Devices and Connections

Hello,I would like to use my new Zepp watch to record my activities and then upload them to Strava.The instructions read for step 3: Tap unlink...I am unable to find the unlink button.I’m not that technically inclined. Can someone help me find the ‘unlink’ button please?   Ps: Here are the full instructions. I got stuck at step 3:Here's how to set up Amazfit's activity data sync to Strava:From the Zepp app, select Profile from the top right icon. Select 3rd-party account linking and then select Strava on the next page. Tap Unlink and you'll be prompted to log into your Strava account. Select Sign up if you don't already have a Strava account. Enable the option to "Upload your activities from Zepp to Strava" and select Authorize. Once the apps are connected, successfully synced activities will automatically be pushed to your Strava account.

I've tried using the stava app on my OnePlus 3 watch, both times the distance logged is incorrect. The last outing says I only rowed 6m although the maps certainly shows I've rowed more and my friend who's also rowed with me seems to have the correct distance. Have I set my preferences incorrectly? Anyone has this issue and can help?

Huawei Health smimming time doesn't match with Strava when data is synchronized. The activity time matches but pace data differ. Strava adds additional time thus showing slower pace. Does anyone know about this issue?

Hey all, I’ve been paying for a subscription since early August through Apple subscriptions, but the issue is that this isn’t reflected on my account in the app. It still tells me to upgrade, and my support ticket has gone unanswered for two weeks.. After doing some investigation, it looks like the subscription was applied to an old account of mine that was created through the Apple sign in option. The account I use now was created through the FB sign in option.Is there any way this can be remedied?

I am trying to add a URL that can be clicked/tapped to my bio. The URL link will show in the bio, but it doesn't show as a hyperlink that can be tapped. I'm confused because Strava has said that links are supported again, but I've tried multiple ways and nothing works. Any help here? Thanks.

I am using a polar pacer watch to track my runs. Then I sync it with Strava. surprisingly the data does not match btw polar and Strava. If synching I am assuming that the data from polar is basically just pushed to Strava - so basically a copy paste of the data from polar. But this is not the case and the Strava data shows different pace per km which is really weird. i don’t have my mobile with me during the run - only my polar watch. So I wonder what is happening there on Strava? see some pictures.  can someone help understand?

I have a Galaxy Fit 3. I have been running outside and I works perfectly; but when I run inside on a treadmill an choos treadmill for the workout on my Galaxy Fit; Stava does not pick up this workout. I thouct I had a problem with the connection between Samsung Health and Strava, but today I was running outside again at all worked as it sound. So why does Strava not pick up the workout from Samsung Health when I use treadmill in the Helth app?

Hi! My polar flow app doesnt sync with my strava. I don't know what happen because everything was okay last week.I see polar flow connection at the Strava website (my apps) but I can't see anything in my Strava app at my devices. Can you help what happened and why? Can you help me with solution? I've uninstalled Strava, installed it again, restarted my phone and refreshed Strava. Still not syncing. 

This past week my strava widget showing my weekly total has been a blank black square. Is this happening to anyone else? I see on the community thread this was previously marked as “resolved,” but it is not! SOS.

Today, I started a recording session and confirmed that Strava was showing my starting heart BPM on my phone.  I put my phone in my pocket.  3.5 miles later, at my halfway point, I took my phone out of my pocket and instructed Google to take a screenshot, which captured my then current BPM.  A few seconds later, I saw the BPM display go to ZERO.This is not the first time I have experienced Strava losing the connection to my chest band, so I expected to see the BPM data from only the first half of the activity.  But when I completed the full activity and got home and looked at the data, I saw that I have completely LOST ALL the recorded BPM data.I don’t even see half of it as I expected.How can Strava lose 50% of an activities heart data?Is this a new Strava feature?

Heart rate data is not showing up in iPhone IOS 18.6.2  Strava version 429.0.1,  I started the run from Strava phone app and data sharing is enbaled between health and the app

Hello everyone,I'm new to the forum, I'm 27 years old, and after years of inconsistent training I've started training seriously again.I am also new to the Strava universe, and I am here to ask for your help regarding the Apple Watch app.I installed the app on both iPhone and Watch, but when I launch the app from the latter, the message "From your phone, sign in or sign upusing the Strava app." but nothing appears in the iPhone and the screen remains frozen.I followed the installation procedure I found on the forum, activating all permissions and syncing the Watch from the iPhone, however, it seems that it is not recognized.I thank you in advance for you help! 🙂

Kesalahan 403: Melebihi batas atlet yang terhubungAplikasi ini telah melebihi batas atlet yang terhubung. Jika Anda adalah pengembang aplikasi ini, silakan hubungi dukungan pengembang Strava untuk tahu cara meningkatkan kuota

Hallo,I have an activity sync issue - today’s cycle training started 9:58 AM and 36,0 km is not possible to get into to Strava activity log.Can you help me on this issueThank you   

Hello, I currently use a Pixel Watch 2 to track activities. While it works great for walks runs and bike rides, it can't do much else. For example, when walking, running, or biking, speed and distance and gps map are all okay. However, when I try and track anything else (Inline Skate and kayak) the speed is always super super low and the distance is way less than it should be.For example, a friend would go inline skating with me and their speed would be around 7 mph and mine is always stuck at ~1-2 mph. My distance is always super low as well. But when we walk or bike the tracking is just fine.Dont really understand what's going on and why some activities just don't work and walking and biking do very well. I could just use the biking category to track everything but I like the different categories.I have tried uninstalling and reinstalling multiple times. Please help or resolve the issue, I really enjoy the UI and tools of strava. Thanks !

Up until 18/9/25 calories in a run recorded via my garmin watch and sent to Strava matched. the last 2 runs the calories differ. today 15km calories on garmin active 854 and basel 150 for a total of 1,004. Strava shows as 1,332. I haven’t changed anything. 

Hi,Until July I was running with Strava app on my Apple Watch and my fitness score was getting updated on Apple Health app.But it stopped working since then, has anyone else had the same issue? I haven’t changed anything particular on my side and made sure permissions are correct for Strava to read/write iOS Health data. Thanks! 

As of yesterday 19th Sept my Suunto activities are not transferring to Strava. I have tried all the trouble shooting ideas, but nothing changes!!! any help would be great. The activity transfers from watch to app but then doesn’t transfer over to Strava. please help. 

My Apple Watch Strava activities have stopped syncing - when I try to sync I get the same error each time: ‘to sync your activity, make sure your Apple Watch is connected to the network’. I’ve checked and the watch says connected to Bluetooth and WiFi. I’ve logged out of the mobile app. I’ve closed both apps (phone and watch) several times. Nothing seems to fix it. Please can someone help? 

For some reason, my heart rate and cadence data flatline about two thirds of the way through my runs.  I’m using an Amazfit watch which relays the data to the Zepp app whihc then syncs with Strava.  The data is accurate on the Zepp app but not on Strava.  Has anyone see this happen before? 

I have completed more than 1000 bike rides with Strava in the last few years.  I record them with my Samsung A13 phone.  This has always had reliable GPS that accurately records my rides.  I also record the rides on my watch, which doesn’t have as good GPS accuracy as the phone (it “wobbles” a few metres occasionally), but it has the benefit of recording heartrate.  If I go somewhere new and want to create a couple of new Segments I do it using the Activity as recorded on the phone, as the GPS data is better.  To avoid duplicating the recordings, I usually delete the phone version after a day or so (unless I forgot to tighten my watch-strap which causes the heart-rate to under-read and be meaningless !).  This methodology has worked well for several years.However, for the last 3 rides I notice that all the recordings on my phone show small spikes about every 15 seconds or so (for the whole ride) that make them unsuitable for using as a basis for new Segments.  The watch data is unaffec

When using Strava on Apple Watch it does not record distance. It records all other parameters fine, route, heart rate, elevation etc. also when cycling or skiing it records distance just fine. I have tried reloading the app on phone and watch. Hope someone can help. Thanks 

I have a problem connecting my Samsung watch to Strava, even though I followed the instructions, they don't want to appear on Strava and it keeps saying " There was an error connecting your device. " but my account is connected on the watch. Any help here?

I have links to my notable Strava activities in my bio. These links are clickable from the web version but are no longer clickable from my Android app? Is this a bug or are links on Android now disabled? www.strava.com/athletes/28694569

When I use my camera during recording my activity (cycling, walking), the app stops recording. Giving the message Strava stopped, continue or leave app.When I choose continue, the recording starts again. When I miss this message a part of the route is not recorded. I use a Samsung A23 phone.The app is updated to the latest version.Does someone know a solution to this problem?