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Answered

Misleading Subscription Information

  • March 4, 2026
  • 2 replies
  • 33 views
N
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On the mobile app when go from You » Profile » Subscription Overview, it states on my account “You’ve been a subscriber since August 2024.”

However, I was billed today (March 3rd) for my annual subscription renewal. I went back in my email and see that this is the correct date for the billing - I originally signed up for annual subscription on March 3rd 2025. I have no clue where this August 2024 is coming from.

I would like support in requesting processing a refund due to the misleading representations in the app which lead me to believe I would be due for an annual fee in August, not March.

Additionally, I would like the Strava developer team to investigate this bug and fix it so no further users experience this same issue.

Best answer by Jan_Mantau

Hi ​@NYCRunner10 , you can’t reach someone from Strava support here. You have to contact them with https://support.strava.com/hc/requests/new to request refunds or investigate problems.

This topic has been closed for replies.

2 replies

Jan_Mantau
Superuser
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  • Jan_Mantau
  • Superuser
  • Answer
  • March 4, 2026

Hi ​@NYCRunner10 , you can’t reach someone from Strava support here. You have to contact them with https://support.strava.com/hc/requests/new to request refunds or investigate problems.

E
Community Manager
  • Emily_ACommunity Manager
  • March 4, 2026

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