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Strava Features Chat

Need assistance troubleshooting or have questions about a Strava feature or function? Share your experience among our athletes to help you get back up and running.

  • 2,318 Topics
  • 9,514 Replies
2318 Topics
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NiceToMytyukHub Starter
posted in Strava Features Chat
Unicode \u0025 not encoded to "%" in subscriptions modal

Hello,I'm here to report a UI bug in subscriptions modal that do not encode the unicode to “%” character.It looks like this instead: The text had to be: “Risparmia fino al 60%”, the locale is it-IT.To reach the modal you must go to: “Impostazioni > Il Mio Account > Passa a questo piano”

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anchskier
Superuser
anchskierSuperuser
posted in Strava Features Chat
Auto Flagging Too Sensitive

We just had a mountain bike race last night.  Apparently, a bunch of us had our rides auto-flagged because the system thought they were e-bike rides.  When I first looked at my ride in the mobile app, I saw a box at the top that asked me to clarify if it was an e-bike ride (ride had been flagged already).  At least it gave me an option to select “ride” at that point and it was all good for me.  For a number of others (see the links below), they did not get the notification as far as they were aware, but their rides were auto-flagged.  This was just a normal MTB race on our local trails.  We are not pro-level riders, so the efforts shouldn’t appear that extraordinary.  Heck, I don’t even think we were taking any KOMs/QOMs with the efforts, so it wasn’t even a comparison to existing times on segments.  It appears the new auto-flagging system is too sensitive if it is catching that many people in a single event that are all clearly legitimate, even with heart rate data to support it.Here

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Jan_Mantau
Superuser
scott14
scott14Hub Starter
asked in Strava Features Chat
Share image now being cropped to 16:9 portrait

Up until recently, when I shared a run, the image with stats would retain its aspect ratio. This seems to be no longer the case (in the last week).For example, here is my latest run, ready to share; However, when I post or even save the image, it is cropped to the portrait aspect ratio. This has only happened recently, as I have been sharing in the same way every time. Can anyone shed any light on this?

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SueRunHub Starter
asked in Strava Features Chat
share activity

Anyone else still hate this new share activity?This font is too big hiding the map and the last one "paste link sticker here" is useless. The only good thing is the TRANSPARENT sticker. Please Strava go back to the last version or at least let it available for us  to choose  which one to use. 

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Jana_S
Superuser
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alijohnoHub Rookie
asked in Strava Features Chat
[Known Issue] Saved Routes not showing on iOS (Resolved) and Android

My saved routes are now showing on iOs. See photo below.   

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Giovanni BerlandaHub Starter
asked in Strava Features Chat
Problem with activity crop tool on Android app

I have encountered a problem with the activity crop tool on the latest release of the Android app.When I decide to crop some parts of an activity (only tryed the end so far), much more of the activity than I have selected gets cropped.This one (Lunch Hike | Hike | Strava) I tryed to crop away the last 2 minutes and instead the last 3 hours where removed.This one (Morning Walk | Walk | Strava) I selected to remove the last minute, but the last 2 hours disappeared.The crop tool was working fine when I used it in the past (not more that 2 months ago last time).Please fix it (had help me recove what I lost). Thanks,Giovanni

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Jana_S
Superuser
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Gwyneth LouHub Rookie
posted in Strava Features Chat
refund

Hello,IF SOMEONE READING THIS, It's possible they refund the amount of money they deduct by online payment (GCASH) I'm so frustrated it's for my tuition fee please help me😭 may I please receive an update regarding my request for a refund? I really had no plan to continue the subscription after the free trial ended since I only subscribed in the first place to try the app while jogging. I think I just used it once but I have no recorded activity whatsoever. I forgot to cancel the subscription before the free trial ended. The money used was supposed to be my allowance for school, so I apologize if I am about to cause an inconvenience on your end; I hope you can oblige my request for a refund. Thank you.

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TrailspinHub Rookie
asked in Strava Features Chat
Bug? Strava history on PC only showing seemingly select activity dates

I don’t see an intuitive section to place this topic, so I’m putting in the Strava Features Chat.I'm using Windows 10 on the latest Chrome browser. I’m trying to view my activity history. My questions / weird observations are in bold.I navigate to my profile, scroll down and find the drop down to change the date range. The dates shown are Aug 12 2024 - Aug 11 2025. First, today is Aug 17, 2025, so where is the past week? Perhaps it’s only counting full weeks… confusing, but whatever.I scroll down and I do see my recent activities from this week. I scroll further down to look for more activities and I don’t see any activities older than Aug 11, 2025. No option to load more activities. So, where are my activities prior to Aug 11, 2025? I know they are there because I see them in the mobile app.I click on the drop down and change the dates to Aug 14, 2023 to Aug 12, 2024, the activities change as expected. However, now I only see my activity from Aug 17, 2024. Where are any 2024 activitie

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NYCregularguyHub Rookie
asked in Strava Features Chat
disable memories from feed?

How do I disable unrequested historical (i.e. out of sequence) runs from showing up in my feed? I was taken by surprise by this and found it confusing. My expectation as a user would be to have a “show fewer posts like this” choice next to the post, or a clear toggle in settings. This is distracting and makes me want to use the app less. I’m sure some people like this feature, but I imagine some may find it similarly distracting and antithetical to the way we use the app. 

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NsalHub Starter
asked in Strava Features Chat
adjusting a run

I had a fall in my last run closer to the finish line  at exactly 4.95k of the 5k parkrun. I obviously was in no position to stop my garmin as I was in pain and being tended to by kind runners before I was driven to hospital. Strava shows the total time was 1 hour and the moving time 37 something. How can I remove the non moving time so the run reflects what truly happened? 

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Jana_S
Superuser
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TychHub Rookie
asked in Strava Features Chat
Newly created segment doesn't show previous attempts

Previously, after new segment was created it’s stats was updated within few hours with previous attempts of other athletes. Now I can see only one my attempt from the activity from which the segment was created. Other athletes attempts are added only if they run the segment after creation. Is it a new feature? How can I re-calculate historic data for the segment?

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jswobodaHub Rookie
asked in Strava Features Chat
How do I stop Club Event Insight Notifications?

I don’t need this information.  I don’t want this information.  Please give me a way to stop the notifications about event insights after my club events.   You should always provide a way to disable a specific notification before you start pushing that type of notification.

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AndresRB90Hub Rookie
asked in Strava Features Chat
Making sense of time stamps shown by best efforts in activity feed?

Hi, I have recently stated using Strava and I upload the GPX files from my app (oruxmaps) using the Strava inegration.I have noticed that, in my activity feed, the parentheses by the “Best Estimated … Effort” tags show some time stamps that make no sense whatsoever.If I spend 3:55h on my bike, how is it possible that my Best estimated Longest Ride effort shows (16:52:23) in the parentheses?Thank you in advance for any help!Some examples below: 

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Jana_S
Superuser
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crave2swimHub Rookie
asked in Strava Features Chat
What happened to average pace on swimming activities? specifically open water with gps

Just within the last hour I noticed all of my swim activities no longer show average pace on the home page, or viewing own activities via mobile. Anyone else seeing this or is just me? I never hide any details so that wouldn’t be the reason but I will share screenshots to show what I’m referring to. It appears to only be on my most recent open water swims and not regular non-gps swim activities. Can anyone help diagnose this as it was very nice to be able to see average pace when scrolling through activities as I improve my open water swimming.Like I said average pace used to show up on these swims until just an hour ago 11:00PM MST, now it is no longer visible unless you click into the activity.  

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Coco The PenguinHub Rookie
asked in Strava Features Chat
Show all activities in Relative Effort screen

The Relative Effort screen currently shows no more than the weeks first 8 activities. There should be no limit.

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Emily CrouchHub Starter
posted in Strava Features Chat
asked to log in and then created new account

Hi I had my account for years and subscription it’s logged me out and asked me to create a new account using same email.But now lost all data and followers how do I get back pleasw

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Marya
Community Manager
Marya
Community Manager
MaryaCommunity Manager
posted in Strava Features Chat
Upholding platform safety

Update July 10, 2025: We have now restored links posted on Strava across both mobile and web on Strava. If you added a link before March 3, 2025, it will now be visible again. More details on exactly where and which old links were restored on our Help Center article with additional information available in this post. Strava Community -Recently our team has been dealing with a sustained campaign of inauthentic content posted to the platform and as a result we have taken certain necessary steps to safeguard the community. One of the many measures we have taken is filtering links across multiple app surfaces. This was necessary to protect the community from harmful and violating content. We recognize that this has impacted many of you. We are also aware that non-links were inadvertently included in this filtering and we apologize for the disruption this has caused.Community safety is our highest priority, and we will take any action necessary to protect them. As this is an ongoing situati

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arif_bs7Hub Starter
asked in Strava Features Chat
Eror when share

What is this?. When i want to share my progress the image be like this, all share option have same result. 

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Ale67Hub Rookie
asked in Strava Features Chat
[Resolved] Global Heat Map disappears when Offline

Hi, I have a free version of Stava that I use with a Samsung S8. In the past few weeks I noticed that the Global Heat map disappears when if I'm off line. This is a problem when I ride my MTB on new trails, in the middle of nowhere. Before I was be able to see the Global heatmap both on line and off line.  HELP!!!

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ndoodyHub Starter
asked in Strava Features Chat
Strava offline routes on wearOS

Does strava support offline routes on wearOS watches? I want to be able to use some of my routes on a wearos watch to navigate me whilst I run, without having my phone with me.

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tomsouthallHub Starter
posted in Strava Features Chat
My route disappears in iOS app when mobile/cell signal is lost

I am using the iOS Strava app.If a use a downloaded route map from my saved maps and start the route, I see the orange route line on my map… until I lose cell/mobile internet reception and then the orange route line disappears completely.As soon as signal is restored it comes back.Note that this is a downloaded route so I would expect the route data to be available without any internet connection.I think this is a relatively recent regression as a year ago I never used to have this issue.As a workaround if I hide the current activity and view the route in Maps > Saved > Saved routes, I DO see the orange route line and my position on it, even with no mobile reception. This is currently a huge frustration. Im not sure whether this is a general issue or perhaps unique to some issue with my device, so if there is any way to fix it then I’d love to know.

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berno11Hub Rookie
asked in Strava Features Chat
Why there is not padel?

Why there is still not padel activity but pickleball yes??There is like 30 milions players all around world and still not activity…. 

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Jan_Mantau
Superuser
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Metcalf24Hub Starter
asked in Strava Features Chat
my heat map when looking at someone elses route

How do it get it back to seeing my personal heat map when I look at someone else's route or activity??? This was my favorite feature and I need it back pronto! What am I doing wrong for this to go away and how do I get it back. 

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MateuszRiderHub Rookie
asked in Strava Features Chat
bug with speed and distance

So the strava is unusable for me at this point, I use mi fitness to record my data and then when strava gets it it starts to show some bizarre stats like I made 12km on a 1km with 180 kmph speed 

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GaribaldoHub Starter
asked in Strava Features Chat
When using Watch7, why does "rowing distance" frequently record only about one-half of my actual distance?

I just bought a Samsung Watch7 and have used it on the water to track/record my distance rowed. Multiple times now, the distance recorded after I finish and save the workout is approx 1/2 of the actual distance. The GPS track/map of the workout is accurate and complete, but the distance does not agree with that track, is off by a factor of 2. (NOT a factor of 1.6! I'm not confusing metric/Imperial units.)

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