Unanswered questions

I had a Strava account that I previously had linked to my NYRR account.For some reason when I got a new Garmin and set it up, I created a new Strava account through my Apple ID, which is different than the old account I had.I did not realize I had 2 separate accounts until this week when I went to see why I wasn’t receiving credit for the NYRR Resolution Run.I can see the NYRR Resolution Run as a challenge on my old Strava account, however I unlinked my NYRR from that account, and re-linked it to my new Strava account, where I do not see the Resolution Run as a challenge. When I search for the NYRR Resolution Run through my new Strava account, it asks me to re-register, which I don’t feel like I should have to do since I’ve already re-linked my NYRR account to my new Strava account. I’ve reached out to Strava support and NYRR support, NYRR pointed me to Strava, who provided me with a generic response to check out the articles on their support page. Does anyone know what I can do to get

How do you remove the 3D map as the default map and make the 2D Map the default map. The 3D map does not give the perspective 

I have my Fitbit and Strava accounts linked, so runs, walks, hikes, and bike rides that I record with my Fitbit (Versa 4) are automatically synced to Strava.There are other activities with GPS tracks though that do not appear to sync.Specific examples include alpine skiing and ice skating.Currently I can download the *.tcx file for an exercise from the Fitbit app and then upload it manually on the Strava webpage.Is there a setting or configuration I am missing that would allow this to automatically sync? If this is not currently supported, can the Fitbit-to-Strava sync described here (Fitbit and Strava) be extended to include all exercises with a GPS track?I asked this same question on the Fitbit community forum (Versa 4 Sync all the workouts with Strava) and they indicated that they cannot address the issue from their end, so I am trying on the Strava side now.

Ive noticed recently that on my list of activities on the Android app and the site on PC that my ski and snowboard elevation data has either disappeared completely or been wildly inaccurate if the data was recorded with a garmin watch, however any of the data recorded with the app on my phone hasn't been affected.Strangely enough once I click into the activity on the app the correct elevation is still present (see attached image). Has anyone experienced this/is there a known fix?Watches used were a garmin vivoactive 4 and garmin instinct 2x 

Hi everyone, I have had Huawei GT6Pro for couple of months now. When I go a walk I leave my Samsung phone at home and after workout it syncs with Strava when I get back home. I had no issues.For some reason the 180 Minute Sweat and the walk 100K steps challenges is not showing progress but all the other challenges are. I contacted Strava support and got some links for help, But cant figure it out, The only thing I can think of is, Do I need to take the phone with Me to count the steps through the Strava app?

I couldn’t find this question (but maybe I’m a bad searcher).  I have an app that uses my API key which works great.  Athletes can use the app and it works great.  I’m in the process of building a separate app, but notice that to setup the API it seems to only let me have one app.  I’ve looked through most of the documentation, and it doesn’t specify that I can’t create multiple apps...but I don’t want to break any ToS gothcas.  So if I have a mapping app, and a streak\data app, can I use the same API connection?  Do I need to setup a different type of profile?  Do I need to setup an additional athlete profile (that seems weird...)

Ever since the update a few weeks ago with the new fonts and stuff, when I try to look at the map it just flashes randomly making it very difficult to zoom in or move around or see anything. This only happens in the Maps page, not the Record page. I never had an issue before this. UPDATE FROM STRAVA: Thanks for posting about this and sorry for the trouble. Our Team is aware of these issues and is currently investigating. We don’t currently have an estimated time of resolution and we ask for your patience while we look into this.

Happy New Year, All.  As far back as 12/21/25, I identified all of my recent outdoor rides (with a power meter) are reporting in Strava (app & web) as 146w--identical on all of them.  My wahoo computer/Xert/TrainingPeaks/Wahoo app, etc. all report the same figures as the wahoo computer.Does anyone else have this issue? Does anyone know how to resolve it?Thanks!

After uploading rides from Zwift strava does not seem to recognize that as an activity. It shows up as a 0 on my relative effort as well as in overall fitness. Does anybody know why this could be happening? well as the 

HelloWhy is my Year in Sport Cycling 500+ Miles Lower than my Statistics Total?I’ve done the login off and back on and refreshing but still the same.Is there anything I can do to change?Thanks and Happy New Year to you all!Caroline 

I know this topic has been discussed before but why on earth you won’t allow your own links?! I am trying to publish a post on Strava Tax in the club that I run, sharing your own article. Your system even removes that! You can easily add a link safety check and not blindly block all links, including your own. Clearly, a strava.com URL should be safe. Here is the link I am talking about: https://stories.strava.com/articles/explaining-the-strava-tax

Hi everyone,I submitted a request form to increase the API request limit last Wednesday, but I haven’t received any response yet.I’m wondering if the Strava developer team is currently on Christmas holiday, or if anyone else is experiencing delays with request limit approvals around this time.If you’ve submitted a similar request recently and got a response, I’d really appreciate it if you could share your experience.Thanks in advance!

Usually when running I use my watch and it works without fault but today i did a 5km run using my watch, it didnt register on the app tho. Now I lost progress with my back to base challenge. Anybody know how to help

Hi everyone, Been doing the monthly 50k walk challenges since August but can't find the January one, any ideas how to getvthis created? Thanks

In many groups, I came to notice some posts that seem to be AI generated from new user accounts. They look inofensive, but I don’t get the point of them and there seem to be no category to report them. They’re not spam, not dangerous, not harassment, not hateful, not misleading, selling nothing, etc.. Since they have no activities (or sometimes a tiny one), they’re not building social capital, selling coaching, farming kudos. So I wonder if bots aren’t slowly infiltrating the system and stay quiet for a while or testing behaviour of Strava users?Example of post:“””Where the road leads, good company follows 🚴‍♀️I’ve always loved cycling not just for the views or the movement, but for the people it brings along the way.Good rides, good conversations, shared effort… that’s my kind of connection.If you enjoy being on two wheels, we’ll probably get along just fine.“”” 

Hi everyone- my wife and I both use the Strava app rather than a watch to record our walks, and both have the identical up to date versions of Strava app on our iPhones (she has 14 and I have an iPhone SE.) She is unable to see steps when she records a walk- sees distance, time, elevation but not steps, whereas I have steps.i have consulted all the online support articles, followed all the steps regarding linking Strava  to the Health app in iPhone for steps, but none of this seems to make any difference, the issue still prevails.Strava support has suggested I need to add a sensor when I record a walk, but none come up when I try to do that.Has anyone encountered a similar issue and/or can suggest steps required to resolve this, as I’ve tried everything and so far, no joy at all?Thanks and regards Chris

At my Samsung S24 the Strava app stops tracking the correct location when I pause to wait for my fellow hikers or watch the scenery …. Only after finishing the activity and returning back before saving it I’m able to obtain a new (GPS) position and continue tracking again. Changing power optimization, location, etc. settings have not resolved the issue. Who has ideas to solve this?

I recently subscribed to Strava, but I noticed that I don’t have access to the new share style, which I understand is available only for subscription accounts. Could you please let me know how I can enable or use this feature?  

Why is this missing again this January?

I have a paid student subscription running to April 2026.  When I log in, it is showing me as unsubscribed, so can’t access the paid features. I have tried creating strata support tickets, but they keep getting closed as Solved almost instantly.  There appears to be no other way to contact Strava so I am stuck.Any ideas how I can get someone at Strava to investigate?

I use AWU3 as a running watch + Polar H10. I don't carry phone with me, I have LTEAll possible permissions has been added to Runna, all is enabled both phone and watchAll workouts syncs OK, but sometimes without a Heart Rate graph, only average valueDid any if you experience such issue? 

So the strava is unusable for me at this point, I use mi fitness to record my data and then when strava gets it it starts to show some bizarre stats like I made 12km on a 1km with 180 kmph speed 

I hate the pop up that asks "do you want to share this activity" when I make a screenshot. This just started happening a day ago. When try to make a screenshot a pop up appears and prevents me from doing screenshots normally. It stops me from doing what I want with a screenshot and using my phone's features. I don’t want the canned Strava sharing images. Anyone else have this problem? 

Hello my friends, I hope you can help me solve my problem in the application, which is related to my followers. Every now and then, the application automatically cancels my follow-ups, and I am always forced to re-follow my friends again. This has caused me great embarrassment with my friends and has caused me great disappointment. I hope to find a solution to this problem as soon as possible. Thank you.

I’m wondering why my follower and following lists are no longer in alphabetical order?