Skip to main content

Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 1,833 Topics
  • 7,448 Replies
1833 Topics
scott14
scott14Hub Starter
asked in Strava Features Chat
Share image now being cropped to 16:9 portrait

Up until recently, when I shared a run, the image with stats would retain its aspect ratio. This seems to be no longer the case (in the last week).For example, here is my latest run, ready to share; However, when I post or even save the image, it is cropped to the portrait aspect ratio. This has only happened recently, as I have been sharing in the same way every time. Can anyone shed any light on this?

165123
Jana_S
Superuser
M
Mike168Hub Rookie
asked in Strava Features Chat
Global Heatmaps Limited to 13 months data

Why are the global heatmaps now limited to 13 months of data? I am not sure when it changed but previously the global heatmaps data went back multiple years. Losing this functionality severely hampers route building for hiking, mountain biking, etc. An option to filter the timeframe for global heatmaps which is available for personal heat maps should be available and it should provide heatmap data that goes back as far as possible.

4347
S
M
manuelwHub Starter
asked in Strava Features Chat
Find First Activity with a Specific Gear

I am trying to find the first bicycle ride I recorded on a specific bicycle “Gear” in Strava. I cannot find a way to search or filter activities by Gear. Is there a way to do this?

121
Jan_Mantau
Superuser
I
Ian11Hub Powerhouse
posted in Strava Features Chat
Minimum Segment length ?

I noticed that someone recently asked that the minimum length of mountain bike Segments be decreased and the post was quickly archived by an admin on the basis that reverting Strava changes could not be discussed.I have some sympathy for the poster - I was also somewhat frustrated by the recent increase in minimum length of bike Segments from 300m to 500m.  In my area there has been some good competition over Segments about 400 to 450m in length but such Segments can no longer be created or edited (the change happened as I was working on a new Segment of about 450m - it now finishes closer to a T junction than I would like but editing is no longer possible).I don't remember seeing any requests from Strava users for such a change in the previous Strava Support forums so I wonder if someone at Strava could give some background to their reasons for making the change and their methodologies for determining minimum Segment lengths for each Activity type ?  Clearly measurement accu

35957
Z
Jana_S
Superuser
Jana_SSuperuser
posted in Strava Features Chat
Bug: can't view a Club in a mobile browser

Steps to reproduce: iOS, Chrome mobile browser log into your Strava account  top-right corner menu > Clubs tap any of the clubs from the list expected result: club page opens actual result: immediately after the club page loads, it redirects you as if you weren't logged in (message "Want to run with us? Download Strava to connect with athletes in this club and track your workouts, races and adventures.” and the orange "Join Strava” button)notes:reproducible with any club (both those that I own or don't) reproducible also with Safari it’s not actually logging me out, when I go back to the dashboard I can browse my timeline etc; it rather seems that the Club landing page somehow doesn't recognise that the user is logged in

181
Jana_S
Superuser
E
ElieRunnerHub Starter
asked in Strava Features Chat
Sync glitch with Apple Fitness+

I’m loving the update this year where my Apple Fitness+ activity information syncs with Strava. I prefer to just manually import after the activity is completed. I’ve noticed over the last few weeks that some activities once synced don’t display the full details; it is very random though. For example in an ideal world a kickboxing activity comes across as names Apple Fitness+ Kickboxing and a graphic of your class. At times, when glitched, the activity once imported comes across named as morning workout and no graphic. Annoying.  Any tips? I’ve done all the usual delete app, sign out etc and occasionally that helps. 

161
Jana_S
Superuser
A
alex dravesHub Starter
posted in Strava Features Chat
what are these weird heatmap anomalies?

I noticed in the global heatmap in new york city, if you set the sports to “all sports” there weird squares all over the place. they are especially prominent if you set it specifically to “all cycle sports” or just “ride” only. they are perfectly north-south oriented, and are 0.25x0.25 miles (or 1 mile in circumference)it does not take much to tell that there are no such routes that exist in the city. so what causes these? I’m also wondering if it’s just on my side.. 

1035
A
D
dpazarsHub Rookie
asked in Strava Features Chat
[Known Issue] Surface type overview doesn't match what's shown in the elevation profile

In the image the Surface Type information next to estimated moving time shows 100% not specified while  in the elevation profile map it's about 50% dirt, 50% not specified. Browser is Safari 17.6. 

575
Bryant
Community Manager
Y
Yurii MHub Starter
asked in Strava Features Chat
Audio cues don't work

During a riding audio cues (start, stop, pause) do not sound. Audio cues are enabled in the settings.Android. Samsung.How to fix it?

181
Kimberly22
Community Manager
mirza_med
mirza_medHub Rookie
asked in Strava Features Chat
Route Builder is glitching. Waypoints keep getting stuck or ghost randomly. Constant Error Codes.. HELP

Below is a screenshot of random ghost waypoints that I yoinked off the route trying to reroute…  What am I doing wrong? I’ve been making maps for 9 years already using this editor and I never ran into this issue..      

451
mirza_med
B
BlazingSudHub Starter
asked in Strava Features Chat
Android apps cant handle strava.app.com deeplinks

Hi Trleam Strava and fellow users. I recently noticed that when my groups are sharing any links to activities and group ride events, I cann not open them.This is how it happens— tap on link in chat. (https://strava.app.link/POST_ID) — opens strava app for a moment, with black/white screen. Nothing happens. — immediately in next moment I am back on chat or source screen with a Toast error message saying "not a valid strava link". Addding screenshot for reference.Does anyone else has same issue? As a mobile developer expert all I can say is this a case a poor Deeplink handling. And it seems that, all these links are shared from iPhones while Android links are huge and not shortened. Please fix this Strava! LINK Format : https://strava.app.link/POST_IDfigure widget

1152
H
A
arajaHub Starter
asked in Strava Features Chat
strava charges wrong amount

I’m trying to renew my Strava subscription but it tries to charge me much more than it’s charging in my country. I’ve raised a ticket 4 WEEKS ago and I got not a single response. This is just plain disrespect towards clients. What can I do?

81
Kimberly22
Community Manager
L
LawrburkHub Starter
asked in Strava Features Chat
outdoor rowing stats have gone?

When i record my outdoor rows, it displays speed and cadence but for some reason it's stopped displaying splits which is the most important but. My Garmin captures and displays this data, and it used to show on strava but doesn't now for some reason. My rowing friends still have it on their activities in strava so it's really odd! Any ideas? 

101
Bryant
Community Manager
C
ChristianBeeHub Rookie
asked in Strava Features Chat
adding waypoints to a map I’m editing

Saved a friend’s bike map. I want to change a few of the roads he chose along the way, so I chose to edit a copy of his map. I can change the starting point easily enough, but I can’t seem to add new waypoints along the way in order to change the route.Is there a way to do that?

171
Bryant
Community Manager
R
Ragin-Cajun-67Hub Starter
asked in Strava Features Chat
inteeminable iOS restart after interruption of long recorded ride

I was recording a long distance ride when my iPhone died. Restarted iPhone after recharge. Restarted Strava to see if my recording had been lost, but all I get is the spinning wheel and app unlocked up. I don’t want to lose the recording progress that I’d made before the power disruption. 

351
Bryant
Community Manager
H
HenryAHub Starter
asked in Strava Features Chat
Analysis graph isn't respecting temperature settings

I’ve got Strava set up to use Celsius in the interface settings, and it shows up in the ride summary, however when I go to the “Analysis” tab the graph is all in Fahrenheit. Not sure if this is a bug or just a limitation right now. Attached some images below, both items are the same ride.Setting value of “Celsius”Summary showing CGraph showing F 

71
Bryant
Community Manager
J
jason.schubert.859Hub Starter
asked in Strava Features Chat
Issues Sharing To Instagram

Strava added the flyover option for sharing a few months ago, and now it seems to be the default share option. If I want to share just the map version of the activity to Instagram, it changes it to portrait orentiation and cuts off large parts of the activity, making it unusable. It used to share the map version of the activity as a square on the Instagram story. Both my apps are updated to the current version. How can I share just the map version of the activity and have it look like normal? Is there a way to set the map version as my default share option? I generally don’t want to share the flyover/video version of my activity.

1023
Jana_S
Superuser
M
Metcalf24Hub Starter
asked in Strava Features Chat
my heat map when looking at someone elses route

How do it get it back to seeing my personal heat map when I look at someone else's route or activity??? This was my favorite feature and I need it back pronto! What am I doing wrong for this to go away and how do I get it back. 

231
Jana_S
Superuser
E
ErlandHub Starter
asked in Strava Features Chat
Missing Type of activity = Race for vitual rides

A lot of people use t.ex. Zwift both for training and races. It should be possible e to set the type of activity to "Race" for virtual rides too. Looking at my Monthly fitness, it's not possible to get a good view on how the race period affected my fitness. 

151
Jana_S
Superuser
A
AnankeeHub Starter
asked in Strava Features Chat
Flyover/map sharing inaccessible

Hi everyone,I'm trying to share an activity overview, but the link sends me to a strava login/registration page.There's also this message: "This activity cannot be found. It has been deleted or is private".I checked my privacy settings: activities are for everyone and Flyby, too.The map is not hidden.When I try to share the map instead of flyover, I get this message: "Impossible to find the requested activity".What's wrong?Thanks for helping.

641
Jana_S
Superuser
N
NakkHub Rookie
asked in Strava Features Chat
Strava Beacon does not work on Samsung or Apple watch any more.

Beacon stopped working with my Samsung Ultra watch about six months ago, and my buddy has the same issue with his Apple Ultra watch. Both beacons stopped working pretty much at the same time.  Beacon only works if the phone is currently connected to the watch, and stops sending as soon as you’re out of range of the phone. Both watches are LTE. I opened a ticket as well, 3265802. Strava has ignored me completely. The only response I’ve gotten was asking if I still needed assistance! I’ve tried uninstalling the app on both phone and watch and then re-installing. I’ve tried deleting contacts and re-adding them. I’ve turned beacon on and off. Nothing helps. I am a paid subscriber, as I realize Beacon requires this. What especially irritates me is Strava support just ignoring me for almost a month now.

191
Vincenzo
Superuser
S
samir_pHub Starter
asked in Strava Features Chat
Consistency Challenge for a Club

Is there a option where i can create a consistency challenge. For eg, I want the group to be phycially active for 21 out of 30 days in month for a minimum of 30 days. I do not see an option to create this type of challenge even though i have a strava subscription.Is that correct or am i missing somthing. Second if I am able to create a challenge how do i invite the whole group instead of sending it individually to each member? Can someone guide if if this is possible and how to achieve it.?DO we need any third party plug ins to do this?

121
Jana_S
Superuser
B
Bob_RowdenHub Rookie
posted in Strava Features Chat
How long does a Bulk Export take?

I submitted my request to download my data yesterday about 24 hours ago and I still have not received my link to download my data 😥Does anyone have any idea how long this takes?I think I did it about a year ago and it was within a few minutes. Thanks.

465
Lola
Community Manager
T
Tom3364Hub Rookie
asked in Strava Features Chat
[KNOWN ISSUE] Missing Compass on Mobile Maps

Since the new map, I can't find the compass to set the north up. Where is it now? 

21516
A
T
TJKnightLAHub Rookie
asked in Strava Features Chat
activity set to everyone but atill not showing ip in anyone else’s feed

My activity is set to public/everyone but is not showing up in anyone else’s feed.https://strava.app.link/Kpi2fD0wLRb  

172
T

Badge winners

  • Reply Authored
    Patrikhas earned the badge Reply Authored
  • Reply Authored
    Macca14has earned the badge Reply Authored
  • Reply Authored
    Sugarsmaxhas earned the badge Reply Authored
  • Topic Starter
    manuelwhas earned the badge Topic Starter
  • Reply Authored
    Evgeniy96has earned the badge Reply Authored
Show all badges
Terms & ConditionsCookie settings