the data. As the watch is quite old I don’t tend to use the data. I did not end my run on my apple watch which was running and only well after my run i ended this on my watch. This data from my apple watch then replaced my data from the strava app. Is there a way I can see my run which i recorded on the strava app rather then the imported from Apple watch? 

Please Strava, can we see segment leaderboards by year! I’d love to be able to remind myself how quick I used to be 🙏 

I track everything with my Garmin watch and sync to Strava. When skiing (alpine skiing). Strava detects lifts and cuts them out so that the height profile becomes somehting like this (lifts take no time and do not count towards total distance): This is a fine feature which was requested here:  However, there is a bug in this logic. This is implemented in such a way by just removing all points where you are traveling upwards (sitting in a lift). This assumes that the lift only travels in a direct path, which is correct for majority of lifts. But larger gondola-lifts often have a middle-station and then continue the second part in a different direction than the first part. This confuses the Strava algorithm and causes the GPS to be drawn directly from the start of the lift to the end of the lift, not going through the middle station. This same phenomenon occurs when linking two lifts without going downhill in between. This can easily be seen by comparing the original GPS track from Garmi

You can only choose between two distance challenges every month (ride). Thats to ride 200km or 800km in one month. It’s a big leap from 200 to 800km. Why cant they also make a challenge for something in between. 400km or 500km in one month.

Hi everyone,In my last two Zwift workouts, the screenshots haven’t been added to my Strava activities.Has anyone else experienced this?

I ride a lot of MTB, and I enjoy finding new tracks in my neighbourhood that I haven't used before.Could Strava not generate a feature where you can see the % of new track ridden that day both in numbers and on the map?Could also be applied to many other activities besides MTB..

I’ve tried legit everything but my garmin 3S still wont sync anything to Strava - disconnecting and reconnecting it. It shows my old apple watch is still there but says to accept conditions, but i no longer have access to it. Please help.  

Does anyone else find the pause button in a bad spot on iPhone?I am regularly accidentally pausing the app when trying to swipe up on iPhone. It is quite frustrating. 

I have a suggestion: when the heart rate is high the same notice that comes up to tell us to move can show up to suggest starting an activity.

I would like to report a possible UI inconsistency / bug in the Power Skills feature between Android and iOS apps.As you know, Power Skills allows switching between All-time records and Last 8 weeks (or a custom date range). The values shown outside the ring should reflect the selected time range.Observed behavior: Android app: The values outside the ring correctly update depending on the selected range (All-time vs Last 8 weeks / custom range). iOS app: The values outside the ring always show All-time records, regardless of whether “Last 8 weeks” or a custom range is selected. Only the ring visualization changes. This makes it difficult to interpret recent performance on iPhone, as the numerical values shown do not match the selected timeframe and can be misleading.Questions: Is this a known issue on iOS? Is this intended behavior or a UI bug? Are there any plans to align iOS behavior with Android? It would be great to have consistent behavior across platforms, especially for a

Hi there,I noticed that my weekly stats were not updated after Sunday’s activity. During the week on Zwift I rode 150 km in total and today (Sunday, Jan 18th) I rode another 100 km. However the stats look like this: The stats for the year showed below are correct. Exactly the same happened to me last week, where Sunday’s ride was not taken into account. Any idea whether I do something wrong or it’s a bug? What I can add, right after logging the activity I switched its visibility just to me to adjust the title and description, and right after that I switched it again to public.

When a Privacy Zone is configured around a home location, the activity track is correctly hidden and the start and end points are moved outside of the defined zone.However, if an image is uploaded to the activity, the image is displayed on the map based on its embedded GPS metadata. If the photo was taken inside the Privacy Zone, the image marker remains visible at its original location.As a result, other users cannot see the activity track inside the Privacy Zone, but can still see the exact position of the image. This behavior can indirectly reveal the user’s home address or other sensitive locations.From a privacy perspective, image locations should respect Privacy Zones in the same way as activity tracks. Steps to Reproduce Create a Privacy Zone around a home address. Record an activity that starts or ends within the Privacy Zone. Take one or more photos inside the Privacy Zone. Upload the activity including the images. View the activity as another user. Expected Result Ima

I don’t subscribe to Strava.It used to be that when I clicked on a mile this would be highlighted on the map. When I moved the cursor along the speed/elevation profile a dot would appear at the appropriate point on the map.None of this happens now. It looks as though my map is just a static picture.Have Strava taken this feature away for non-subscribers?I’m using a PC. I’ve tried using Edge and Chrome.

How can I connect to an interval timer with stravadoes stava have such a thing? please help