Unanswered questions

Al the screens in the mobile app are stuck with the loading sign. I can't upload my bike ride because it stays on loading or something.

Hi community and Strava team,I submitted our application for PeakFlow on April 15, 2026, and received the automated confirmation. Currently, our app is stuck with the default 1-user OAuth limit.As a B2B2C coaching platform, this limit is now actively blocking our new users from completing their onboarding flow. Athletes are trying to connect their accounts and are getting rejected by the authorization screen. We've had to temporarily build a workaround asking them to log data manually, which defeats the purpose of our Strava integration.App ID: 215535I completely understand there is a review queue, but is there any way to get a temporary bump in the user limit while we wait for the full review to conclude? We are losing real users over this constraint.Thanks for any guidance!

Hello Strava Developer Support,I hope you're doing well.I would like to follow up on my previous request regarding additional access for my application:Client ID: 217342 App Name: BabyrunSpecifically, I would like to request an extension to the number of allowed users. I have already submitted this request through the official form, but I haven’t received any updates yet.Could you please check on the status of my request or let me know if any additional information is needed from my end?Thank you for your time and support.Best regards,Jaypennson Amang

Dear Developer team,I would follow up on a request I submitted last week for an increase in the number of athletes for my application. I completed the form provided for this purpose.Could you please provide review and let me know if there is any necessary info required from my end ? My Client ID:  226118Thank you for your time and assistance.

Hi guysUnfortunatly 2 years ago, when I have created my Strava API application, I have registered a wrong API callback Domain (myapp.com) together with a smartphone app.Now, I have another smartphone app (which should also use the Strava API application) and I would like to fix this. Can this schema work?inklaybeta://inklay.app → For my legacy appinklay2://inklay.app → For my new appThank you!Lukas

https://www.strava.com/activities/18265457231The achievements from this ride show as PRs in the notes but not on the leaderboards. I’ve been through the help and done as suggested but no joy. Any further suggestions please

HI, Wondering the status of my application. requested user increase Client ID117619

Has anyone heard back? What’s the latest timeframe? I was just going from 1->10 so this should be easy and low weight. 

Has anyone experienced submitted the athlete limit increase form and not hearing definite answer about your application? I’ve submitted and followed up by email but haven’t gotten a response for the associated issue.Saw this reply in a different thread, but having followed up by email and not getting a reply I’m stuck on what to do next. Please note that (1) I’ve already filled and sent back the form (2) waited >10 business days (3) reached out back Strava Thanks!Client ID: 183565

Bonjour , je n’arrive pas a établir de connexion avec le gps et enregistrer mes données entre l’appli sur mon téléphone et ma montre . pouvez-vous m’aider.

I could not save my activity today. As a solution I thought to log off and then log in again on Android phone. However on the phone Strava doesn't want to log in. But I can log in om my computer. Why can I not log in on Android anymore, like this I cannot use the App anymore.

Hi Strava developers,I've built a small private web app for myself and a few friends — three of us currently but possibility of it being five of us in total — training together for the Great South Run on 18 October 2026. The app pulls our run telemetry from Strava (activity:read_all scope) so we can share a leaderboard, track each other's training, and run a small team campaign over the 25-week build-up.I'm hitting the default 1-athlete limit on my application — I've connected, but my squad-mates get the "limit of connected athletes exceeded" error when they try to authorise.Could I please request an increase to 5 connected athletes?Quick context for the request:App name: GSR Showdown Client ID: 229579 Use case: read-only consumption of our own activities (filtered to Run / TrailRun / VirtualRun) plus per-second streams for HIIT sprint detection Volume: 5–7 activities/week per user → roughly 20 stream calls/week and well within current rate limits Scope: purely personal project, no pla

Hello!I have read several topics regarding the lack of a proper multisport feature on Strava that allows athletes to showcase their combined performance. While a fully integrated, smart multisport feature would be amazing, I believe the following 'simpler' addition would already provide significant value:I suggest adding a generic "multisport" option under the "upload manual activity" menu. This would allow athletes to register their total duration, date, and time, along with a custom description.This would solve a common pain point for many athletes: currently, a single multisport event often results in multiple short, fragmented activities being posted to the feed due to how devices split the files. With a manual multisport entry, users could post one overarching activity for their followers to see and then choose to hide or delete the individual segments.This 'lightweight' solution would keep feeds cleaner while still allowing athletes to highlight their total achievement.With kind

I accidentally deleted, my activity today I wanted to delete, a photo or image, but when I log in to website to restore there are no other previous activities,neither an option of restoring. Kindly assist.   

I want to point out that some segments relating to my cycling activities are unjustifiably deleted from your system and this is a problem for me because I cannot compare the segments. Thank you. 

I have been using the Runna app and have a training plan on there that I follow.  I recently added Strava to my membership so that I could create routes.  I also like to track my heart rate.  At the moment I don't seem to be able to get the data to merge when I run so on setting off I have to start Runna so that it talks me through the run, then I have to start Strava so that I can see where I'm going, then I have to start Strava on my Ssmsung watch so that I can see my heart rate.  This seems mad to me and i end up with 3 runs on my Strava spp afterwards.  Are there any suggestions for a reduction in apps when I run  please?

It would be great to be able to select only real rides on any challenge, just like you can do it for gender. I would like to be able to compare my results with the same type of efforts, great respect for virtual rides but they are a different sport from the real ones.

Hello Strava Community,I am writing to request assistance with a refund for a 1-year subscription that was automatically deducted from my account on April 25, 2026.  This charge was unintentional, and I have already canceled the subscription to prevent future renewals. I have not used any premium features since the charge occurred. This unexpected expense of 1,500.00 has put me in a difficult financial position, and I would be very grateful if a refund could be processed. 

Hi All,New to Strava API, may I know how long would it take for Strava to increase my limit (currently at 1) to about 50 ? currently still at Beta testing mode.ClientId: 210464

App Name: Running ArtClient ID: 216153Category: Prints / VisualizerWebsite: https://running-art.comWhat it does: Running Art transforms GPS activity data into minimalist, gallery-grade posters.Why I need production access: My app is currently limited to 1 athlete. I am ready to launch and need to allow customers to connect their accounts to select their runs for printing.I confirm that I comply with the Strava API Agreement and Brand Guidelines.

Hi Strava team,I'm requesting production access for my application.App name: INTAKEClient ID: 224411Category: WellnessWebsite: https://track-intake.comPrivacy Policy: https://track-intake.com/privacyWhat it does: INTAKE is a clinical-grade nutrition and fitness tracking app. It syncs workout data from Strava (activities, distance, heart rate, elevation) to provide users with post-workout nutrition insights like hydration, protein, and electrolyte recommendations.Why I need it: Currently limited to 1 athlete (Single Player Mode). We have beta testers who need to connect their Strava accounts via OAuth.The app only reads activity data — no write operations, no data sharing with third parties. Fully compliant with Strava API Agreement and Brand Guidelines.Thank you!

Hi Strava team,I have built a web application that integrates with the Strava API.Website: https://runblue.yibuu.com/Description:This is a personal running tool that allows users to connect their Strava account and view their own activity data, including routes, distance, and performance insights.The app is already live and functional:- Users can log in via "Connect with Strava"- Only the authenticated user's own data is accessed and displayed- No data is shared publiclyRequest:I would like to request production access so that multiple users can connect their Strava accounts.Currently, my app is limited to 1 athlete.Please let me know if any additional information is required.Thanks!  

Hi Strava Developer Support, I submitted my request for increasing athlete connection limit a few weeks ago and still have not heard back. No worries as I’m sure you get quite a lot of these to review, but I was wondering when I may expect a response.  Thank you! 

Hi Strava API Team,We are a private triathlon crew of 23 people. I am building an internal dashboard using Make.com to track our crew's activities. It is for personal use only, and there is no commercial use.Could you please increase our athlete connection limit from 1 to 100?My Client ID is: 188421Thank you.

Hi everyone!I built a small app for my running club called Club Runners (club-runners.vercel.app) — it shows personalized stats, training insights, a world map of runs, club events, and an AI assistant that answers questions about your running history, all powered by Strava.I submitted the API access request to allow my club members to log in, followed up multiple times via email, but haven't heard back from the Strava developer team.Has anyone gone through this process and found a way to get a response? Any tips would be greatly appreciated!Thanks in advance