Unanswered questions

I usually crop the ends of my bike rides to remove “noise”.  I have done this more than 1,000 times without any problems.  However, today I tried to crop yesterday’s ride without success.  I proceeded as normal but after watching an hourglass and “Cropping in Progress” message for 30 minutes it returned to show the Activity, but it had not been cropped.  This happened twice.Maybe this unusual problem is related to other recently reported issues about failures to delete duplicated Activities and very slow building of initial Segment leaderboards (over 40 hours). 

Hi there, I noticed with a newer Strava update the team has provided the ability for users on event creation to add pace groups and the type of event (format) e.g. social but these fields aren’t available yet via the API are there plans to add them or is there a new endpoint that hasn’t been added to the docs that exposes these fields?Thanks, keep up the good work - Calvin 

Hello. I can’t change my email address. i switched phone. I want to change the email address associated with my account for accessibilty reason but everytime I change it, it tells that something went wrong and try again later. Please help me with this. Response on this issue is appreciated. Thank you

This is a strange thing. I am using my Pixel 3 watch (Fitbit app on my Pixel 9 Pro Fold phone) to track activities (long dog walks, runs on the treadmill, outdoor skating). I’m also using ROUVY to ride indoors. As far as I can tell, both of these apps are linked to my Strava account to automatically show these activities. However, none of these activities are showing in my Strava dashboard. The strange thing is that I get friends on Strava sending me kudos for these activities (notifications). Yet, I don’t see these activities in Strava myself. I’ve tried uninstalling/reinstalling Strava on my phone. I’ve also unlinked and reminded my ROUVY account with Strava as well.Any ideas? This is really odd to me.

Last month I was able to manually update my FTP but I tried yesterday and today and am unable to update. Every time I try it pulls up the subscribe page. Are free accounts now no longer able to manually update FTP, or is there a different path to do now? I tried both on my phone in the App and on the Website.

Hello,I'm experiencing an issue with the Athlete Intelligence feature in the Strava app. Every time I finish an activity, I receive an error message saying "Oops – something went wrong," and no summary is generated.I’ve already tried restarting the app and resetting it completely, but the problem persists. The feature used to work fine before, so I’m not sure what’s causing this.Could you please look into this or let me know if there’s a known fix?Thank you,  Paweł Ceranowicz

In the Strava mobile app, when an activity description contains a link (URL) and is longer than the space shown in the activity view, the description is truncated — and the “...see more” (or “show more”) option no longer appears. As a result, the full text cannot be viewed in the app.Previously, it was possible to expand long descriptions using the “see more” link. This behavior has changed recently (oct 2nd it still worked). The issue only affects the mobile app; on the web version, long descriptions (including those with links) can still be fully expanded.So you messed up something with links in description in the last 4-5 weeks or did this on purpose?

I have created many new Segments in the last 7 years and I am quite familiar with the process.  Typically the leaderboards for new Segments are built in an hour or so and the process evidently involves scanning the most recent Activities first (if I am bored I might refresh the new leaderboard a few times to see it develop).About 20 hours ago I created a new Segment.  When I look at the leaderboard just now I see only 54 entries (there should be about 300, because the new Segment is essentially the first half of a much longer Segment that has this many) and all the entries are after Oct 2023, suggesting the process is only about 15 % complete.About 8 hours ago I created 3 more Segments.  When I looked just now these new Segments only have a few entries in their leaderboards and nothing before October 2025, suggesting the process is running at only a fraction of the usual speed.Is this a known problem ?  When can we expect things to return to “normal” ?Thanks in advance for your help in

App and watch worked flawlessly on my iPhone 14, now I’m on the 17 and I think my app is glitched.My activities are no longer synced and I’ve reset all permissions, etc. anyone else have this issue?Strava app states to accept permissions but I cannot find anything disabled/not approved to share. 

Bonjour , Je voudrais avoir les statistiques des données strava de mon compte au sujet des activités avec le paramètres “déplacements transports”.Puis-je les exporter ?Puis calculer mon  bilan carbone annuel ? mensuel ? hebdomadaire ?Cordialement,Nathanaël

We are using https://www.strava.com/oauth/authorize?client_id=...&response_type=code&redirect_uri=https://ictrainer.com&approval_prompt=force&scope=activity:write%2Cactivity:readto login the user initially. But if an user was loged in in the browser yet the login for the new user does not force a new login. How can we force this? All other platforms allows in the oauth-authorization process that the complete user login is forced. 

I have a functioning webhook but need to update the callback URL as this will be changing. First I tried simply creating a new subscription but found I couldn’t since you can’t have more than 1 active at a time. So then I tried to delete the existing subscription to recreate it - but running into the following error:{ "message": "Resource Not Found", "errors": [ { "resource": "PushSubscription", "field": "", "code": "not found" } ]}I have double checked that it’s the right sub id using the GET request to https://www.strava.com/api/v3/push_subscriptions.This query is successful which also rules out an issue with my client_id and client_secret (I am using postman and leveraging variables so know they are the same).Body is set to None. Here is the query: https://www.strava.com/api/v3/push_subscriptions/[my_id]?client_id={{client_id}}&client_secret={{client_secret}}

I just got a new phone, and after installing the Strava app, I noticed that any time I try to view an activity (either mine or someone I follow) the app crashes. It also crashed if I try to tap on the Maps or Record features. I can navigate the rest of the app features like Groups, If I go to the “You” feature I can also navigate within the Progress option plus I can scroll down my list of activities but just can’t open any.It has been uploading activities from Zwift and my Wahoo Element IRL rides without issue.I had a Pixel 6a before and now a Pixel 8 Pro. Same Android OS version/build on both phones and settings for the Strava app are all the same too.I have done the usual troubleshooting like clear app storage/cache and also uninstalled/reinstalled the app too.Not sure if it’s a specific feature of the Pixel 8 Pro causing the issues that my 6a did not have but it’s very frustrating.Thanks for any suggestions offered!

Currently, the pickleball activity does not track shoe usage. While it may seem unnecessary, I would argue that it’s an important metric for many pickleball enthusiasts. As new shoe companies arrive on the scene, it’s nice to know how many hours of play we are getting out of our shoes. This helps determine future shoe purchases. 

The graph for the performance predictions is showing the y-axis in reverse order.This is both irritating and wrong.Can you please fix the graph so that it correctly shows the ‘time’ on the y-axis correctly?

Strava is knocking time off my performances rather than mirroring what I send to the platform from my Reflex Active 45 GPS watch/app Why is it so out?????

Some people use rear wheel-on trainers, some take just the front wheel off for incline machines, others take just their rear wheel off, others still are on rollers with both wheels on. Strava needs a selection for each indoor ride activity: rollers, wheel-on trainer, or wheel-off trainer.I use a rear wheel-on trainer. Every ride is adding mileage to my rear tire, not my front, but Strava is recording it as mileage on my front tire too. The trainer can’t use brakes or I fly out the third floor window, but the brakes are gaining mileage too. Same for the front wheel which is just sitting there. Etc.For people who remove their rear wheel for the trainer the cassette can also be saved from mileage recording.For people on rollers, no change that I can think of is really needed from a regular outdoor ride.It’s looking like a long cold snowy Chicago winter and the mileage difference between front and rear for me is growing quickly. If the component tracker is to have any relevance, this featu

Olá. Estou conseguindo criar os segmentos, porem passa umas horas, não atualiza o segmento, aparecendo somente eu como participando do segmento. Gostaria de saber se está tendo algum problema com o strava?

Hello, I would like to remove or revoke members from my club who are posting inappropriate content or appear to be bots. As the club owner, I currently don’t have access to the full member list and therefore can’t remove them. How can you assist us with this issue?

Saya tidak pernah merasa berlangganan stravaa tolong pencerahannya 

For a week or so now the map that is displayed when opening an activity defaults to the middle of Africa. Likely the equator  at Null Island rather than defaulting to the activity area /  showing the activity on the map. I’m a strava user of many years so am used to Strava’s quirks from time to time, but this seems to persist and I am not sure anyone else is having the same issue. It only seems to be an issue on desktop / website. I cant see anything awry in settings Etc and think s like OS maps and Google seem to default to my rough area as usual. But again this is an issue when viewing saved activities not when recording new ones, so usually it doesnt matter where I am, it defaults to the area of the activity. I.e. When I am at home in North West England and view an activity in France the map opens showing the part of France relating to the activity 

The heatmap dissapears when I lock and unlock my phone, even when recording. I see a similar issue related to connectivity but here I keep full connectivity only lock and unlock my screen. This ds an issue as I use the heatmap to navigate and have to turn screen on and off many times for battery preservation as starva uses a lot of battery.

HelloPlease help us checking if everything is correct with our API acces by "data" app.When we call to API for example to List Athlete Activities, returns error: {"message":"Authorization Error","errors":[{"resource":"AccessToken","field":"activity:read_permission","code":"missing"}]}We've try to :- correct access permission by Revoking Acces to "data" app and Allowing again - we gets the same error- Generate New Client Secret - works fine, refreshing token works fine but at the end again the same error 

Wondering why Strava isn’t counting my steps in my run for my December challenge? I’m seeing it counted my walking steps for the challenge just fine but running doesn’t add to the challenge at all.The challenge board says it’s counted the activity but I’m only getting steps from the walk? All permissions are on, I’m only using Runna, Strava, or my Apple Watch Ultra 3. The running activity was specifically from a planned Run in Runna. While the walk was just a quick Apple Workout   

Hi,I’m using Technogym equipment at my gym — the Excite Bike and Excite Run. Every time I use them, I sync my phone with the Technogym app. It then connects to my Polar OH1 and sends the training data when I’m done.Both machines send my data to Strava after the workout, but I can only see my heart rate data for the Bike sessions. The heart rate data doesn’t appear on Strava for treadmill (Excite Run) workouts, even though it’s visible in the Technogym app.Any idea why?Thanks in advance.