Unanswered questions

My Fitness and Freshness graph is missing my exercise data from August to December 2025.  As a result, the graph shows a declining fitness score and no activities between August 9/25 and January 3/26.  As a result, the Fitness score dropped to “0”.  All of the exercise data is present elsewhere on Strava (e.g. My Activites, Dashboard, etc.).  I checked Help and it suggested that I go to My Profile on the website and to Restore Data.  I have down this a couple of times, but it does not correct the error.  How do I get the Fitness graph to reflect this data and to provide a more accurate Fitness score?

I can’t find “Instant Workouts” on the Android App or website. Where are they lurking?  It says they’re supposed to show on the top of the home page feed.  I’m a subscriber.  App is up to date.  

I use AWU3 as a running watch + Polar H10. I don't carry phone with me, I have LTEAll possible permissions has been added to Runna, all is enabled both phone and watchAll workouts syncs OK, but sometimes without a Heart Rate graph, only average valueDid any if you experience such issue? 

Had a look at the new instant workouts but the intervals / tempo and other runs suggest a pace if ~ 2:30 per kilometer. My current best effort is 3:23/km. Why are these target paces so far away of what I could possibly achieve? I have over 900 running activities on Strava spread over 2 years+ of running. Should Strava not base the suggested paces on my previous experience. Happy to put a bit of effort in but what Is suggested is not realistic. Am I missing something?

Hi all - I just ran the NYRR Midnight Run. I recorded it on my Strava to have as a backup.I was (am) also registered to run the NYRR Resolution Run 5K (virtual) between Jan 1 and Jan 24. This will be the first of my 9+1 accrual in 2026.When I woke up on Jan 2nd I received an email from NYRR congratulating me on running the Resolution Run 5K. Aside from that, because I started Strava on my watch at 12:59, NYRR marked the Resolution Run 5K in their system as 2025 and it’s not counting towards my 2026 accrual.NYRR tech support told me that the fix needs to start with Stava.  On the NYRR end, all I will need to do is re-run the Resolution Run 5K (or upload any of the runs I’ve done this past week..)Strava tech support is taking their sweet time figuring this out so I figured I’d ask here.Is it as simple as me deleting the activity on my Strava app??  Is there anything else I need to do in order to unplug this run from NYRR?  I know they may have to clean something up on their end, but I wa

Why is this missing again this January?

Can’t find the Strava January 2026 run 300k challenge. Has this challenge gone away? 

Here’s the situation:Smart trainer connected to MyWhoosh for power/cadence/control. Garmin chest strap connected to MyWhoosh for HR. Everything works and syncs correctly with Strava after uploading ride. The problem is that I only see partial HR data in the Health app (two data points and an average HR that is close but not the same as Strava). This problem then gets replicated as partial HR data in the Fitness app and any app that pulls from Health (e.g. Bevel). All permissions are set correctly in Health and Strava. Also, when I do an outdoor run with Apple Watch using the Strava app there’s no issue. 

I just got approved for full access to the Strava API and I am excited to begin a pilot of the app I am working on.I’d love to connect with anyone else that has experience working with the API at scale. So far the test API integration is going well. Now to test it at scale. Just need to find a couple of shops to partner with for a pilot and roll from there. Stay tuned! :)

i have a android phone and whenever i go on a run i never have much problems well today i went on a run and everytime i puase and then resume my run the pace stops updating and the distance does not change. My little GPS green dot keeps moving around but nothing keeps tracking. I have restarted my phone it have checked my GPS signal which is a strong signal and I have turned off auto puase and it still does not work. My strava got a update last night and ever sense this update I cannot track any runs on my phone. Eveything on my watch works just fine but when I try to use my phone nothing seems to work after I puase and resume my run. How do I fix this? I have a android a16 phone. 

I had a Strava account that I previously had linked to my NYRR account.For some reason when I got a new Garmin and set it up, I created a new Strava account through my Apple ID, which is different than the old account I had.I did not realize I had 2 separate accounts until this week when I went to see why I wasn’t receiving credit for the NYRR Resolution Run.I can see the NYRR Resolution Run as a challenge on my old Strava account, however I unlinked my NYRR from that account, and re-linked it to my new Strava account, where I do not see the Resolution Run as a challenge. When I search for the NYRR Resolution Run through my new Strava account, it asks me to re-register, which I don’t feel like I should have to do since I’ve already re-linked my NYRR account to my new Strava account. I’ve reached out to Strava support and NYRR support, NYRR pointed me to Strava, who provided me with a generic response to check out the articles on their support page. Does anyone know what I can do to get

Hi, I had a new watch for Christmas and it no longer names it on my activities. It just says 'wear OS by google'. It's strange because it used to name my previous watch 4. I have tried various things like using health sync instead but it didn't help. Can anyone advise please? 

I am trying to purchase Strava + Runna Subscription via web login, price is coming in Euros while i am n india and need to pay via INR, but in apple store it is coming in INR, for some reason i need to pay via web login only, can someone help how to fix this ?

How do you remove the 3D map as the default map and make the 2D Map the default map. The 3D map does not give the perspective 

There a way to find out the total distance travelled on dirt and road for the month/year? 

I have my Fitbit and Strava accounts linked, so runs, walks, hikes, and bike rides that I record with my Fitbit (Versa 4) are automatically synced to Strava.There are other activities with GPS tracks though that do not appear to sync.Specific examples include alpine skiing and ice skating.Currently I can download the *.tcx file for an exercise from the Fitbit app and then upload it manually on the Strava webpage.Is there a setting or configuration I am missing that would allow this to automatically sync? If this is not currently supported, can the Fitbit-to-Strava sync described here (Fitbit and Strava) be extended to include all exercises with a GPS track?I asked this same question on the Fitbit community forum (Versa 4 Sync all the workouts with Strava) and they indicated that they cannot address the issue from their end, so I am trying on the Strava side now.

Ive noticed recently that on my list of activities on the Android app and the site on PC that my ski and snowboard elevation data has either disappeared completely or been wildly inaccurate if the data was recorded with a garmin watch, however any of the data recorded with the app on my phone hasn't been affected.Strangely enough once I click into the activity on the app the correct elevation is still present (see attached image). Has anyone experienced this/is there a known fix?Watches used were a garmin vivoactive 4 and garmin instinct 2x 

Hi everyone, I have had Huawei GT6Pro for couple of months now. When I go a walk I leave my Samsung phone at home and after workout it syncs with Strava when I get back home. I had no issues.For some reason the 180 Minute Sweat and the walk 100K steps challenges is not showing progress but all the other challenges are. I contacted Strava support and got some links for help, But cant figure it out, The only thing I can think of is, Do I need to take the phone with Me to count the steps through the Strava app?

I couldn’t find this question (but maybe I’m a bad searcher).  I have an app that uses my API key which works great.  Athletes can use the app and it works great.  I’m in the process of building a separate app, but notice that to setup the API it seems to only let me have one app.  I’ve looked through most of the documentation, and it doesn’t specify that I can’t create multiple apps...but I don’t want to break any ToS gothcas.  So if I have a mapping app, and a streak\data app, can I use the same API connection?  Do I need to setup a different type of profile?  Do I need to setup an additional athlete profile (that seems weird...)

Ever since the update a few weeks ago with the new fonts and stuff, when I try to look at the map it just flashes randomly making it very difficult to zoom in or move around or see anything. This only happens in the Maps page, not the Record page. I never had an issue before this. UPDATE FROM STRAVA: Thanks for posting about this and sorry for the trouble. Our Team is aware of these issues and is currently investigating. We don’t currently have an estimated time of resolution and we ask for your patience while we look into this.

Happy New Year, All.  As far back as 12/21/25, I identified all of my recent outdoor rides (with a power meter) are reporting in Strava (app & web) as 146w--identical on all of them.  My wahoo computer/Xert/TrainingPeaks/Wahoo app, etc. all report the same figures as the wahoo computer.Does anyone else have this issue? Does anyone know how to resolve it?Thanks!

After uploading rides from Zwift strava does not seem to recognize that as an activity. It shows up as a 0 on my relative effort as well as in overall fitness. Does anybody know why this could be happening? well as the 

HelloWhy is my Year in Sport Cycling 500+ Miles Lower than my Statistics Total?I’ve done the login off and back on and refreshing but still the same.Is there anything I can do to change?Thanks and Happy New Year to you all!Caroline 

I know this topic has been discussed before but why on earth you won’t allow your own links?! I am trying to publish a post on Strava Tax in the club that I run, sharing your own article. Your system even removes that! You can easily add a link safety check and not blindly block all links, including your own. Clearly, a strava.com URL should be safe. Here is the link I am talking about: https://stories.strava.com/articles/explaining-the-strava-tax

Hi everyone,I submitted a request form to increase the API request limit last Wednesday, but I haven’t received any response yet.I’m wondering if the Strava developer team is currently on Christmas holiday, or if anyone else is experiencing delays with request limit approvals around this time.If you’ve submitted a similar request recently and got a response, I’d really appreciate it if you could share your experience.Thanks in advance!