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Question

Capacity request rejected twice, same email both times

  • Nov 15, 2026 4:22 PM UTC
  • 0 replies
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Hi,

My app is RunQuest (client ID : 229545), a running game where you explore a map. Each activity unlocks 100 m squares on your own map, and over time you fill in the area you’ve covered, with achievements and challenges on top. People create a RunQuest account first (email, Apple or Google) and link Strava after, it’s optional.

On the API side we’re webhook-driven, no polling. Other users never see Strava names, profile pictures, GPS traces or activity details, only RunQuest nicknames and avatars, and all the social stuff is opt-in. No Strava data is shared with third parties or used for AI training. 

We’re at 940/999 athletes now, so we’ll hit the limit soon. I sent the capacity form in september, got rejected, changed a few things and sent it again in october. Rejected again with exactly the same email, no real reason given.

Is anyone else stuck like this? If you managed to get through, what did you do? Did you change something specific, or did someone from Strava finally answer you somewhere? And has anyone actually been approved above 999 this year?

Thanks