[Archived] Strava Features Chat

Currently the maximum age group is 75 or older.I am now 81 soon to be 82 and I find myself competing with 75 year-olds - no fair!Please create a new / additional permanent age group of 80 and older.The current 75 and older group should become 75 to 79.Thank you!

I have an IPhone 13, not sure if that’s the issue but i was able to login perfectly fine on my grandmas phone. But on my phone nothing would work, the app would take longer than expected to load and when i got a code sent to my email and i copied said code, nothing would happen. i couldn’t login or anything. 

My active challenges page used to have all of the challenges I was currently doing along with the ones I had completed. They used to show the progress on each one that I could see all at once on one page. Today I logged in to see that that page has completely changed. It just takes me to the challenges or club pages which are largely useless to me. I enjoyed seeing how I was progressing on challenges relative to each other. It’s really a bummer if the page has permanently changed to what it is now because it’s redundant and unhelpful. Maybe it’s a glitch in mine but it’s very disappointing. 

Idk if this has anything to do with the fact I barely have any storage left on my phone, but whenever I run and record it on my phone, the stats won’t show on the locked screen when I tap it. Don’t really know when this started, but before it was there and now I have to actually unlock the phone while running and view everything in the app itself. Is there a solution for this?

After the last map planner update (a week or two ago) it becomes a total mess:Heatmap is barely visible now (global and personal lines are too thin) The biggest issue is, elevation contour lines basically disappeared with 3D shading as well. The map has become unclear and resembles a dumb blind map. Another issue is that 3rd party plugin Map Switcher is not longer working.Any ideas which map planner should I use after these horrible updates? Thank you.

I added a b post 2 day ago about the broken route creator only to find it deleted today? Hello Strava you drank the a-hole aid or what? Users taking their time to report bugs and all you do is delete their post? Come on wtf?

Quando termino uma atividade, entra em modo da sincronização e nunca volta ao normal . Preciso desinstalar e instalar toda vez e não resolve . E tenho plano pago. Meu aparelho POCO X7 PRO. Não sei mais o que fazer . Podem me ajudar ? Perco todas atividades pois não salva 

Hello !  I can find the page to import a file for an activity (correct format, correct size)Except that it doesn't work   

I would like to ask you the following question. I occasionally visit Russia and go for runs here. However, there are often problems with GPS navigation: during my runs, the app periodically moves my location to other parts of the city or even outside of it. In other words, I can instantly "move" several kilometers away and then return to my original location just as quickly. This is likely due to GPS signal interference common in Russia.Question: Is it possible to implement a special setting that would mitigate this effect? I believe it is clear that instantly moving a person several kilometers away is a navigation error. It would be great to have an additional option that would automatically detect such anomalies and correct them in real-time, ignoring sudden jumps and restoring the correct running trajectory. This could be done automatically or at the user's request.Are the Strava developers planning to add such an option?

I recently ran this trail -https://www.strava.com/segments/17069791Yesterday I completed the same GPS trail as this event - when I look for my run it is not there in the complete list - When I look at my own run page Strava only shows a few selected segments of my run - not the whole start to finish event.https://www.strava.com/activities/18534138251Why is this? And how can I get Strava to include my total run in the general listing?

Halo stravaSaya mengalami kendala saya sudah coba segala cara mulai setting strava agar heart rate muncul, lalu meriset jam saya aolon Neo gps tetap tidak membuahkan hasil tolong bantu saya

Hi!Today i went for a ride. A friend wanted to see the route and I told him to check it out on Strava. He did but couldnt find the workout in the feed, he had to look up my profile and under "activity" he found the ride. The workout is there on strava but not for anybody else to see if they dont search on my profile  anybody else?

Dear Strava Support Team,I am writing to submit a feature request regarding the performance notifications and achievements shown on activities.Currently, Strava automatically displays estimated best efforts and personal records (PRs) for the current year (e.g., yearly bests for distance, elevation gain, power curves, or specific estimated running/cycling distances). While many athletes find this motivating, it clutter the activity feed for those who prefer to focus exclusively on their all-time PRs or overall training metrics.I would highly appreciate it if you could implement a toggle switch in the settings—either under "Display Preferences" or "Privacy Controls"—that allows users to completely disable or hide these annual/yearly achievements from their profile and activity summaries.Thank you for considering this feedback. I look forward to seeing how Strava continues to improve the user experience for different training styles.Best regards,

Hi Strava Team and Community,I would like to propose adding the Local Legend (LCL) feature to the eMTB and e-Bike categories, but strictly as a completely separate classification.Currently, e-bike activities already have their own isolated leaderboards for segments (KOM/QOM). It would be fair and highly motivating for the growing eMTB community to also have access to the Local Legend achievement, competing exclusively against other e-bike riders.This would keep the traditional bicycle leaderboards completely untouched while giving e-bike users a great incentive based on consistency and frequency.Please upvote if you would like to see this feature implemented!Hola, equipo de Strava y comunidad:Me gustaría proponer que se incluya la función de Local Legend (Leyenda Local) en las categorías de eMTB y e-Bike, pero de forma estrictamente separada a las bicicletas tradicionales.Actualmente, las actividades en bicicleta eléctrica ya tienen s

I accidentally subscribed to STRAVA in April and cancelled it immediately. I tried to dispute the charge on Apple, and it said my refund was accepted, but I still have not been refunded. Then, I realized I was charged on another one of my credit cards as well for Strava subscription. I thought perhaps somehow an account was made using both of my emails, hence the duplicate charge. But, when I tried to see if I can log into my other account, I wasn’t able to. This who situation is so frustrating, I’ve been charged for something I don’t even use nor will I be using in the future. The whole process of contacting a customer service and getting to solve the issue is also very pathetic, because I just get directed from one webpage to the next, with no solution. I would like to find out who I can contact regarding this and get my refunds. 

Hi everyone, I'm unable to see my cadence data during my runs. It was working fine till March 29th 2026.I don't know what happened but all of a sudden it stopped, where as my friend is still able to see his cadence in form of steps. I use an android phone.I asked strava AI support and they said that cadence doesn't show for runs and walks, how was it showing up till March then??I would be grateful if anyone could help me out with thisOh and by the way I started using strava in July 2025.

I have multiple bikes and I have bike computer with profiles like garmin and wahoo which you can set different profiles.Let's say 4 profiles:Road      Bike 1Gravel    Bike 2MTB       Bike 3Indoor Cycling   Bike 4At the moment you can only set one default bike, it would be nice based on profiles strava automaticly sets the bike associated with the activity profile.So when I upload a Road ride bike 1 is set as the bike And Gravel sets bike 2.Or if this is too complicated a bulk edit on activities where you set the right bike.Its handy for maintenance on when to replace the chain brake pads etc.

Please add hours used in the gear tab along side distance, also fun to add elevation gained as a stat for different bikes. 

I would love to have the possibility to add a song to an activity that I listened to during my workout. For example, when I go running, there is often one specific song that motivates me the most or becomes part of the memory of that activity. At the moment, I can only mention it in the text description, but it would be amazing if friends on Strava could directly listen to the song as part of the post itself.I imagine it working similarly to the music feature on Instagram Posts, where music adds emotion and personality to shared moments.

Recently, even in manual mode (making certain waypoints manual), the route behaves erratic and does not follow my waypoints at some places. It seems bugged and no matter what I try, I can’t get the route to follow my desired route (which is just regular streets or paths). Something seems broken.

Is there any plan to introduce a feature that you can impute the weight you are carrying on a hike, walk or rucking. Then work out the extra calories consumed, this would be a great addition to aid in working out fueling. Thanks Chris 

Hello guys,Today I discovered this page on the strava website : https://www.strava.com/routes/hiking/usa/montanaI was impressed to see multiple routes displayed together on a single map. I believe this functionality would be an incredible feature for users, as it would allow us to share collections of routes with others in the community.While I believe Strava has the best routing algorithm and an intuitive interface, I feel that the route planner and route manager tools could benefit from more frequent and elaborated updates (Juste like the new sorting option on “My route” wich is still not elaborated enough.)Thank you for your time and for considering this suggestion.

I don’t know where else to go or what else to do. Strava had an update which glitched my feed and then logged me out and locked me out. Because of the Facebook removal and my account existing to an old deactivated email I cannot get into my account. I have reached out through my Instagram @annasweeeney and my TikTok @annasweeeney. I have created a second strava account just to utilize the chat bot and created TWO tickets. I have sent many emails to the Zendesk email. I got one response day 1 on stravas Instagram that they would push through to customer service and follow up. It’s been a week I have reached out everyday and I’ve been ghosted there. I’ve received no responses via email. Nothing. I have outreached on LinkedIn for help. I have filled out the chatbot email questionnaire to retain my account back several times. I do not know what to do! It’s so impossible! It’s the worst customer service of my life. I’m not even sure if one person exists behind this email. It’s been a wee

Hello guys,Since yesterday it seems like the route planner has been updated. The waypoints have a different look and everytime I add a waypoint it make a straight line eventho it’s not in manual.. Am I crazy?  

Roads, infrastructure and especially trails change over time and being a Mountainbiker, I find it increasingly annoying that making it to the top of many segment leaderboards is virtually impossible due to the continued trail building happening, which in essence is positive, just not when it comes to comparing times with those of the past.As segment owner you should be able to "reset" the leaderboard when trail (og road) has changed making the leaderboard current and interesting.