Devices and Connections

I’m using the iOS Strava app on an iPhone 15. Recently -- the past few months -- while recording an activity, the map fails to load beyond whatever initial blocks were loaded when the recording initially started. As a result, beyond the immediate vicinity of the starting point, the map view shows mostly a sea of gray, on which the GPS track is overlaid. Segments also load OK and float on the gray background. See this screenshot for an example: Maps load fine in the “Maps” tab once the activity is stopped. I can also verify it’s not a cell data issue. The issue is consistent; it’s occurred on every single one of my last dozen or so recordings. It is a usability issue that requires me to switch to a different mapping app while I’m in the middle of an activity. This is especially problematic with cycling, where I use the heat map overlay while riding to make in-ride routing choices.

Hello, I shared this in another post, but since the owner of that (now marked as solved) thread believes this might be a different issue, I wanted to create a new topic. I use an Apple Watch Ultra and the native Apple Fitness app to record my runs. I sync the activities to the Strava iPhone app. I’m having issues with split paces for runs where there are pauses and resumes during the run. This also affected my PRs — now I have dozens of strange PR values (e.g., 3–4–5s/km!). There are lots of people (including two of my friends) having this issue for a very long time. It’s really strange that it still hasn’t been identified by Strava. If they looked at the strange PRs recorded with Apple Watch, they would definitely notice this. Here’s my typical running scenario where I encounter this problem consistently:• I start a run using the native Fitness app on my Apple Watch Ultra.• I run ~3 km.• I pause the activity on the watch.• I wait or walk for a few minutes.• Then I resume and run anoth

Can anyone help me, my heart rate is being recorded during workout but not in workout after 

I am trying to add a URL that can be clicked/tapped to my bio. The URL link will show in the bio, but it doesn't show as a hyperlink that can be tapped. I'm confused because Strava has said that links are supported again, but I've tried multiple ways and nothing works. Any help here? Thanks.

Hi everyone,I’ve been running with my Samsung Galaxy Watch Ultra for years with 474 runs so far and I’ve always seen Strava show a distance very close to, or slightly longer than, what Samsung Health records.Examples before the One UI Watch 8 update:July 21: Samsung 8.03 km → Strava 8.08 km July 27: Samsung 8.00 km → Strava 8.03 km July 31: Samsung 5.01 km → Strava 5.04 kmAfter the One UI Watch 8 update:Aug 8: Samsung 7.01 km → Strava 6.82 km Aug 12: Samsung 7.03 km → Strava 6.89 km Aug 15: Samsung 7.11 km → Strava 6.91 kmThis is a consistent drop per run compared to Samsung Health, which never happened before the update.Has anyone else noticed this issue since the One UI Watch 8 update? Is the issue on Strava or Samsung side ?Thanks!

Well, after long long time being quite satisfied with strava app - this week has turned out very difficult.  Early this week the app crashed several times just when opening, so I haven’t been able to track.  I’ve tried to reinstall it several times to solve the issue.  No change.  All I’ve figured out is that the app is not running in offline mode at all anymore, a big plus if you are in the mountains!  The app is one thing but the most annoying thing - when I wanted to add my training manually as the app crashed all the time - login on my computer is not possible anymore by using the passwort, you are forced to those OTP!  Annoying and time consuming, and I don’t see any security profits at all (as to avoid all that crap all you can do is stay tuned in and never log out).  I’ll probably will switch back to a watch record and see what else is on the market.

Anyone know what has caused this issue?Splits on Strava are all over the place, while the summary in Strava is correct. This was on a treadmill with the Apple Watch directly synced to the treadmill. Strava added 1.1km in the splits compared to the Apple Watch splits which are correct.   

I have tried everything to fix the issue, logging out, uninstall, turning off my phone nothing works

My latest ride (on 10/25) recorded last week’s date (10/19). Is there a way I can manually change the recorded date? Thank you. 

I have a galaxy ultra watch to record runs. The strava app DOES NOT record cadence (there’s a problem on it’s own), so I have to use the s-health app to record, then let that sync over. Sorry, I meant to say I have to use a third party app to force the sync since if it’s a treadmill workout with no gps info, it won’t do it. (another problem)Now that it’s over in strava, I want to edit the length of the workout to my actual run so I can track my training. I can edit everything but distance and time. WHY?!?! Why are you locking me out of my own training? To what avail?

Strava watch interactions seem to be bugged. Previously, the quick start watch tile would show your 3 recent activities and the option for a list. Now, it just shows run, walk and cycle, and selecting one of these will not start the activity, but will open the list of activities.Activities aren't ordered in any logical way. With ride types not together, indoors activities not together, or alphabetical at the least. Often times selecting something from the quick start tiles will tell you a workout is already active, before crashing and then starting over showing the activity list.Previous posts have been made, but it's been going on for so long that folks think that this is the norm. Seems to be platform agnostic.https://communityhub.strava.com/devices-and-connections-6/a-new-track-doesn-t-start-on-app-samsung-galaxy-watch-5-using-the-quickstart-tile-5528?tid=5528&fid=6https://communityhub.strava.com/strava-features-chat-5/list-of-activity-types-on-apple-watch-reordered-after-recent

I was using the Galaxy Watch7 with OneUI 7 Watch for my runs. There was some discrepancy in the distance when the running workout was sent to Strava, but it was a small discrepancy. For example:Samsung Health distance: 5.00 kmStrava distance: 5.03 kmOn Tuesday, I updated the watch to OneUI 8 Watch, and today, when I went for a run, there was a much larger discrepancy than I was used to.Samsung Health distance: 5.03 kmStrava distance: 4.78 kmHas anyone else experienced this issue or have any tips for calibrating and adjusting the GPS to minimize this discrepancy?Thank you

Hi,After the 30-day trial version, I purchased Strava Pro on October 24 for 12 months, and it's visible in my Apple subscriptions.However, I get a notification in the Strava app saying that my trial version has ended and that I can only use limited functionality.What can I do?

When I use my camera during recording my activity (cycling, walking), the app stops recording. Giving the message Strava stopped, continue or leave app.When I choose continue, the recording starts again. When I miss this message a part of the route is not recorded. I use a Samsung A23 phone.The app is updated to the latest version.Does someone know a solution to this problem?

I have not changed any settings in Strava, Garmin or Trail Forks in several months but last week started seeing an upload from Garmin Connect and one connected to Trail Forks.  Now the double feed isn’t occurring, and Trail Forks has replaced the direct Garmin Connect feed.   Any idea why this is happening and will it impact Strava in anyway other than Trail Forks automatically populates the ride description and has a link to trail forks activity?

Hi, I have a samsung galaxy watch 5 which I use for trainings swimming and running. I've recently used strava for my activities but swtiched to samsung health a few weeks back. Although I have synced strava on samsung health, whenever I finish a workout on samsung health, it does not upload to strava.   Anybody with the same problem as me?   Thanks for the help

Strava has no access to HealthConnect on android for metried the beta programme and the standard app neither reappear in HealthConnect.Oneplus watch3, pixel 9a my syncing had to be re-established again in OHealth to get it to push to strava, but it never appears in healthconnect. 

I just noticed that my max heart rate was automatically changed in the app (not by me), and it caused some weird data issues: All my past activities have been updated with new heart rate zones, which are now incorrect based on this new HR max. However, the effort data (Relative Effort, etc.) remained unchanged for those older activities, so they don’t match the new HR zones anymore. For my latest activity (after the HR max change), both the HR zones and the effort score are wrong, since they were calculated using the incorrect HR max. I’ve already updated my max heart rate to the correct value manually, and even tried recalculating performance data, but nothing changed — the past activities still show the wrong HR zones, and the effort score on my latest activity is still off.Can you help me revert this change or reprocess my activities using my correct HR max value? I'd really like my data to reflect the original, accurate information.Thanks a lot in advance for your help.

The imported distance is correct however the the imported time reflected is 1/3 the actual time.How to fix 

Hey everyone,I just got the Xiaomi Watch S4 recently and have been using it with the Mi Fitness app. It’s already linked to Strava, and my outdoor walking activities sync perfectly no problem there.But here’s the issue:Any outdoor cycling activity I record using the watch does not sync to Strava.I tried short tests (500m+, GPS was on, strong signal) still nothing shows up on my Strava account.Things I’ve tried:✅ Unlinked & relinked Strava✅ Restarted both phone and watch✅ Tried both WiFi and mobile data✅ Synced Mi Fitness with Google Fit (still didn’t show in Strava)It’s honestly super frustrating since cycling is my main cardio and I was expecting this flagship watch to handle that no problem. If anyone else has experienced this especially Watch S4 users I’d love to know if you’ve found any workarounds or if this is just a firmware bug we need to wait on Xiaomi to fix.Also tagging Xiaomi support here: please fix outdoor cycling sync with Strava — it’s a basic function users expect

Hello, Since 2 days i can't see my new activities, one uploaded from a Garmin forerunner 255 and one uploaded from a hammerhead karoo2.No one can see it, even me, in my profile too.When i try to upload directly with a gpx file it says it match with an existing activity with an url to this activity, so i click on it and i can modify it but when i quit the activity it still not appear.So i deleted it, uploaded with the gpx with no problem now, but still not appearing for anyone.Anyone i already had this problem ? How can i fix this ? 

The activity details synced pretty consistenly but not with the map, it shifted so far away from the original path. Any fix for this or is this a new bug ? 

22 Dec 2023 I recorded a ride with two devices: Apple Watch Ultra 2 and Garmin Edge 830.The Apple Watch workout recorded 569m altitude gain. While the Garmin Edge 830 recorded 566m altitude gain. So they are comparable. Both recordings were imported into Strava.In Strava App the Garmin Edge 830 showed 566m altitude gain - no change.But in Strava App the Apple Watch workout showed 694m altitude gain - an increase of 125m.The Apple Watch (incorrectly) import shows Strava increased the altitude gain by 125m.To make things worse, I am unable to adjust the elevation to fix any incorrect altitude readings for the workouts imported from my Apple Watch, but I am able to adjust the elevation of the correct altitude gain readings from workouts imported from the Garmin Edge.Is there anyway an end user can stop Strava from modifying Apple Watch elevation gained from imports?Is there anyway of getting Strava to allow end user edits (corrections) of the elevation gained for Apple Watch activiti

J'ai enregistré il y a environ 40 min une activité mais elle ne s'affiche pas... le serveur est en train de la traiter apparement et on me dit de contacter le support. Suis je le seul auquel ça arrive ??

I have a workout that's not uploading to my account, just keeps stuck on processing. I've logged out and in, I've tried refreshing many times and tried uploading a new activity, with no solution.