Unanswered questions

Is there a way to keep the ride ‘live’ on Strava, but to exclude it from the Fitness/Freshness algorithm calculations?Last September, on holiday, I climbed a number of mountains on my bike, including Tourmalet.  Part way up that climb, my power meter began to malfunction and, broadly speaking, continuously added about 600-watts to my actual power at any given time.  Whilst that resulted in a rather impressive set of stats at the end of the ride (!), it was obviously incorrect.  It has also meant that every Fitness/Freshness graph I produce on Strava ever since has a huge and misleading ‘peak’ if I let the system calculate it using power.If it had been pretty much any other ride, I would probably have simply deleted that ride from Strava to avoid the distortion, but, for obvious reasons, I wanted to keep that particular’s day’s climbs as part of my ‘official record’.

Hi,I’m experiencing the likewise issue as below link and would appreciate guidance. A private road on my property is still routable on Strava, even though it is correctly tagged as access=private in OpenStreetMap. Despite multiple support tickets, the issue has been repeatedly closed without comment, and routing continues to direct users through my property. This has resulted in repeated trespassing. My question to the community (or Strava moderators) is:Is there any way to request a routing geofence or routing block for private property when OSM is already correct, but Strava routing still allows it?Any advice from others who have dealt with similar situations would be appreciated. 

4) Submit for Review So now you’ve got a popular app that’s lookin’ sharp? Congrats! You’re probably ready to get your rate limit raised. Fill out our Developer Program form for review and be sure to include screenshots of all the places Strava data is shown and the “Connect with Strava” button in your application. https://share.hsforms.com/1VXSwPUYqSH6IxK0y51FjHwcnkd8

I don’t subscribe to Strava.It used to be that when I clicked on a mile this would be highlighted on the map. When I moved the cursor along the speed/elevation profile a dot would appear at the appropriate point on the map.None of this happens now. It looks as though my map is just a static picture.Have Strava taken this feature away for non-subscribers?I’m using a PC. I’ve tried using Edge and Chrome.

When editing an activity from the listing (https://www.strava.com/athlete/training), ticking the checkbox “Commute” does not work.Furthermore, this works from the android app, but taking the same activity from the web and saving it again removes the tag

Dear Strava Support Team,I am contacting you to request the cancellation of an active Strava subscription on my account. I never knowingly agreed to this subscription and only became aware of the charge after the transaction was processed.I have submitted a refund request through Google Play and am currently awaiting the process, which is expected to take 1–4 business days.Here are some details that may be helpful in tracking my account:Amount charged: Rp 609,390.00Device used: Android I would like the Strava team to assist me by:1. Canceling the active subscription.2. Reviewing this case and supporting the refund so that my funds can be returned. 

Dear team stravaGood morning Please help me with the refund process for the annual subscription I accidentally purchased, which the app automatically processed without my confirmation. I haven't used the Strava app since October. I only took a trial subscription, and then an annual bill was issued, which then automatically transferred the payment to my account. I will use the funds for hospital expenses. So, please help me with the refund process. I sincerely request it.Thank you.

Hi All,Am I the only one who cannot save the map setting about heatmaps?It stopped working some time ago.When I open the maps, I can turn on the heatmaps layer; it works as usual, but only until I temporarily switch to another application or just turn off and on the screen.I haven't found any workaround yet, unfortunately.

How do you assign shoes to a bike?I have selected Cycling as my default sport but when I try to add shoes to a bike I do not get a choice of bike only Running  , walking etc. sports.

Apologies if that has been responded somewhere already but couldn’t see any recent post and want to believe there is a fix for this.In short, the 1km auto-laps from my Apple Watch (using native workout app) are not showing correctly on Strava, where some of the laps are way offs (not seconds, like a minute in some instance). I have my Apple Watch in the simplest setting: no auto-pause, not pace range alerts, etc. just the basic 1km lap marker. I obviously sometimes manually pause my watch at red lights, etc. Total distance, average pace and time all match. Just wrong splits. Does this has a fix? I would be shocked if not, which would basically prevent me from using Strava going forward. And hopefully no advice of turning off 1km auto-lap, as this is important feature during my runs.      

Hello, I shared this in another post, but since the owner of that (now marked as solved) thread believes this might be a different issue, I wanted to create a new topic. I use an Apple Watch Ultra and the native Apple Fitness app to record my runs. I sync the activities to the Strava iPhone app. I’m having issues with split paces for runs where there are pauses and resumes during the run. This also affected my PRs — now I have dozens of strange PR values (e.g., 3–4–5s/km!). There are lots of people (including two of my friends) having this issue for a very long time. It’s really strange that it still hasn’t been identified by Strava. If they looked at the strange PRs recorded with Apple Watch, they would definitely notice this. Here’s my typical running scenario where I encounter this problem consistently:• I start a run using the native Fitness app on my Apple Watch Ultra.• I run ~3 km.• I pause the activity on the watch.• I wait or walk for a few minutes.• Then I resume and run anoth

In many groups, I came to notice some posts that seem to be AI generated from new user accounts. They look inofensive, but I don’t get the point of them and there seem to be no category to report them. They’re not spam, not dangerous, not harassment, not hateful, not misleading, selling nothing, etc.. Since they have no activities (or sometimes a tiny one), they’re not building social capital, selling coaching, farming kudos. So I wonder if bots aren’t slowly infiltrating the system and stay quiet for a while or testing behaviour of Strava users?Example of post:“””Where the road leads, good company follows 🚴‍♀️I’ve always loved cycling not just for the views or the movement, but for the people it brings along the way.Good rides, good conversations, shared effort… that’s my kind of connection.If you enjoy being on two wheels, we’ll probably get along just fine.“”” 

I hate the pop up that asks "do you want to share this activity" when I make a screenshot. This just started happening a day ago. When try to make a screenshot a pop up appears and prevents me from doing screenshots normally. It stops me from doing what I want with a screenshot and using my phone's features. I don’t want the canned Strava sharing images. Anyone else have this problem? 

Both in iOS app and on web, when I complete an activity and go to the Map view and enable the personal heat map, the most recent activity doesn’t show up until I TOGGLE the “show private activities” setting for the Personal Heatmap layer. If it was off I have to turn it on, if it was on I have to turn it off. This is notwithstanding that the activities I am recording are public and this setting shouldn’t affect it, and that disabling “Show private activities” should never cause activities to appear on the heatmap. Just toggling the heatmap on and off doesn’t show it. Switching the map on and off doesn’t show it. Only toggling the “show private activities” option will immediately show the most recent activity on the personal heat map. If I toggle it back to the old setting it disappears. The personal heatmap is the main thing that’s kept me subscribed to Strava so it’s frustrating to still find it glitchy when there are free alternatives available.As an additional detail, these activiti

As mentioned in the title - Roller rides recorded as Indoor ride via Wahoo elemnt roam do not take into account breaks distorting the average speed, neither auto-pause nor manual pause are taken into account when the workout is synced with the strava. thus distorting average speed a lot

I have created many new Segments in the last 7 years and I am quite familiar with the process.  Typically the leaderboards for new Segments are built in an hour or so and the process evidently involves scanning the most recent Activities first (if I am bored I might refresh the new leaderboard a few times to see it develop).About 20 hours ago I created a new Segment.  When I look at the leaderboard just now I see only 54 entries (there should be about 300, because the new Segment is essentially the first half of a much longer Segment that has this many) and all the entries are after Oct 2023, suggesting the process is only about 15 % complete.About 8 hours ago I created 3 more Segments.  When I looked just now these new Segments only have a few entries in their leaderboards and nothing before October 2025, suggesting the process is running at only a fraction of the usual speed.Is this a known problem ?  When can we expect things to return to “normal” ?Thanks in advance for your help in

Hi AllMy Huaewi Gt5 Pro records walking and outdoor cycling on Strava nicely but is not syncing golf and spinning (indoor cycling). Anyone encountered the same issue and have a solve?Thanks

New activity type tags like Recovery, and With Pet etc are not showing in my strava app and also on desktop website version. How to get that tag options? I tried reinstalling app also and it has latest version too.

I use AWU3 as a running watch + Polar H10. I don't carry phone with me, I have LTEAll possible permissions has been added to Runna, all is enabled both phone and watchAll workouts syncs OK, but sometimes without a Heart Rate graph, only average valueDid any if you experience such issue? 

Hello,I am missing the transparent overlay that includes an outline of your running route. When I go to share my run it gives me 5 transparent overlay options, but not that particular one. My app is up to date and I am a subscriber.

Hi all.  I have been discussing this issue with the support for over one year now, and nothing happens. I would really know if there are more people out there that experience issue.When I edit a “ride” I get this “strava server has encountered an error...” message. My workaround is to first save the ride as a run, and then switch it back to ride. After this I can enter details to the ride.I think it is connected to my account/profile, while I have tested on several phones (Samsung two models, and Iphone). And while I have had it for so long, several strava app version are tested. How to get help with this issue?Cheers! Daniel 

Anyone else having issues trying to view their app in the My API Application Page? I keep getting an error message saying “Something has gone wrong”. Wondering if anyone else is having this issue?  

i have a android phone and whenever i go on a run i never have much problems well today i went on a run and everytime i puase and then resume my run the pace stops updating and the distance does not change. My little GPS green dot keeps moving around but nothing keeps tracking. I have restarted my phone it have checked my GPS signal which is a strong signal and I have turned off auto puase and it still does not work. My strava got a update last night and ever sense this update I cannot track any runs on my phone. Eveything on my watch works just fine but when I try to use my phone nothing seems to work after I puase and resume my run. How do I fix this? I have a android a16 phone. 

I have a Strava Premium subscription, but I still can’t see my Year in Sport.What is causing this?