Strava Features Chat

I created a route, downloaded it for offline use. When I arrived at my location, there was no mobile signal so I put my device in airplane mode. I retrieved the saved route, and selected start route. The app started recording. There was an orange line, indicating my route. All good. I push the power button on my phone to turn off my screen to save battery. At my first intersection, I pushed the power button to turn my screen on, and I watch the orange line disappear. To get it back I need to press the back button on my phone to return to the previous screen in the app, then choose “Start Route” again. The orange line is back. I then turn off my screen again, and when I turn it back on, poof, orange line gone again. I go back to the previous screen in app, select “Start Route”, and orange line is back. I turn off my screen, and...repeat, repeat, repeat, for 13 miles of my hike.

Hello, just been browsing the Strava map. A lot of my personal heatmap data has disappeared. Rides that were on there have gone, both old and recent. I like to use personal heatmap and global heatmap to plan rides and with a lot of my ride data gone this has become a pain! It was a great feature, so I’d like to know how to get all my data back on the personal heatmap map please. 

As I have seen in previous posts several months ago, I cannot access offline maps. Yes, I have save and downloaded the maps. Yes, I have the latest version of Strava 432.0.1. When I am off line, all I see is what's in the screenshot below. The View Saved button is dead. Am I missing where my Saved Content is? 

I recently tried the paid version of Strava for a month and noticed that whilst recording a run the screen displayed the Split Avg Pace as opposed to the Avg Pace for the whole run. After googling it, it turns out this is a feature of premium, however now I'm back to the free version it hasn't changed back to showing Avg Pace. I tend to do longer runs so don't find Split Avg helpful at all whilst running.Anyone else had this? I've tried making a new, free profile but that still just shows Split Avg whilst recording.

Hi, i live in Germany and my set language is german. However the standard activity title is in English. How can i change that? I don’t want to change every single activity. In 2024 my standard activity titles were in german. Thank you for your help.

If a segment includes an out and back, how close to the turn around do I need to get for it to count?  For example, the segment includes offshoot dead end road that is ridden out and back as part of the segment.  What’s the tolerance for that segment to count or be rejected?

Hello, for some time i see only clean maps and it annoys me because i want to understand more when i look on route of others.Tnk.

How do I get rid of the widgetty thing on my lock screen of iphone? It is killing my battery.

I just got a new phone, and after installing the Strava app, I noticed that any time I try to view an activity (either mine or someone I follow) the app crashes. It also crashed if I try to tap on the Maps or Record features. I can navigate the rest of the app features like Groups, If I go to the “You” feature I can also navigate within the Progress option plus I can scroll down my list of activities but just can’t open any.It has been uploading activities from Zwift and my Wahoo Element IRL rides without issue.I had a Pixel 6a before and now a Pixel 8 Pro. Same Android OS version/build on both phones and settings for the Strava app are all the same too.I have done the usual troubleshooting like clear app storage/cache and also uninstalled/reinstalled the app too.Not sure if it’s a specific feature of the Pixel 8 Pro causing the issues that my 6a did not have but it’s very frustrating.Thanks for any suggestions offered!

Right now, Strava only uses cycling power for Training Load and Fitness/Fatigue scores. For running, even if I use a power sensor like Stryd, Garmin, or Apple Watch, Strava ignores the power data and defaults to heart rate — which makes my Training Impulse and Fitness score much lower than equivalent cycling efforts.For example, a 60-minute tempo run at 290 W (rTSS ≈ 90) only gives a ~35 Training Load on Strava, while an equivalent 60-minute ride at the same intensity gives ~90. That makes multisport fitness tracking inaccurate.Suggestion:Please integrate running power as a valid input for Training Load and Fitness. Strava could use a power-based formula (similar to cycling) or rTSS-style method. This would: Make fitness tracking consistent across sports Improve accuracy for runners and triathletes Support the growing use of power sensors in running This update would make Strava’s analytics far more useful for anyone training by power — not just cyclists.

Hi, i accidentally paid for an annual subscription. I canceled the subscription the same day. How can I get a refund? 

Bonjour j’aimerais un remboursement de l’abonnement qui a être effectué sans consentement je n’ai pas accepté quoi que ce soit pour cette abonnement, l’abonnement était de 69,99€

My Fitbit refuses to send heart rate data to Strava. I can see the heart rate data in the fitbit app but it will not come through to Strava. Any suggestions? I’ve checked the settings on the fitbit app and HR data is allowed to go through.

Hello Strava Support,I hope you’re doing well. I’m contacting you because one of my runs is missing and not showing up in my Strava app.Here are the details of the activity:Date of run: 16/10/2025Approximate time: 8:55Device/App used to record: Strava app on Android Xiaomi Redmi note 13 the same a always useDistance : close to 4 KmDuration : close to 25 minPlace of the run : parc de chanteraines GennevilliersI’ve already tried refreshing the app, logging out and back in, and checking the Strava website, but the run still doesn’t appear even if i click finished in the app as a always do.Could you please help me recover it if it possible ?Thank you very much for your help and time.Best regards,

Hello, my account an old strava, but what we did was get a different strava subscription for my friend  with same Google e-mail address.:( I'm a subscriber. We subscribed to a friend from my own android phone to help him. However, that, my own subscription has been canceled, I want to buy a subscription now, it asks for a price of 3 times the normal price.

HelloI have a Hama 7010 GPS watch, works great but when the activities upload to Strava, they show the mapped route and distance but NO TIME and ELEVATION.In the Hama Fit Move App everything is displayed correctly.Any Help please.

Very confusing set up for challenges.  I can't find my challenge I set up and people I invited can't see the challenge.  The challenge day has come and I can't find it anywhere or a leaderboard.

When searching your activities on the mobile app, search results are returned in non-chronological order. When I do interval workouts, I will leave a note in the "private notes" section stating the type of interval I did. When I go to "My Activities", before executing a search the activities are listed in chronological order. Once a search is executed, say for "intervals" I get back all of the proper results, but the order of them is all over the place. I believe they should still be in chronological order. Thank you! Also the little auto save statement for this text box should probably be in my local time. Its not. Just saying.

Unless I’m doing something wrong it seems like I can’t access any routes downloaded for offline use unless I have a cellular/wifi connection. Which obviously renders the offline feature completely useless if true.Create route, mark as “Offline” Force quit app. Disable cellular data and wifi on phone Open Strava, navigate to saved routes. I get a “something went wrong error” at the top of the screen, but any routes marked for Offline use display below. Unfortunately, tapping any of the routes or “start route” button does nothing.Can anyone else confirm this is how it works for them? I’m hoping I’m doing something wrong but it looks like offline maps don’t really work offline at all.  

Hello to evereyonesomeone can tell me how I should proceed if I want signale a dishonest Strava user? Unfortunately, the Strava user in question has blocked me, and I cannot access his activities. The person in question is over 70 (!) years old and rides his modified Specialized E-Tarmac on our segments, stealing the KOMs. Several Strava users have already tried to block the person, but no one can access his profile.Greetings, Stephan  

Strava added the flyover option for sharing a few months ago, and now it seems to be the default share option. If I want to share just the map version of the activity to Instagram, it changes it to portrait orentiation and cuts off large parts of the activity, making it unusable. It used to share the map version of the activity as a square on the Instagram story. Both my apps are updated to the current version. How can I share just the map version of the activity and have it look like normal? Is there a way to set the map version as my default share option? I generally don’t want to share the flyover/video version of my activity.

Hi!I have been uploading my rowing to Strava (Android) for a while now, and recently I noticed that when using the ‘Quick Edit’ feature to rename/make changes to these activities, the pace units for the activity - “/500m” for rowing - is changed to be “/km”. However, this is unhelpful as rowing consistently uses the “/500m” to measure splits. This issue isn’t present when using the standard Edit Activity button. Unfortunately, I haven’t been able to see if this issue is consistent across other devices/Strava versions, and I don’t know if it has existed since the introduction of the Quick Edit feature or not. Device Data:Strava V339.16 (12391138)Android Version BP22.250124.010 (Baklava)Pixel 6  

I'm sensitive to screen motions and I dislike the recent app update for 2 things in particular. First, when I hit record (which is now bizarrely a play button) the map spins around to orient to north. I try to look away as quickly as I can after pressing play/record but still end up getting some nausea from the spinning. The second issue is the stupid animation that appears after an activity that says things like "way to go!" and moves around the screen. Again, more screen movement that I have to try to look away from so as to not feel seasick. I know I'm in the minority but is there a way to disable map spinning and animations? 

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 609.390,00Perangkat yang digunakan: Android Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan

100% reproducible. Uploading a rowing activity correctly shows the distance in meters. Editing the workout changes it to miles. It also changes the workout type from rowing to workout.  solution: workaround that’s also 100% reproducible: change the workout type to anything else and save. Then change it back to rowing and save. Miles are changed back to meters.  would love to see this fixed. Thanks!