Strava Features Chat

I created a route, downloaded it for offline use. When I arrived at my location, there was no mobile signal so I put my device in airplane mode. I retrieved the saved route, and selected start route. The app started recording. There was an orange line, indicating my route. All good. I push the power button on my phone to turn off my screen to save battery. At my first intersection, I pushed the power button to turn my screen on, and I watch the orange line disappear. To get it back I need to press the back button on my phone to return to the previous screen in the app, then choose “Start Route” again. The orange line is back. I then turn off my screen again, and when I turn it back on, poof, orange line gone again. I go back to the previous screen in app, select “Start Route”, and orange line is back. I turn off my screen, and...repeat, repeat, repeat, for 13 miles of my hike.

Hello, just been browsing the Strava map. A lot of my personal heatmap data has disappeared. Rides that were on there have gone, both old and recent. I like to use personal heatmap and global heatmap to plan rides and with a lot of my ride data gone this has become a pain! It was a great feature, so I’d like to know how to get all my data back on the personal heatmap map please. 

As I have seen in previous posts several months ago, I cannot access offline maps. Yes, I have save and downloaded the maps. Yes, I have the latest version of Strava 432.0.1. When I am off line, all I see is what's in the screenshot below. The View Saved button is dead. Am I missing where my Saved Content is? 

I recently tried the paid version of Strava for a month and noticed that whilst recording a run the screen displayed the Split Avg Pace as opposed to the Avg Pace for the whole run. After googling it, it turns out this is a feature of premium, however now I'm back to the free version it hasn't changed back to showing Avg Pace. I tend to do longer runs so don't find Split Avg helpful at all whilst running.Anyone else had this? I've tried making a new, free profile but that still just shows Split Avg whilst recording.

Hi, i live in Germany and my set language is german. However the standard activity title is in English. How can i change that? I don’t want to change every single activity. In 2024 my standard activity titles were in german. Thank you for your help.

How do I get rid of the widgetty thing on my lock screen of iphone? It is killing my battery.

Hi, i accidentally paid for an annual subscription. I canceled the subscription the same day. How can I get a refund? 

Bonjour j’aimerais un remboursement de l’abonnement qui a être effectué sans consentement je n’ai pas accepté quoi que ce soit pour cette abonnement, l’abonnement était de 69,99€

My Fitbit refuses to send heart rate data to Strava. I can see the heart rate data in the fitbit app but it will not come through to Strava. Any suggestions? I’ve checked the settings on the fitbit app and HR data is allowed to go through.

Hello Strava Support,I hope you’re doing well. I’m contacting you because one of my runs is missing and not showing up in my Strava app.Here are the details of the activity:Date of run: 16/10/2025Approximate time: 8:55Device/App used to record: Strava app on Android Xiaomi Redmi note 13 the same a always useDistance : close to 4 KmDuration : close to 25 minPlace of the run : parc de chanteraines GennevilliersI’ve already tried refreshing the app, logging out and back in, and checking the Strava website, but the run still doesn’t appear even if i click finished in the app as a always do.Could you please help me recover it if it possible ?Thank you very much for your help and time.Best regards,

Hello, my account an old strava, but what we did was get a different strava subscription for my friend  with same Google e-mail address.:( I'm a subscriber. We subscribed to a friend from my own android phone to help him. However, that, my own subscription has been canceled, I want to buy a subscription now, it asks for a price of 3 times the normal price.

HelloI have a Hama 7010 GPS watch, works great but when the activities upload to Strava, they show the mapped route and distance but NO TIME and ELEVATION.In the Hama Fit Move App everything is displayed correctly.Any Help please.

Very confusing set up for challenges.  I can't find my challenge I set up and people I invited can't see the challenge.  The challenge day has come and I can't find it anywhere or a leaderboard.

When searching your activities on the mobile app, search results are returned in non-chronological order. When I do interval workouts, I will leave a note in the "private notes" section stating the type of interval I did. When I go to "My Activities", before executing a search the activities are listed in chronological order. Once a search is executed, say for "intervals" I get back all of the proper results, but the order of them is all over the place. I believe they should still be in chronological order. Thank you! Also the little auto save statement for this text box should probably be in my local time. Its not. Just saying.

Hello to evereyonesomeone can tell me how I should proceed if I want signale a dishonest Strava user? Unfortunately, the Strava user in question has blocked me, and I cannot access his activities. The person in question is over 70 (!) years old and rides his modified Specialized E-Tarmac on our segments, stealing the KOMs. Several Strava users have already tried to block the person, but no one can access his profile.Greetings, Stephan  

Strava added the flyover option for sharing a few months ago, and now it seems to be the default share option. If I want to share just the map version of the activity to Instagram, it changes it to portrait orentiation and cuts off large parts of the activity, making it unusable. It used to share the map version of the activity as a square on the Instagram story. Both my apps are updated to the current version. How can I share just the map version of the activity and have it look like normal? Is there a way to set the map version as my default share option? I generally don’t want to share the flyover/video version of my activity.

Yth. Tim Dukungan Strava, Saya menghubungi Anda untuk meminta pembatalan langganan Strava yang terlanjur aktif di akun saya. Saya tidak pernah secara sadar menyetujui langganan ini, dan baru menyadari adanya tagihan setelah transaksi diproses. Saya sudah mengajukan permohonan pengembalian dana melalui Google Play dan saat ini sedang menunggu proses yang disebutkan akan berlangsung selama 1–4 hari kerja. Berikut beberapa detail yang mungkin membantu untuk menelusuri akun saya:Jumlah yang ditagihkan: Rp 609.390,00Perangkat yang digunakan: Android Saya mohon bantuan tim Strava untuk:1. Membatalkan langganan yang sedang aktif.2. Meninjau kasus ini dan mendukung pengembalian dana agar dana saya bisa dikembalikan

100% reproducible. Uploading a rowing activity correctly shows the distance in meters. Editing the workout changes it to miles. It also changes the workout type from rowing to workout.  solution: workaround that’s also 100% reproducible: change the workout type to anything else and save. Then change it back to rowing and save. Miles are changed back to meters.  would love to see this fixed. Thanks!

https://www.strava.com/activities/11239201596Hello everyone,Yesterday I made a really hard effort and I broke my record for 3 segments listed in the picture above which are excluded for me. On 2 segments, I didn't even take the KOM, so I don't see why my result is excluded for those 3 segments, while the results for the other segments are included. You can review the entire ride and see that everything is fine.My HRM wasn't working because the battery ran out on my Garmin. You can see from all my previous rides that I use it, and it's not my intention to cheat or do anything suspicious, but to enjoy riding and achieve good results.I use Strava because I love segments, leaders, personal records, KOMs, but it feels like a lottery whether efforts will be considered at all.I hope you will consider my complaint because otherwise I wouldn't have written it here.Thank you for your understanding.

A friend of mine can't login to his Strava anymore and we think it is because of an inappropriate comment (joke) from his account to mine, that was reported. He did not receive any message of being banned or suspended but still can't login. Is there any way to discern being temporarily suspended from being perma banned? I can still see his account and activities but he gets a message of not being authorized to login when he tries it. 

Why isn't cyclocross a type of ride in Strava? Does anyone know a workaround? 

I have a main account and an account I don’t use. There are roughly three recent workouts I’d like to move to my main account, before deleting my other account. Is this possible?

My Strava runs are being auto populated with the Garmin titles whereas before it would just be morning run, evening run etc. does anyone know how to turn this off and go back to the generic titles? 

I am on the Strava website trying to view Flybys.  I’ve ensured that my global Flyby privacy setting is set to "Everyone" under Privacy Controls and my activities meet the "Everyone" privacy setting.  I tried deleting my cookies and refresh but that didn’t resolve the problem.  Is this a widespread issue?

Last few weeks I can only give approx 20 kudos to other athletes. When does Strava fix this? Unlimit kudos is absolute