Strava Features Chat

Currently, the pickleball activity does not track shoe usage. While it may seem unnecessary, I would argue that it’s an important metric for many pickleball enthusiasts. As new shoe companies arrive on the scene, it’s nice to know how many hours of play we are getting out of our shoes. This helps determine future shoe purchases. 

Hi Strava I recently noticed a charge of ₱1,500 for the renewal of my Strava: Run, Bike, Hike subscription (Order number: GPA.3393-5894-4614-15417..0, dated Dec 3, 2025). I was not aware that the subscription would auto-renew, and I did not intend to continue it. Could you please assist me with a refund for this charge? I would also like to ensure that the subscription is canceled to prevent future automatic payments. Thank you for your understanding and assistance.

The graph for the performance predictions is showing the y-axis in reverse order.This is both irritating and wrong.Can you please fix the graph so that it correctly shows the ‘time’ on the y-axis correctly?

How on earth does this work? I have a Galaxy Fit 3 and Samsung Galaxy A55. I understand that you toggle on Strava as a synced service through Samsung Health. The watch and phone are synced fine. I’ve given Strava and Samsung Health all permissions, including physical activity and sensors. What shows in the Strava app when they are successfully synced? In the settings bit, I can click two different things. One - ‘Connect an app or device’ with a little watch icon. And two -Manage apps and devices’. The first opens a screen of different watches available, and I select Samsung. It then says ‘visit our support page to connect’ and has a orange ‘get started’ button at the bottom. When clicked, it’s a support post about connecting it - all of which I have done. When I press back, it briefly flashes up with ‘error connecting your device’. The wheel spins in the top right corner of the Strava app too. What do I need to do from within the Strava app to sync and connect? 

Hi. I would like to be able to plan ski routes without being restricted to predefined trails. It makes no sense for skiing to limit the track to fixed paths: it should be possible to freely draw your own route on the mountain.  

Some people use rear wheel-on trainers, some take just the front wheel off for incline machines, others take just their rear wheel off, others still are on rollers with both wheels on. Strava needs a selection for each indoor ride activity: rollers, wheel-on trainer, or wheel-off trainer.I use a rear wheel-on trainer. Every ride is adding mileage to my rear tire, not my front, but Strava is recording it as mileage on my front tire too. The trainer can’t use brakes or I fly out the third floor window, but the brakes are gaining mileage too. Same for the front wheel which is just sitting there. Etc.For people who remove their rear wheel for the trainer the cassette can also be saved from mileage recording.For people on rollers, no change that I can think of is really needed from a regular outdoor ride.It’s looking like a long cold snowy Chicago winter and the mileage difference between front and rear for me is growing quickly. If the component tracke

Nothing loads when I click on Flybys on my activity. This has just started in the last few days, no change to my privacy settings, which are set to allow all.

Saya tidak pernah merasa berlangganan stravaa tolong pencerahannya 

Allegedly one is supposed to now be able to see number of runs and vertical live while recording.  I've not seen any change in my live recording screen.  Nobody I'm skiing with has these live stats either.  Has anyone seen these updates actually working?

My saved routes are now showing on iOs. See photo below.   

The heatmap dissapears when I lock and unlock my phone, even when recording. I see a similar issue related to connectivity but here I keep full connectivity only lock and unlock my screen. This ds an issue as I use the heatmap to navigate and have to turn screen on and off many times for battery preservation as starva uses a lot of battery.

Hello community, I have been having a media error when trying to upload photos to my strava activity. It has been over a month now and I’ve tried multiple different combinations: upload photos on wifi or on mobile network. I also tried to delete the app, turn off my phone and reinstall the app. Nothing works.  I am uploading from an iPhone 15 with iOS 26.1 and I have the latest app version: 439.0.1 Can someone please help me? 

I've paid to have no ads - so why does Strava Shop keep popping up on my home page in the app?

I noticed this a few weeks ago and wasn’t sure if it was just me, but here it is: Strava is showing the moving time as the “headline” time for a RACE. The elapsed time is tiny and only visible if you look for it. As one of the people who desperately wants the “let us choose elapsed time as our default” feature, this is disturbing, because the “workaround” was to set runs and trail runs as races to force the display to elapsed time, but not even that isn’t working!Here’s a screen shot from a pro athlete who just won a race, setting a course record, and their moving time is what shows prominently on the activity overview page: https://www.strava.com/activities/16603682047/overviewNot cool, Strava! 

AirPods Pro 3 Heart Rate Support? Will Strava be able to support it? 

https://support.strava.com/hc/en-us/articles/360049869011-Map-Types Seriously. What is the point of the time map included in the subscribers map options? If this is simply elapsed time, then it will always be the same and relatively pointless. Maybe there's more to it than I understand?

Al querer visualizar una descripción la cual necesita pulsar el botón de ver más, este no aparece hasta que una vez entrada en la actividad vas a la zona de abajo de todo, donde las gráficas, y vuelves a la zona del texto. Al volver ahí es cuando aparece el botón de ver más. 

저는 서울에 사는 러너이고, IT/데이터 분야에서도 일하고 ​​있습니다. 3년 정도 러닝을 하다 보니 문득 이런 생각이 들었습니다. Strava에 이미 제 데이터가 다 있는데, 숫자만 보는 게 아니라 제가 어떤 유형의 러너인지제대로 파악할 수 있지 않을까요 ?그래서 저는 제 데이터를 직접 조사하기 시작했습니다.GPX를 구간별로 나누고, 페이스/고도/심박수를 합산하여 페이스가 떨어지는 지점을 찾았습니다. 분석이 복잡해지기 시작했기 때문에 AI에게 패턴을 해석해 달라고 요청했습니다.놀랍게도, 그것은 나에게 의미 있는 통찰력을 제공했습니다.예를 들어: 오르막길 직후 HR 급증 → 오르막길 직후 속도 급락 너무 빨리 시작 → 후반에 불가피한 추락 바람/온도가 예상보다 성능에 더 큰 영향을 미칩니다. 평균 페이스는 괜찮은데 안정성 이 너무 안좋아요(ㅋㅋㅋ) 그것은 완전한 사이드 프로젝트로 바뀌었고, 지금은 알고리즘을 개선하는 한편 친구들의 GPX 파일도 분석하고 있습니다.궁금하시다면, 직접 분석을 시도해 보실 수 있는 작은 Notion 페이지를 준비해 두었습니다. 링크는 여기 있습니다!https://www.notion.so/InMyRace-AI-러닝-코치-베타-가입-2b6b8fd0382d80daa354f1ebd4727829?source=copy_link

I’m a runner based in Seoul, and I also work in the IT/data field.After running for about 3 years, I started wondering…Since Strava already has all my data, shouldn’t it be possible to understand what kind of runner I actually am, not just look at numbers?So I began digging into my own data.I broke the GPX into segments, combined pace/elevation/heart rate, looked for points where my pace dropped…And since the analysis started getting complicated, I asked AI to interpret the patterns.Surprisingly, it gave me some meaningful insights.For example: HR spikes right after an uphill → pace collapse shortly after Starting too fast → inevitable crash in the second half Wind/temperature affect performance more than expected My average pace is okay, but my stability is terrible (lol) It turned into a full side project, and now I’m analyzing my fr

I created a route, downloaded it for offline use. When I arrived at my location, there was no mobile signal so I put my device in airplane mode. I retrieved the saved route, and selected start route. The app started recording. There was an orange line, indicating my route. All good. I push the power button on my phone to turn off my screen to save battery. At my first intersection, I pushed the power button to turn my screen on, and I watch the orange line disappear. To get it back I need to press the back button on my phone to return to the previous screen in the app, then choose “Start Route” again. The orange line is back. I then turn off my screen again, and when I turn it back on, poof, orange line gone again. I go back to the previous screen in app, select “Start Route”, and orange line is back. I turn off my screen, and...repeat, repeat, repeat, for 13 miles of my hike.

The new maps showed in the activity overview are so ugly! And you can't even see if you are running in the woods, it all looks like running in a city environment. Worst update ever!

I’ve been a paying subscriber for over 7 years and log activities on a nearly daily basis. In the last 10 days or so, my account has been unable to copy routes, create routes, see top segment times below #10… or any of the features that come with a paid plan. I have clicked on the “Upgrade Now” button and the result from the next screen says: “You are already a subscriber” and returns me back to the prior page still unable to access or create anything I wanted.I have even checked on my iPhone subscription summary and my Strava app is “paid through Feb 2026”.So what’s the deal? I’m planning a trip in a couple weeks and need to map some rides. The sooner the better too.

The recently updated base map almost completely does away with any indication of topography. Instead a flat, green, and boring map is underneath an even less detailed activity outline. Bring back the old base map please.

I am using Strava on my Android phone to track my runs. It seems like the moving time is sometimes reduced when I save the activity. On the result screen before saving the activity everything seems to be correct, but after it is saved, the moving time is sometimes reduced a lot as well as the times per kilometer. The elapsed time however seems to be realistic.In the situations when I faced that behaviour, I had paused the activity during the run for a longer time. It seems like the moving time is reduced by the difference between moving time and elapsed time when the activity is stored. And the elapsed time is set to the real moving time.Unfortunately I don’t have screenshots from the activity before saving it right now, but I will try to produce some if this helps.Currently I can only provide screenshots from the data that is shown after I saved the activity. There I can see that the times per kilometer are completely unrealistic. At this run I was really slow

On android, every time I go to the home tab it asks me to accept the updated terms and services policy. I have accepted it dozens of times but it continues to pop up. Anyone have a fix?Thanks