Unanswered questions

Hello,I am unable to disconnect the only user I have paired with my “API application.”When I call the following endpoint:https://www.strava.com/oauth/deauthorizeThe call succeeds, but the connection is not removed from your interface, so I am unable to pair another user.Could you please take the necessary steps on your side to ensure that the connection is properly removed?Additionally, could you increase the number of athletes allowed to connect?This is a test account, so 5 or 10 would be more than sufficient.Kind regards,

I built an app to automatically analyze your running activity on Strava. Powered by AI 🤖After the Athlete syncs with Strava and the server receives the webhook from Strava, the notification has new activity.The app will analyze the data within a few seconds but there is no way to alert/notify the Athlete that the analysis task from the AI has been completed.I want the Strava team to support this feature, allowing the app to send notifications or send message to Athletes.I saw that when I synced activity from the Coros app. Strava notified me a new activityOr any other ideas, please help me.Thanks!

Apple has a feature where friends can track each other’s activities.  When I finish a walk or run, my friends get a watch notification that I finished and they can give a snarky response and we have fun with it.  Today I started a treadmill run from the strava app on my watch.  it tracked steps and millage and my rings were closed.  when I was done, I tapped “finish” and it finished.  no notification of any type was sent to my friends.  When I use the Pacer app to start a treadmill run, it tracks everything and sends a “treadmill run” activity notification to my friends.  So is it a setting I am missing or does Strava not integrat with apple activities?  any help would be appreciated.  None of my friends have strava so they cannot get notices through that app.   Question, if they get the app and remain on the free plan will they get my notices through that?

Hello,I’m the developer/webmaster for my local crunning club’s website. We have Strava widgets embedded, which display correctly until 20 january 2026.After that the embedded widget stopped working without any changes on our webside.The link for the widget is:<iframe allowtransparency frameborder='0' height='454' scrolling='no' src='https://www.strava.com/clubs/72616/latest-rides/4e72e3dae2a547b8fd60c97df3532eb6bfdfa1ae?show_rides=true' width='220'></iframe>The link after src=' is working correctly in a browser.Message (in dutch) is below.Is there a solution? Has something changed after 20 january 2026?Best regards,Peter===== MESSAGE =====Onze excuses, deze blijft rood.De pagina waar je naar op zoek bent, bestaat niet, maar dit is niet het einde. Hier zijn een paar opties:Controleer of je de juiste URL hebt en probeer het opnieuw Meld je aan of log in op strava.com Zie waar de community zich mee bezig houdt in Strava Stories Zoek een specifieke activiteit of club Krijg hulp

Hi, Untill last year Strava was great with showing mtb-trails pretty accurately. I renewed my subscribtion recently and found out that maps were updated and several trails were lost. Those trails were visible in (maps only section) October-November 2025 but now they are gone. Now I’m considering my next year’s subscribtion. 

I don’t subscribe to Strava.It used to be that when I clicked on a mile this would be highlighted on the map. When I moved the cursor along the speed/elevation profile a dot would appear at the appropriate point on the map.None of this happens now. It looks as though my map is just a static picture.Have Strava taken this feature away for non-subscribers?I’m using a PC. I’ve tried using Edge and Chrome.

Has anyone seen odd HR Zone data like this? I am uploading data from a Garmin Edge 540. I’ve been using Strava HR zone data for years and always copy/paste this data into a spreadsheet and I have never seen wierd data like this. 

I am building an app that counts segment completions from a given start time. I have users whose activities are coming into my system. I parse the activities and retrieve the segment completions from each activity. However the count I get is not consistent with Strava's count. about 15% of the time an athlete will have either more or less segments completed.All the activities I am getting are either runs or trail runs. I'm not sure what I'm doing wrong.

Hello everyone,I’m reaching out to the community to see if anyone is currently experiencing similar issues with athlete limit increase requests.My application has already reached the current athlete limit (999), and I recently submitted a request to increase the limit to 10,000. At the moment, I haven’t received any response or update regarding the status of this request.I wanted to ask: Has anyone recently requested an athlete limit increase and experienced delays or no response? Are there any specific details or best practices to pay close attention to when submitting an increase request to improve the chances of approval? In your experience, is it helpful to include additional context such as user scale, usage patterns, or compliance details in the request? I want to make sure I’m following the correct process and providing all necessary information, as my application has now reached its limit and cannot onboard additional users.Any insights or shared experiences would be greatl

I sometimes use Chrome browser and search my activities (running, cycling) with filters (Ex. sort by filter) to find a ride or run activity with a specific distance,  I click on an activity.  I look at that activity, then back arrow and it takes me to generic Activity Search page. I lost all my filters and need to reapply the filters, then page through all the sorted activities to get to the same spot. I have 1000s of activities so this takes awhile. If the back-arrow from the activity could drop me to the previous search page that i found the activity on -- that would be very helpful. make it much more usable.

Chinese: 跑步、健行的部分都沒有問題，但是戶外騎行，小米顯示的是7.92公里，Strava顯示的卻是78.7公里？平均速度也是差了十倍！English：Running and hiking are both fine, but for outdoor cycling there’s an issue: Xiaomi shows 7.92 km, while Strava shows 78.7 km. The average speed is also off by a factor of ten!  

Hi everyone,In my last two Zwift workouts, the screenshots haven’t been added to my Strava activities.Has anyone else experienced this?

I did a 1 hour run (activity link) on a treadmill (tracked via COROS watch), but am seeing 2000 hours of activity time on my Heart Rate and Pace Distribution screens on web and in the app. This is impacting my cumulative distributions also. How can I fix this? 

Hello,I have un-installed my Strava App on my samsung watch as it was not syncing the run with my app on my phone.When i have re-installed the app on the watch it has asked me to go to the following website to get a 4 digit code: watch.samsung.strava.comThis is not working - Website will not open!Please can anyone help?Thank you,Jo

Hello, I record an alpine skiing activity from the strava app on my iphone.  I can see the map data on the screen before finishing the activity.  As soon as a I finish and hit upload, the activity uploads with np map data available.  As in the activity just says a distance elevation and time but there is no gps data.  When I export the activity it is a .fit file that is too small to have the gps data (<1kb). One of the times I had replied to a text message while the upload animation was playing.  I think there is something about the upload being interrupted and deleting the data locally before it is uploaded.  I never experienced this issue until this new update with animations on uploading.  This has now happened on 3 separate occasions.  Super frustrating because the gps data seems unrecoverable.  I’ll also try uploading the activity as a ride instead and switching it later to see if this solves it.

When I go to share one of my activities I have no options of images to share including the stats sticker. I have my privacy settings to everyone and have updated the app to the latest version. I've attached a screenshot of the options I have once the share button is clicked for any activity. When I click the share to again at this stage it just gives a list of apps. Any help would be appreciated. TIA 

So the strava is unusable for me at this point, I use mi fitness to record my data and then when strava gets it it starts to show some bizarre stats like I made 12km on a 1km with 180 kmph speed 

Hi everyone!I have a question about importing activities from the SportsTracker app into Strava.I have a lot of workouts recorded in SportsTracker from the past years, but I’ve stopped using that app and would like to move all my activities to Strava.Does anyone know the best way to export or convert SportsTracker files and import them into Strava? Any tools, tips, or workflows you can recommend would be really appreciated!Thanks in advance for your help!

Lap option is a basic and an important option for tracking intervals and segment specific runs and I can't find it in my running tab. Please bring it back. 

After the last update, the lap button disappeared. Does anyone have the same problem?

I track everything with my Garmin watch and sync to Strava. When skiing (alpine skiing). Strava detects lifts and cuts them out so that the height profile becomes somehting like this (lifts take no time and do not count towards total distance): This is a fine feature which was requested here:  However, there is a bug in this logic. This is implemented in such a way by just removing all points where you are traveling upwards (sitting in a lift). This assumes that the lift only travels in a direct path, which is correct for majority of lifts. But larger gondola-lifts often have a middle-station and then continue the second part in a different direction than the first part. This confuses the Strava algorithm and causes the GPS to be drawn directly from the start of the lift to the end of the lift, not going through the middle station. This same phenomenon occurs when linking two lifts without going downhill in between. This can easily be seen by comparing the original GPS track from Garmi

Has anyone experienced issues with activities not counting toward Group Leaderboards when the route includes a tunnel?In our case, there is a specific tunnel under Madrid–Barajas Airport that consistently causes problems. Whenever a ride crosses this tunnel, the activity seems to be automatically excluded from the group leaderboard, as if it were flagged or invalidated in some way.The activity itself uploads correctly and appears normal (distance, time, elevation, etc.), but it does not contribute to the group leaderboard results. This happens repeatedly and only on routes that pass through this tunnel. Is this expected behavior due to GPS signal loss, data smoothing, or some kind of automated validation/anti-cheating logic?Is there any way to prevent this from happening, or to correct it after the activity is uploaded?Any insight from Strava staff or the community would be appreciated.

Previously if you uploaded a photo to an activity, it would appear on the map at the correct location in a small box which was unobtrusive and you could still see your route map. Now it appears in a giant circle that looks ugly and completely obstructs the route map - if you’ve got more than 3 or 4 photos on a ride you basically can’t see the orange line at all (especially now you can’t make the map bigger any longer). Can we get this reverted to the original setting please?

Hi, for some reasons just can’t sync it!The Xiaomi app detects Strava then when i try to connect, and approve authorizations, it goes to strava.com etc, and then it freezes… Please help.

I done a run and recorded it on my Strava App where I manually click start and finish run from my phone. I usually wear an apple watch series 3 which is synced to my strava but do not use the data. As the watch is quite old I don’t tend to use the data. I did not end my run on my apple watch which was running and only well after my run i ended this on my watch. This data from my apple watch then replaced my data from the strava app. Is there a way I can see my run which i recorded on the strava app rather then the imported from Apple watch?