Unanswered questions

I’m getting a little frustrated that my subscription issue isn’t resolved yet. I was told that the problem was determined by your customer service team and I gave authorization for the resolution last Thursday but nothing has occurred since then. Any help would be greatly appreciated!!! Gramon Gunn 

The athlete intelligence feature has disappeared from my app. Is there anyway I can get this back, other than contacting support?  

I’m in the middle of building a mobile app and would ideally like to test it with 10-20 athletes.  I’ve already submitted a request to increase my number of athletes but it got me wondering if I’m authenticating properly.  I’m seeing reports that strava will increase the number up to 999, but that still seems like a low number making me wonder if there is a smarter way to authenticate within the app so that multiple athletes can use the app for testing.  Maybe open the connection, get the data, and drop the connection quickly so that multiple athletes can use it? 

 There’s an icon for Alpine skiing, but it doesn’t work.  Uphill distance in the chairlift is included (!!) so speed is completely skewed.  Also, non-sensical segments, perhaps from summer hiking or mountain biking (?) are included in stats.  The alpine skiing icon should be removed from the list of sports that Strava “supports” until this is fixed!  The stats make absolutely no sense for downhill skiing and they are extremely misleading until you use another app to see your real stats and then figure out what the problem is with Strava.  

I participated in the Valencia Marathon. Somehow, a commercial challenge from Nike got added to my Strava account. I don't want this commercial junk. I don't see any way to remove this challenge. Does anyone know how I can remove it?

For my pool swims or indoor bikerides I would like to add a location, like the name of the pool.Something similar as the gear option. A text field would be nice..I do not favour of putting it in the title. Difficult for selections. 

novos mapas ?

Our running club is not showing any of our runs this week within the leaderboard. Nothing has been changed since last week, and all activities are showing in the feed. I managed to sync mine, by hiding the time on the entry and it has shown as 1/1 member which is incorrect as there are 8 members.is this a problem, or can anyone help? 

I‘m using my Apple Watch on a treadmill which allows the Watch connection to gym equipment, i.e. the Apple watch data such as heart rate is displayed on the treadmill monitor, and the treadmill data (such as speed) is synched to the Apple Watch.  When I review the data in Apple Fitness, I see the correct data, especially the average time/km for every km. The overall time/km is also correctly shown. When I review the data in Strava, the average time/km for every km is incorrect. The overall time/km is correct. It appears that Strava gets the calculated time/km from Apple (the data the watch would assume when not connected to the treadmill) instead of the synched data from the treadmill.First Strava data (second picture with wrong data), then Apple data: 

Dear All,Do everyone have the same problem as my group challenge? for this week, my team started running since Monday but the result in the list still 0. do anyone know what is the problem?

Fitness Score doesn’t seem to take into account Strava App activities (ones I only log from the Strava App on my phone) vs those I log on my Garmin and import into Strava. Eg Nov 7 activity from Strava App is not part of Fitness Score in the screenshots.  Also, the Fitness score by always says today is “yesterday” 

Hi!I'm sending this message to know if the year recap is only available on the premium subscription and to know if there will be any type of recap for the freemium accounts. Thank you for your time!Best

Anyone else having issues trying to view their app in the My API Application Page? I keep getting an error message saying “Something has gone wrong”. Wondering if anyone else is having this issue?  

When using Strava on Apple Watch it does not record distance. It records all other parameters fine, route, heart rate, elevation etc. also when cycling or skiing it records distance just fine. I have tried reloading the app on phone and watch. Hope someone can help. Thanks 

I have created many new Segments in the last 7 years and I am quite familiar with the process.  Typically the leaderboards for new Segments are built in an hour or so and the process evidently involves scanning the most recent Activities first (if I am bored I might refresh the new leaderboard a few times to see it develop).About 20 hours ago I created a new Segment.  When I look at the leaderboard just now I see only 54 entries (there should be about 300, because the new Segment is essentially the first half of a much longer Segment that has this many) and all the entries are after Oct 2023, suggesting the process is only about 15 % complete.About 8 hours ago I created 3 more Segments.  When I looked just now these new Segments only have a few entries in their leaderboards and nothing before October 2025, suggesting the process is running at only a fraction of the usual speed.Is this a known problem ?  When can we expect things to return to “normal” ?Thanks in advance for your help in

Hola, a alguien más le pasa que la distancia con la aplicación nativa no coincide con Strava. En mi caso el Samsung wacht7 me dice que he corrido 6 km y en Strava me sale 5.80 km. Algún detalle en la aplicación o algo que sepan 

Since yesterday, site is not loading, having some JS errors in console. 

PAINFULLY SLOW on Mac — but only recently.I’ve been a paid subscriber for years and have never experienced this issue until yesterday. My Mac is also asking me to “Use the STRAVA app” in the search bar, and I’m getting an ad-blocker warning even though I’m using the paid version.I’ve cleared the cache, cleared my browsing history, restarted my computer, and logged out and back in to Strava — and the problem is still happening. It works totally fine on my phone/mobile app.This also seemed to coincide with a pop-up warning that I’ve opted out of allowing Strava to share my data/personal info. Coincidence?

When im browsing Strava Maps I can see the blue dots that indicate Community Photos.  When I click on one to view it, I just see a blue circle spinning like it's trying to load.   This is on the web version. Does anyone know what the issue could be?

I’ve had no profile stats for about a month I reckon. There is just a blank space where they used to go. I’ve clicked on ‘Refresh Stats’ and I get an updating popup window but then nothing ever happens.This seems to be a recurring thing Strava - get your DBAs onto this and put a permanent fix in please.Anyone else still getting these issues?S.

For a week or so now the map that is displayed when opening an activity defaults to the middle of Africa. Likely the equator  at Null Island rather than defaulting to the activity area /  showing the activity on the map. I’m a strava user of many years so am used to Strava’s quirks from time to time, but this seems to persist and I am not sure anyone else is having the same issue. It only seems to be an issue on desktop / website. I cant see anything awry in settings Etc and think s like OS maps and Google seem to default to my rough area as usual. But again this is an issue when viewing saved activities not when recording new ones, so usually it doesnt matter where I am, it defaults to the area of the activity. I.e. When I am at home in North West England and view an activity in France the map opens showing the part of France relating to the activity 

Hi, can u help me, my account strave not same then my activity, and then showing on group 7km but my activities 33 km, please case my problem

Since a few days the calories shown in Strava from imported activities (e.g. from Polar) are completely wrong.Although the support article https://support.strava.com/hc/en-us/articles/216917097-Calorie-Calculationstates that ... "Strava shows Calories as they were provided to us by upload partners."... the calories shown for an imported activity (from Polar) ...do not correspond to the values displayed in the device/app which recorded the activity (e.g. Polar) are completely overstatedThis issue exists for a couple of days. Until last Tuesday, Nov 2, the calories for a run shown in Strava was identical to the value provided by Polar.However, since Saturday, Nov 6 there are huge discrepancies between the calories calculated in Polar and the values shown in Strava:14k run: Polar 677 Kcal, Strava 1316 Kcal 5k  run: Polar 241 Kcal, Strava  453 Kcal 12k run: Polar 573 Kcal, Strava 1108 KcalThe values shown in Strava are clearly overstated.This is clearly a bug and I expect this to be fixed

I recorded an outdoor run activity in the zepp app. Everything was recorded correctly including map/route data. The app is linked with strava. Looking at the activity in strava however does not show map data in the run activity. What can I do to resolve this?

I am not able to see club leaderboard option on my android app. It was available last week.