Unanswered questions

Hi there - I’m posting to request an expedited review for increasing my athlete limit.While I understand your website indicates a 7-10 business day timeframe, the strong momentum my app is experiencing makes a quicker review crucial.We hit our rate limit less (max. 999 athletes connected, 3k read limits/day) less than 24 hours since launching.Sustaining growth and user engagement relies on maintaining this momentum, but the current API limit has effectively halted its progress. My email is me@timwijaya.com  - this is the email used to submit my form again.

How do you assign shoes to a bike?I have selected Cycling as my default sport but when I try to add shoes to a bike I do not get a choice of bike only Running  , walking etc. sports.

I have a few questions about the following rate limits:Overall Rate Limits: 600 requests every 15 minutes, 6,000 dailyRead Rate Limits: 300 requests every 15 minutes, 3,000 dailyDoes the read limit apply when polling the API to check whether an activity upload has finished processing via the uploads/{uploadId} endpoint? Does the read limit apply when checking to see if an activity is still uploaded, again using the uploads/{uploadId} endpoint? We're doing this to ensure that we can deeplink users to activities that still exist in Strava Is it possible to increase this limit?Thank you!

I made a new segment but I am the only person showing up on the leaderboard. when this first happened I tried deleting it and make it again, that didn’t help. after waiting for a few hours nothing changed except people who have ridden that segment today showed up. Why aren’t the rides by people in the past showing up and how do i fix it?

Apologies if that has been responded somewhere already but couldn’t see any recent post and want to believe there is a fix for this.In short, the 1km auto-laps from my Apple Watch (using native workout app) are not showing correctly on Strava, where some of the laps are way offs (not seconds, like a minute in some instance). I have my Apple Watch in the simplest setting: no auto-pause, not pace range alerts, etc. just the basic 1km lap marker. I obviously sometimes manually pause my watch at red lights, etc. Total distance, average pace and time all match. Just wrong splits. Does this has a fix? I would be shocked if not, which would basically prevent me from using Strava going forward. And hopefully no advice of turning off 1km auto-lap, as this is important feature during my runs.      

Hello, I shared this in another post, but since the owner of that (now marked as solved) thread believes this might be a different issue, I wanted to create a new topic. I use an Apple Watch Ultra and the native Apple Fitness app to record my runs. I sync the activities to the Strava iPhone app. I’m having issues with split paces for runs where there are pauses and resumes during the run. This also affected my PRs — now I have dozens of strange PR values (e.g., 3–4–5s/km!). There are lots of people (including two of my friends) having this issue for a very long time. It’s really strange that it still hasn’t been identified by Strava. If they looked at the strange PRs recorded with Apple Watch, they would definitely notice this. Here’s my typical running scenario where I encounter this problem consistently:• I start a run using the native Fitness app on my Apple Watch Ultra.• I run ~3 km.• I pause the activity on the watch.• I wait or walk for a few minutes.• Then I resume and run anoth

In many groups, I came to notice some posts that seem to be AI generated from new user accounts. They look inofensive, but I don’t get the point of them and there seem to be no category to report them. They’re not spam, not dangerous, not harassment, not hateful, not misleading, selling nothing, etc.. Since they have no activities (or sometimes a tiny one), they’re not building social capital, selling coaching, farming kudos. So I wonder if bots aren’t slowly infiltrating the system and stay quiet for a while or testing behaviour of Strava users?Example of post:“””Where the road leads, good company follows 🚴‍♀️I’ve always loved cycling not just for the views or the movement, but for the people it brings along the way.Good rides, good conversations, shared effort… that’s my kind of connection.If you enjoy being on two wheels, we’ll probably get along just fine.“”” 

I hate the pop up that asks "do you want to share this activity" when I make a screenshot. This just started happening a day ago. When try to make a screenshot a pop up appears and prevents me from doing screenshots normally. It stops me from doing what I want with a screenshot and using my phone's features. I don’t want the canned Strava sharing images. Anyone else have this problem? 

Both in iOS app and on web, when I complete an activity and go to the Map view and enable the personal heat map, the most recent activity doesn’t show up until I TOGGLE the “show private activities” setting for the Personal Heatmap layer. If it was off I have to turn it on, if it was on I have to turn it off. This is notwithstanding that the activities I am recording are public and this setting shouldn’t affect it, and that disabling “Show private activities” should never cause activities to appear on the heatmap. Just toggling the heatmap on and off doesn’t show it. Switching the map on and off doesn’t show it. Only toggling the “show private activities” option will immediately show the most recent activity on the personal heat map. If I toggle it back to the old setting it disappears. The personal heatmap is the main thing that’s kept me subscribed to Strava so it’s frustrating to still find it glitchy when there are free alternatives available.As an additional detail, these activiti

As mentioned in the title - Roller rides recorded as Indoor ride via Wahoo elemnt roam do not take into account breaks distorting the average speed, neither auto-pause nor manual pause are taken into account when the workout is synced with the strava. thus distorting average speed a lot

I have created many new Segments in the last 7 years and I am quite familiar with the process.  Typically the leaderboards for new Segments are built in an hour or so and the process evidently involves scanning the most recent Activities first (if I am bored I might refresh the new leaderboard a few times to see it develop).About 20 hours ago I created a new Segment.  When I look at the leaderboard just now I see only 54 entries (there should be about 300, because the new Segment is essentially the first half of a much longer Segment that has this many) and all the entries are after Oct 2023, suggesting the process is only about 15 % complete.About 8 hours ago I created 3 more Segments.  When I looked just now these new Segments only have a few entries in their leaderboards and nothing before October 2025, suggesting the process is running at only a fraction of the usual speed.Is this a known problem ?  When can we expect things to return to “normal” ?Thanks in advance for your help in

4) Submit for Review So now you’ve got a popular app that’s lookin’ sharp? Congrats! You’re probably ready to get your rate limit raised. Fill out our Developer Program form for review and be sure to include screenshots of all the places Strava data is shown and the “Connect with Strava” button in your application. https://share.hsforms.com/1VXSwPUYqSH6IxK0y51FjHwcnkd8

Hi AllMy Huaewi Gt5 Pro records walking and outdoor cycling on Strava nicely but is not syncing golf and spinning (indoor cycling). Anyone encountered the same issue and have a solve?Thanks

New activity type tags like Recovery, and With Pet etc are not showing in my strava app and also on desktop website version. How to get that tag options? I tried reinstalling app also and it has latest version too.

I use AWU3 as a running watch + Polar H10. I don't carry phone with me, I have LTEAll possible permissions has been added to Runna, all is enabled both phone and watchAll workouts syncs OK, but sometimes without a Heart Rate graph, only average valueDid any if you experience such issue? 

Hello,I am missing the transparent overlay that includes an outline of your running route. When I go to share my run it gives me 5 transparent overlay options, but not that particular one. My app is up to date and I am a subscriber.

Hi all.  I have been discussing this issue with the support for over one year now, and nothing happens. I would really know if there are more people out there that experience issue.When I edit a “ride” I get this “strava server has encountered an error...” message. My workaround is to first save the ride as a run, and then switch it back to ride. After this I can enter details to the ride.I think it is connected to my account/profile, while I have tested on several phones (Samsung two models, and Iphone). And while I have had it for so long, several strava app version are tested. How to get help with this issue?Cheers! Daniel 

Anyone else having issues trying to view their app in the My API Application Page? I keep getting an error message saying “Something has gone wrong”. Wondering if anyone else is having this issue?  

i have a android phone and whenever i go on a run i never have much problems well today i went on a run and everytime i puase and then resume my run the pace stops updating and the distance does not change. My little GPS green dot keeps moving around but nothing keeps tracking. I have restarted my phone it have checked my GPS signal which is a strong signal and I have turned off auto puase and it still does not work. My strava got a update last night and ever sense this update I cannot track any runs on my phone. Eveything on my watch works just fine but when I try to use my phone nothing seems to work after I puase and resume my run. How do I fix this? I have a android a16 phone. 

I have a Strava Premium subscription, but I still can’t see my Year in Sport.What is causing this?

I don’t subscribe to Strava.It used to be that when I clicked on a mile this would be highlighted on the map. When I moved the cursor along the speed/elevation profile a dot would appear at the appropriate point on the map.None of this happens now. It looks as though my map is just a static picture.Have Strava taken this feature away for non-subscribers?I’m using a PC. I’ve tried using Edge and Chrome.

Hello,I did a run with my Garmin yesterday and noticed that Strava only imported a part of the track whilst Garmin Connect and other connected apps show the complete track. The Strava record stops at a point where I had to pause for some seconds to cross a street (I resumed the run afterwards). Deleting the record and manually re-importing it as a .fit file didn’t help.Is that a known bug or has anyone a clue what might be the problem?Thank you very much for your help! :)

I want to be able to share a several flyovers to non Strava users.  In the android app Flyover is being offered as a choice when I hit the share activity button. So map visibly is being set correctly, otherwise the option will not show.When a recipient tries to open my shared link they get the message - “This activity could not be found. It was either deleted or is private.” If I open it the link when logged in to my account it works. I am puzzled by the inconsistent instructions in this forum, in the Strava help and elsewhere describing what is needed to get this to work.    Yesterday I was seeing my shared Flyovers open for others without Strava accounts even with Individual activity visibility = Followers. Instructions say this should not work but it did.I have set Activity PermissionsIndividual activity visibility = Everyone. map visibility = EveryoneGeneral PermissionProfile page = Followers Activities = Followers Flybys = everyoneDo I really have to open my entire account to ever

My Fitbit refuses to send heart rate data to Strava. I can see the heart rate data in the fitbit app but it will not come through to Strava. Any suggestions? I’ve checked the settings on the fitbit app and HR data is allowed to go through.