Strava Features Chat

When trying to access my progress page. I have deleted the app multiple times and redownloaded it. I have powered off my phone as well while the app was deleted. I have logged out of the app and re logged into it, I’ve done all of the above at the same time and separately. I don’t know what else to do. edit: I also can’t do the strava transparent sticker anymore when I try to share I’m limited to ONLY viewing a 3d replay

On the mobile app when go from You » Profile » Subscription Overview, it states on my account “You’ve been a subscriber since August 2024.”However, I was billed today (March 3rd) for my annual subscription renewal. I went back in my email and see that this is the correct date for the billing - I originally signed up for annual subscription on March 3rd 2025. I have no clue where this August 2024 is coming from.I would like support in requesting processing a refund due to the misleading representations in the app which lead me to believe I would be due for an annual fee in August, not March.Additionally, I would like the Strava developer team to investigate this bug and fix it so no further users experience this same issue.

Do you lose your past activities /logs when switching to the family plan?

For a few weeks now I've been facing the following situation: in the Strava app I have notifications but no warning bubbles appear on the home screen. I've uninstalled the app, cleared cache and data, checked the settings but to no avail. What should I do?

Hello, I was charged although I canceled my free trial. Strava kept on trying to bill me again and again, therefore unathorized. It is also taking a long time to receive an answer about this. I sumbitted the tickets about my concern on why they kept trying to charge me and today they ended up charging me. How long does the wait times usually take? 

I’ve given up waiting for Strava to give us a way to show Elapsed Time. Some of you may already know this trick, hitting PAUSE and immediately RESUME during an activity (do this just once) and your run or ride will show Moving and Elapsed Time with just a second or two off the clock.   

The Galloway method is worldwide and used by runners in the thousands, why has Strava not taking it to the next level and have live interval walk run walk  capability 

I used to create (most of) my routes with the Squadrats plugin, which gives an overlay of completed ‘tiles’ and adds new ones in green while creating a route.It seems to be gone now… Does it still work? It is a Chrome extension (as well as some other browsers I believe).

Hello, I tried submitting a ticket because I had a subscription unauthorized. However, this system is very frustrating because it only says “Ask a question,” repeatedly. It’s making it very hard to do one so I finally got the AI Assistant to send the email to a specialist, not sure if that’s the ticket though. 

i want to request urgent my wrong subscription because i accidentally subscribed to strava. i hope you will refund it. thank you. Details:amount: 1500Order ID: GPA.3301-8758-8071-10273

​I believe Strava would benefit from more granular privacy settings for activities. Currently, the options are limited to Everyone, Followers, or Only You. Adding a fourth option—"Selected Friends" or a "Close Friends" list—would be a significant improvement. This would allow users to share specific workouts exclusively with a coach or a small inner circle without broadcasting to their entire follower list, balancing social motivation with personal privacy.

I’d like to merge an old account.  Unfortunately I don’t have access to the email address for the old account.  Once the data is merged to new account, I’d like to delete the old account.  Is this possible? 

I am currently using Google Login for my account. I need to set a manual password to sync with third-party apps, but the 'Forgot Password' email never arrives because I don't have a password set yet. Please trigger a manual password reset for my account."

When I give someone a kudos on my iPhone, When I refresh the page, it disappears and I have to do it again. It was doing it yesterday as well.

Login with Facebook is going to expire soon, but I’m not able to change nor confirm my email? In 2 weeks am I loosing my account?How the simplest thing ever “changing/confirming their own email account” is the IMPOSSIBLE thing in Strava? Does strava want to lose many account in one shot? 

My friend I run together at the same time, pace and using same watch. My strava results are different from her. My moving and elapse time shows different results, although we did not stop throughout the run. Additionally, I got 5:46/km pace and she got 9:12/km which definitely accurate than mine. We are using Huawei Fit 3.

On iOS, the app crashes/bugs out when attempting to save an activity posted by another user.The initial "Save" button works, but then the scrolling freezes and it’s impossible to reach the "Confirm" button at the bottom to complete the save process. This functionality has always worked in the past, but it recently stopped working. I have already tried uninstalling and reinstalling the app, but the issue persists.

My Strava post for snowboarding today didn’t upload until I got home from the mountain since I didn’t have great service. I tried to look up how to fix this issue so I turned off the indoor toggle setting on Strava.com and that didn’t change anything. I also noticed my max speed, vertical and runs didn’t post either, the only thing that is shown as recorded was the time, distance and avg speed :/ I’m super bummed about this and would love to have some help to get it figured out!

I have not needed to use the mapping facility since the New Year but when opening it up this week I find it has changed. Is this just my Strava set up or is it new. When I open Strava up all seems normal, apart from it being a bit slow. When I go to my routes to alter my standard routes and select one, it comes up in 3D, there is no option to change to 2D. When I click Edit the map goes to 2D. When I click on the route to change and try to move it, the whole map moves. I can now, I have found, click on a Waypoint and alter route but the whole screen changes from Editing to Building a new route. Do I have a problem or is this how it should be

Hi team,I wanted to float an idea that feels genuinely exciting and very “Strava”.Could we consider adding Litter Picking as an official activity type?At the moment, anyone doing a clean-up logs it as a walk or hike. But litter picking is its own thing. It’s movement with purpose. It’s time on your feet, miles covered, calories burned — but also bags collected, streets improved, parks restored.There’s a real grassroots movement happening here in the UK and beyond. Community clean-ups are growing fast. People are organising via WhatsApp groups, local clubs, schools, running crews. It already overlaps heavily with the Strava demographic.If this became an official activity, it could unlock some powerful dynamics: Dedicated leaderboards for litter picking Club competitions Monthly “most impact” challenges Streaks for weekly clean-ups Heatmaps showing

Use caseA challenge that occurs on a specific day of the week over X number of weeks. Current problemChallenges have to be over a span of days/weeks. Users are not limited to specific days, and challenges cannot be set to a single day that repeats each week.

Another improvement that would add real value inside Strava is visibility into which specific activities generated a heatmap segment.Current limitation:When viewing a heatmap, especially personal heatmaps, you can see where activity has occurred but you cannot easily identify which ride created that trace. This becomes especially frustrating when:• No photos were uploaded during that activity• It was from a past trip in another country• Multiple similar routes overlap• You are trying to remember a specific ride or training blockSuggested feature:• Drop a pin anywhere on the heatmap• Display a list of activities that passed through that exact point or segment• Sort by date, distance, elevation, or activity type• Click directly into the selected activityThis would transform the heatmap from a visual density layer into an actionable navigation tool.Use cases:• Identifying a memorable climb or des

Using the Route Builder in Strava every week to organize rides has made one friction point very clear: the number of clicks required to complete simple actions keeps increasing.Example: 3 clicks vs 1 Heatmaps tab → Global → Done This flow could easily be a single step. Instead, it interrupts momentum and pulls you out of the creative process of building or refining a route.When planning rides regularly — especially across multiple regions — small UX inefficiencies compound fast. For a paid service, this level of friction feels unnecessary.Suggestions:• Reduce multi-step confirmations where possible• Allow one-click toggles for heatmap modes• Add keyboard shortcuts (or clearly communicate them if they already exist)• Enable quick toggle hotkeys for route path on/off• Use the existing left-side white column more efficiently for fast-access actionsRoute building should feel fluid. Right now, it feels procedural.

One feature that would significantly improve the Route Builder in Strava is the ability to upload a GPX file as a temporary trace layer while creating a route.Current challenge:When recreating a long ride (100 km+), especially one ridden by someone else, it’s difficult to manually trace it accurately. The existing black “ghost line” during edits is inconsistent and often disappears, making it hard to stay precisely on track.Suggested feature:• Upload a GPX file as a non-editable overlay• Display it as a faint “ghost route” layer• Allow snapping to roads while following that trace• Toggle opacity on/off• Option to convert the trace into a fully editable route once completeUse cases:• Rebuilding a friend’s ride• Recreating event or race routes• Importing historic GPX files but improving them with better road snapping• Long-distance travel routes (100–200 km) where precision mattersThis would red

For those of us who train across multiple locations and countries,the current route browsing system on Strava is starting to feel very limiting.Right now, route filtering is extremely basicmainly distance and elevation. That might work for casual users,but for athletes who build structured training libraries,it quickly becomes messy and hard to manage.Key issues:• No proper location-based organization (country / city / region grouping)• No way to bulk reorganize or archive old routes• No tagging or categorization system• Difficult to quickly find specific training routesSuggested improvements: Location folders or auto-grouping by map region Custom labels or tags (e.g., Race, Intervals, Z2, Recovery, Climbing, Travel) Ability to archive, delete, or bulk edit routes Smart filtering (surface type, race simulation, training intent)