Strava Features Chat

Hello, hoping to find support.I’m a premium subscriber, I have set my FTP, age, weight, … in my profile. All data is being open and shared according to the settings. I mainly do indoor cycling with Power (Wahoo Kickr Bike Shift) intervals. When opening my ‘Best Efforts’ on my Strava mobile app, it mentions ‘Only you can see your power data’. While the setting is actually set to publicly available. Additionally, I don’t see the new Power Skills graph in my progess tab. Is it related to the mention of the visibility of my power data? 

 Hello,  I’m participating in the Rouvy Mallorca challenge and this last week’s route has some egregious KOMs from someone who rode an elevation faked 90 mile route with dozens of KOMs making the whole thing aggressively downhill under the purpose of “sight seeing”. Unfortunately one particular user keeps clearing flags and happily takes about “his KOMs” despite apparently being able to sustain 44+ mph up 6+ grades for minute after minute (all thanks to the gradient faking). I have flagged multiple times and he just clears them over and over despite the obviously faked ride. I’m wondering if there’s a way for Strava to clear this up since upon checking Rouvy there are a bunch of these elevation faked routes. Can the new cheating algorithm identify when the activity elevation profile doesn’t match the activity at all? I’ve actually ridden this route (leaving my ride hidden to avoid messing with segments) so you can see below how egregious it looks with that gradient overlaid on a 5.9% c

The search function in “My Activities” is worthless. I put in a town/city name and it returns lots of rides that don’t have that town/city name in the title or the ride even when through that town, and more often than not doesn’t find rides that DO have that town/city name in them.   

In my training zone, it will display at what time my recent training heart rate is (the last week, one month, three months). However, after I updated my heart rate zone in the upper right corner, the corresponding time has not changed and remains the same as before

Is it possible to revert to the previous sharing layout? The new one is too disproportionate, at least an option to choose the font size would be useful. I've been taking screenshots instead of using the share option. NEW LAYOUT OLD LAYOUT 

Ever since the update a few weeks ago with the new fonts and stuff, when I try to look at the map it just flashes randomly making it very difficult to zoom in or move around or see anything. This only happens in the Maps page, not the Record page. I never had an issue before this. UPDATE FROM STRAVA: Thanks for posting about this and sorry for the trouble. Our Team is aware of these issues and is currently investigating. We don’t currently have an estimated time of resolution and we ask for your patience while we look into this.

Hi, I haven’t found any similar bug report so I hope I’m not reporting something already known. For a few weeks (since I upgraded to the latest release of strava in July’25 I believe) it has become impossible to follow a route (Mountain Bike). I can upload my route and start following/recording but after some time the recording starts lagging more and more behind my actual position and eventually the app displays an error message and reinitializes, losing all the positions since the point between the latest recorded position and my actual position, and stopping displaying the route. Then the problem occurs again every 5 to 10 minutes, and each time I have to reload the route.I have tried everything I could : reinstalling the app, rebooting the phone before using the app, closing/deactivating other apps to make sure only strava was running, but nothing seems to fix the problem. However I have tried using in parallel another app like outdooractive or openrunner for route following while

Currently Strava provides the following stats about each segment: distance, elevation, and grade.The problem is that these stats are only valid if a segment is a straight uphill or straight downhill.But if a segment has both uphill and downhill parts the stats can be wrong or even outright misleading.Here a good example. The segment below takes one of the steepest trails uphill to the top of a popular local summit, then goes down on another equally steep trail, then turns around and ascends the second trail, then goes down on the first trail.The segment description shows the grade as 0%, which couldn't be further from truth. It also shows the elevation incorrectly as 2035 ft. In fact this segment has about twice the elevation gain and the average grade is closer to 25%. So not only this segment stats don't provide correct information about the segment but also it won't likely come back in a search as a hilly segment. I think Strava can do better than that. I understand how St

When I update my pace through the cropping feature I can only share my old inaccurate pace. I would like to be able to post the updated cropped time. Please help.

There’s some useful data that Apple Health now supports, but that Strava doesn’t upload: Heart ratePowerCadenceGPS route/mapIs there a feature request open to get these fields added to the Apple Health upload from Strava rides?Also, is the opposite planned? To import the power & cadence from my Apple Watch cycling workouts (now that watchOS 10 supports power & cadence) when I add these to Strava.

In strava's new training zone feature, I try to click on the pen button in the upper right corner. Modify my maximum heart rate and heart rate interval, modify click OK, the software shows that the interval has been modified, but the actual did not change. The same is true of trying many times  

Since several days, the sharing function is not working properly.The app modify the size and ratio of the original pictures, uploaded, when sharing pictures.All the pictures are sharing in a portrait format even if the original format is landscape or square.As I’ve paid a subscription for that app, i’m not satisfied because i can’t share to my friends and my family all my activities with distance and speed on the picture with the good format ?Is there a way to modify the format of the mixité shared or when are going to fix the issue ?

Without my knowledge, I've been added to strava premium and can't cancel. On the app it says it'll renew in a month and I'll have to pay unless I cancel on the website but on the website it says they won't bill me?I don't want premium so I'd rather just cancel and be done with this fuss

I just purchased new pair of Sonic Cat shoes and they don't seem to be on strava yet. Can you please add them.

Hi,yesterday I bought family subscribtion for me, my girlfriend and my family. But I was unable to add them. I am from Slovakia, but i work in Austria, so I am using Strava in both countries. Before I purchase Family plan, I changed my location to Slovakia.Can you help me to solve my problem?I just need to change my location to Slovakia deep in my Strava aplication..Thanks for support and have a nice day,Matej.

I was searching using the activity search on the web interface for some of my activities on the Goat Creek trail that I sometime use a ‘🐐’ character in the description of and I wasn’t finding anything.I tried on the android client instead and the search worked as expected.Looking further on the web version I noted that search for a ‘🐑’ instead turned up the one of the several activities I had with a ‘👻’ character in its title.I suspect the web search has an issue with byte conversion or/and utf-16 surrogate clipping of some kind...

It would be nice to have more options about what to show in the main feed in the activity highlight. For example: if I go on a run that has on average 101ft per mile run of elevation gain, the total elevation gain of the run shows in the feed highlight, otherwise it does not. Having more granular control over what is shown by default for each activity type would be nice.  Right now it seems determined by activity tagging, for example, indoor cycling vs ride.  For indoor cycling the power is shown in the feed, otherwise you have to drill down. There is no way to know these rules without experimentation and no way to control them right now. Also I've noticed recently some activities are not showing the total moving duration unless you drill down into the specific details, even with no segments or achievements.

Why sometimes, when you create a segment,you get a leaderboard, but if you slightly edit it afterwards you get no leaderboard? i undretsand there might need some time to be updates, but in few segments, noone was ever added after i edited it, although there were around 12 peopl in it when i firstly created it.

Some of the segments i ve created, do not appear on the map. While others, do appear. I have everything public, no spots hidden from the map. all permissions are checked. 

I’d like to incorporate the Global Heatmap data into recreation and conservation planning efforts in USA.  Is this possible?  Is there someone I could speak with to discuss it?

Please get rid of the strava features, challenges and adverts from the homepage.  I don't need to see these, I want to see what everyone else is doing, not what challenges there are. At least make these optional or in a drop down box or something.  I will not renew my subscription if these remain. 

Hey all, I used to love sharing my activity map with the “Save Image” feature on the app.Now when I do that the title and activity stats are considerably bigger than before and often cover up the name of the city. I can save a transparent version of the stats that would allow me to make them smaller but unfortunaley I can’t save the map on its own. Any idea’s appreciated, I wish Strava had never changed from the old smaller title. It was perfect. Thanks

Hello,I completed a bike ride of 100.1 km, and when I finished the route, I shortened it by 0.1 km. But when the route updated, it now only shows 55.97 km. I lost half of my ride and I can’t manage to recover it. What should I do? Could we restore the original route? Is this an option available in the paid version?Thank you.Eric.

When viewing the Gravel Heatmap, you also see a lot of normal paved roads highlighted. This could be prevented if you could exclude the roads that are also used a lot by a roadbike heatmap. A lot of times it is very difficult to know what the nice gravel roads are in an area because a lot of ‘gravel’ rides are probably also winter rides on asphalt.

I’ve noticed a change in how Strava calculates calories when switching between bikes. Earlier, when I changed my bike selection (e.g., from my Scott Aspect 970 to my Cannondale Optimo), the calorie count used to update based on the bike and its weight. However, now when I switch bikes, the calorie calculation remains the same, regardless of the bike chosen. Could you please clarify if there has been a change in how Strava factors bike weight or type into calorie estimates? I’d like to understand if there’s a way to make calorie calculations more accurate when using different bikes. Thank you for your help! —Abner John